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Leyla M.

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Experience: Entertainment

Member since April 2020

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1 Review by Leyla

"Online resale ticket exchange TicketNetwork, Inc., and two of its marketing partners, Ryadd, Inc. and SecureBoxOffice, LLC, have settled Federal Trade Commission and State of Connecticut allegations that their advertisements and websites misled consumers into thinking they were buying event tickets from the original venue at face value. Instead, the complaint alleges, the defendants' websites actually were ticket reseller sites with event tickets often priced above the venue's original price." Source: ftc.gov, July 24, 2014. This happened to me when I bought tickets for Lady Gaga. What showed up on my credit card was not what I paid for when I purchased the tickets. Then when it was cancelled SecureBoxOffice emailed that they'd give a refund and then followed up with a decision to give a coupon (credit) instead. I tried calling customer service, was sent into a spiral of recordings and then disconnected after holding for 35 minutes. FYI, I thought I was buying tickets through Ticketmaster and somehow got routed to SecureBoxOffice - beware of this too!

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Customer service is horrendous... Was on the phone with them for 3.5 hours with 3 different...


Never again will I purchase tickets through Secure Box Office. Store credit, what is that?? They...