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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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You have not even mentioned anything about the problem.
I requested and was told that i was gonna be issued a refund. But it never was refunded. Waited more than the time they said to expect the refund and contacted them again. Still they say that they have refunded. Asked me to check with the bank and they said no refunds has been initiated as well. Told you guys agajn and again only to hear the same thing. Absolutely disappointing.
Respectful and fast attention. I have solicited for refunds twice and they have proceeded without further questions. I'm happy with customer support, it's great to know I have access to it 24/7. My main issue is with the website that sells the content, since it seems to be full of banners that if you click once automatically charge you, without any confirmation whatsoever.
Bad. I was told Segpay wasn't the biller that I was supposed to talk to. I had been canceled the sub before the payment due date. But it was canceled after the payment due date. Ricky's room need find a better bill payer
I've been waiting for a few weeks to be contacted by Segpay but no one has contacted me in regards to my application
SegPay helped to report a charge Fraud and refund processed the week later by PayPal. Thanks
Very good support, they refunded me immediately after i sent my problem,
Quick helpful, now being required 50 characters here to 'describe the experience 'is neither quick nor helpful
Easy fast service. They cancelled the service as requested
Please give me refund as soon as possible resolve problems
No problems
Very prompt and efficient customer service was certainly helpful
Your emails still do not tell me if you have cancelled my membership or not?
All i get is a ticket number and confirmation that you have received my wish to cancel.
Still not clear if you have cancelled my subscription or not?
I immediately sent an email stating the following on the 30/12...
"Hi there,
Please reverse this charge. I am not interested in this site. I DID NOT agree to this charge. When I saw the hidden pre-ticked box I tried to stop the transaction from going through but obviously failed in my attempt. Please do not charge this card with any other transactions or I will contact the fraud department and get the charges reversed.
Please also reverse the charges for the following on the same card."
This clearly states that any and all memberships needed to be cancelled and I attached copies of all three in the email. Only one of them was cancelled and I have since been charged for two memberships. Please refund these charges immediately or I will be contacting the fraud department of our bank to get them reversed.
Regards,
Gary
Excellent experience.requested cancellation of subscription and request was dealt with efficiently and quickly.
In order to cancel, you have to reach out via email. Not usually an issue, but there should be an option in the site, as is on many others, to cancel without need to contact support.
I was able to cancel and get a refund for a membership in minutes it took a while for the refund to show up in my bank account but overall a good experience
After it called and they made a service ticket. 20 minutes later the login option came up
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members