From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
Llevo dos semanas pidiendo la baja por favor no quiero que me cobren nada más yo lo contraté y pagué para un mes y me estáis cobrando toda las semanas. Y ya no pago más.
Ask for a refund and I had it. Rapid answer from the support. Really good experience
They reach out for a cancellation of a subscription. After asking a couple of times, they still didint told me what was the cancellation for, so… yeah. Not a good experience.
I double-billed myself, but it was easily corrected by contacting SegPay, and confirming. Then, contacted BateWorld.com's Webmaster. Ta-da! Pretty easy to get me on to chat rooms there again. Thanks.
Tony M, We appreciate the 5-star review. Always remember we are here whenever you need us.
Great service and issue was resolved. They were able to fix my issue completely and I was very happy.
D T, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
Depuis 1 semaine ont me refuse le paiment d'entrée fan PEPIN1806 CETTE webcameuse avais cessé d'être connecté. Depuis le 26 mai 2025. Et revenu le. 27 juillet 2025 ont m'avait remboursé les 566 euro. Maintenant je désire me réinscrire. Merci
All I need to do is cancel my membership. I literally used it for one month. Thought it was canceled and I got charged again the following year.
There would be more stars if segpay had also taken the accepted cancellations into account when making debits.
Hallo Leute, Es wurde am 28. 7. 25 über Visa 24,99 € abgebucht für fremdgehen69 Online unter der Kauf- ID ******* Transaktions-Nummer ******* *******@gmx.de. Wo ich bis jetzt keine Nachricht beantworten konnte, WEIL ES EINFACH NICHT GEHT UND mir immer nur mitgeteilt wurde ich muss ein 6 Monatsmitglied werden. WAS ICH GESTERN ABEND DANN NOCH ABGESCHLOSSEN HABE. Aber bis jetzt auch ich keine Emails schreiben und beantworten kann. Dann überweisen Sie mir bitte die 24.99 Euro auf meine Bankdaten zurück und schalten Sie mich frei damit ich schreiben kann. Mfg Rolf WINTERMANN Geben Sie mir bitte Bescheid, wenn alles funktioniert. Danke
I keep getting these invoices. No idea what I'm being billed for. I got an email saying my case was assigned to someone who would get in touch with me. No one ever has. I'm tired of it.
Fast service great outcome kept me informed got the job done without drama
Bruce N, We appreciate the 5-star review. Always remember we are here whenever you need us.
SEGPAY informed me that my cancellation had been accepted and that I no longer had access to the website to which I subscribed.
The fact is, however, that I never canceled this site and that the subscription continued (automatically?) but under a different number. Wny that? I don't know.
Customer service should have seen that.
The question of who canceled this subscription was not answered.
Only when I pointed out in my reply that it was still in effect was I given a long, drawn-out explanation that it was still in effect. That was nothing new.
A lot of hot air.:-)
No lo se no pude saber que es esto, ya que me comparto movil con mi sobrino y rl usa mejor estas cosas
I was pleasantly surprised by the quick response and fast action from the support team. Great work!
Adam W, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
I have been trying for the last year to cancel this account and been unsuccessful
ببینید لطفا بنده را در خرید بلیط یا سکه راهنمایی کنید که من از کدام مسیر میتوانم سکه خريد کنم؟
I'm really grateful. You solved all my issues quickly and efficiently. Thank you so much for your excellent support!
Battsetseg J, Your vote of confidence means a great deal to us. Thank you so much!
The service was great for it purpose that I needed to use it for.
Dominique S, Your vote of confidence means a great deal to us. Thank you so much!
Just couldn't afford to keep the subscription but just sent one email and it was sorted immediately
Asif U, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
My problem has not been solved yet. And on top of that I am getting emails with feedback
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Sarah B, We appreciate the 5-star review. Always remember we are here whenever you need us.