A young lady named Dominic helped me and she was very sweet and helped me get decent seats at a fair price. She was very professional and yet personable.
The Santa Fe Opera cancelled its 2020 season due to COVID-19. My opening night performance was, therefor, obviously cancelled. Secure Box Office sold me two tickets at a scalpers price (which I don't even have yet by the way) for the performance July 2,2020.
I see from these reviews that MANY of you CAN NOT GET A REFUND and are in a similar situation.
I SUGGEST WE COLLECTIVELY HIRE AN ATTORNEY TO REPRESENT US TO GO AFTER THOSE JERKS.
If you are willing to do that please email me at *******@gmail.com. I will do all the legwork. We have a legitimate complaint.
THANKS!
Richard R.
Do not fool around with Ticket Master. They said they could not help me. Thst I would have to drive over 100 miles to box office. Securebox ofc got the tickets in just a few minutes
I bought tickets for a show on March 6th. The concert was canceled and now the company is refusing to give me a refund. SO I basically paid almost 400 bucks for tickets that I i will never get.
Purchased tickets from this unethical company totaling over $300.00. The events were canceled and not rescheduled. They did not reimburse me per their written policy. They instead gave me useless vouchers which cannot be used because no events are being scheduled in my area due to covid. I have contacted them over and over requesting a refund of my money and they refuse. Customer service reps will not furnish me with corporate contact information. Beware they are a rip off company. I have also told them I cannot attend any future events du to covid virus concerns. I am 67 years old, have diabetes high blood pressure and pulmonary problems. My doctors told me to not be in large crowds because covid could be fatal to me. I told this to their customer service representatives and they still refused to refund my money. They are unethical. They take your money and don't expect to get it back in the form of a refund if the event is canceled. I have never dealt with crooks like these folks in my. Life.
Thanks ceaser for what you did for us I will definitely ask for you next time that's for sure! He actually tried to help us get a good deal with great seats...
"Online resale ticket exchange TicketNetwork, Inc., and two of its marketing partners, Ryadd, Inc. and SecureBoxOffice, LLC, have settled Federal Trade Commission and State of Connecticut allegations that their advertisements and websites misled consumers into thinking they were buying event tickets from the original venue at face value. Instead, the complaint alleges, the defendants' websites actually were ticket reseller sites with event tickets often priced above the venue's original price." Source: ftc.gov, July 24,2014. This happened to me when I bought tickets for Lady Gaga. What showed up on my credit card was not what I paid for when I purchased the tickets. Then when it was cancelled SecureBoxOffice emailed that they'd give a refund and then followed up with a decision to give a coupon (credit) instead. I tried calling customer service, was sent into a spiral of recordings and then disconnected after holding for 35 minutes. FYI, I thought I was buying tickets through Ticketmaster and somehow got routed to SecureBoxOffice - beware of this too!
Purchased ticket pd 533.90 for VIP. Never received tickets or refunds. These are scammers. BBB KNOWS THEM WELL. 100% TRUTH. DO NOT PURCHASE! YOU WILL BE SORRY!
Bought tickets that never showed up got no customer service so I call my CC company now Secure Box Office are blaming me. Beware not a legit ticket operation
I will never use this site again go direct to the venue Secure Box Office uplifts the price by around 3 times the actual ticket price what a ripoff this site is!
Ally was very interested in taking care of my needs and did a wonderful job going about doing just that. She is a great ambassador for your company.
Naomi was cheerful and extremely helpful. Her kind assistance enabled me to spend the money necessary to see one of my idols. Thank You!
Was amazed at all I could accomplish. Would recommend to anyone that has a need. Can't stay sharp unless you have tools u need.
My CSR rep was very friendly and helpful.
Would have liked a view of the concert venue which was not his fault.
Jill was helpful, nice and most importantly saved me money for my concert ticket. I will definitely use her again. Thanks Jill!
An agent by the name of Vi was very helpful in converting my credit voucher into concert tickets. Thanks Vi!
Getting to this site was long and tedious but once I reached a live person the experience was great!
Ally was extremely knowledgeable, truly helpful, very friendly & polite:)
Thank you, Ally, for the excellent customer service!
Overview
SecureBoxOffice.com has a rating of 2.3 stars from 248 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SecureBoxOffice.com most frequently mention customer service, credit card and full refund. SecureBoxOffice.com ranks 34th among Tickets sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members