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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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I had to explain my problem, the agent was agree with me, but he send me to Paypal for refund my wrong invoice.
Basically I thought that I had lost a lot of my time trying to look for a solution with you.
I am very untasfied.
I was told the email I received that showed my password was automatically generated. I don't care if it's automatically generated. You should not be sending people's passwords in plaintext over unencrypted communications. Anybody could read that. Somebody on the back end should change the process so that doesn't happen anymore.
I had problem in payment of subscription for naughyamerica.com.
I was charged twice unfortunately may be because of net issues Once by EPOCH.COM BILLING SUPPORT and 2nd time SEGPAY.
I contacted both billing support agencies.
The SEGPAY helped my resolving the issue and refunded my
Video quality so high I love very much really naughty america
Got in touch with Customer Service and they resolve my case quick on the same day.
La contestación fue inmediata y solucionaron mi solicitud.
Non avevo richiesto un servizio dal costo di euro 19,99 mensili in modo continuativo
Nothing but problems with customer service. They dont answer questions. They just redirect the question to another agent and nobody gives an answer.
Then before my issue was fixed, they closed the ticket and sent me a customer review survey.
My experience wasn't bad, but I think that the answers should be faster, as long the refund service should be more interactive and easy for the consumer
You want a feedback to site Feedback: #CS*******. I have the wish to cancel the wicked site, but no confirmation. Please send a confirmation about my cancellation this whicked site. Thanks
Steffen Schumann
Quick and efficient service! Greatly appreciated, Thank you!
Marabillosa bale la pena esa experiencia múdelos hermosas y amables
Quick response & problem solved. What more can i want?
Disastrous of the worst, I am going to sue them, I will take them to court and report them to the Spanish data protection agency, for the theft of my card data.
Responds promptly, customer-oriented, enormously reliable. Nearly best experience.
I had an issue with the site and SegPay took care of it and refunded my $$$.
Thank you.
They customer service was beyond exceptional it was excellent. They responded quick and handle my claim with the upmost professionalism and urgency and I am very thankful for that!
I have mailed segpay several times regarding my issue. I wanted to make sure that I cancel the subscription, because I tried to cancel it 2 times and still have been billed. And I'm sure about the source of the bill. I mailed SegPay and said that I'm 100% sure that they are the one billing me, as I didn't have any other subscriptions to the card. However, every time I received a response which seems to be from bot, and they never answered my questions, repeating the same answer which didn't provide any information.
I'm completely disappointed and very angry and now I'm suspecting that I've just been stolen from. I won't stop mailing them and hope that one day my subscription will be cancelled.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members