SecureBoxOffice.com

You would think that a business's computer system was such that a previous customers purchase history would appear immediately after giving a name,Email address or telephone number would appear on the business's screen. Apparently not the case, as I was put on hold numerous times, transferred to other agents, repeated my personal info numerous times and after 40 minutes they finally agreed that the amount of money that I was refunded from a previous ticket purchase was correct and sent me a reference number which I could use to make another purchase for a upcoming event. I have now used up all my credits from my initial purchase which was cancelled and will never do business with secure box office again.,

We spent over $1400 for NCAA wrestling tickets and after many attempts, they never even offered voucher. We were out the entire amount. I would love to here their response. This was March of 2020. Never again!

Secure box office literally stole 390 dollars from me. I booked tickets, had the number, nothing else was sent, went to the concert, no one could find my booking, 1 hour hotline on my birthday infant of the venue to be told the tickest have been taken already, by whom? I was still outside and went home crying, NO REFUND! This company should be closed!

I am extremely pleased and satisfied with my purchasing experience by phone. I received polite, courteous, friendly, quick and effective service. I will definitely call again to use the balance of my credit in the near future.

I purchased 5 tickets from Secureboxoffice.com. 10/26/21 for an event at wind Creek Event Center on 12/1/21. I received confirmation emails, they debited my account, but tickets were never transferred. I went to the event with 5 people and had to repurchase tickets at the box office. Box office staff stated this happens frequently. I had to dispute the charge on my credit card. Very embarrassing since I purchased these tickets for a group of 5 of us. I will never use this service again!

I purchased 3 tickets for Ramona through this horrible company. My event was canceled due to the pandemic. I have tried unsuccessfully to get in touch with this company on an off since 2019. I have never gotten to speak to a live person and there is no option for REFUND anywhere on their website or telephone or "Live Chat". I am on a very tight budget. This was a special splurge for me as a thank you for two people who have helped me tremendously.

Worst experience I have ever had! After FOUR attempts to buy tickets, I gave up.! You are holding hostage a four hundred dollar credit for the past three years. Today I tried to use it and buy four tickets plus pay you the difference. Four times you told me to send you my personal info in on the internet? Who sends their personal info on the internet these days? And to another country? You have lost a sale today! Better still educated me on who not to buy tickets from! Poor service! Poor business policy! And over all poor experience is all I have to say about your company!

My first experience with Secure Box Office turned out to be a nightmare! A total nightmare. I couldn't get anyone on the phone or online to find out what I needed to do to resolver the issue. When I finally reached the point that would allow me to order tickets, because they do not refund, I was helped by Megan. This representative could not have been more knowledgeable, kind, efficient, and respectful! She listened to my concerns and moved accordingly to resolve. Before yesterday's encounter, based on their business practices, I would never have used them again. But because of Megan and the way she resolved our issue, I would try them again.

We bought tickets to a concert that was later canceled. These crooks refused to refund our money and gave us a credit voucher instead that did not work when we tried to redeem it.

Do not buy tickets through these guys unless you are willing to lose your money.

Purchased tickets that were triple the price for a certain date and after the tickets were purchased, I received a notification that the date was changed. The date was always a different date and was changed weeks in advance but was never updated on their website. This is illegal to advertise tickets for a certain date when it is actually date for the following year. How is this company still up and running? Interested in starting a lawsuit against them. If anyone is interested reach out!

After being hung up on multiple times, I finally got through to a customer service, who transferred me to sales, who transferred me to customer service, who transferred me to another customer service.
After an event being cancelled due to Covid, I couldn't get a refund and ended up with a huge "store credit" that is near impossible to use.

After finally purchasing my tickets with a portion of the credit (while being pressured to get better seats, or purchase parking) to use up the credit, the agent tells me my credit is about to expire, but they don't know when and will transfer me to someone who has more information. After 1.5 hours on the phone I have tickets.

If it wasn't for this credit I would absolutely never do business with this company.

Everyone that own or works for this company.
Should all be in prison
I've made it perfectly clear to them. That I will never go to an event ever again. I made it clear to them that I want my $1013.03 returned since they were not able to have the event that I purchased
I have asked for my let me say again. MY MONEY returned. I paid taxes when I earned this money
And received nothing. They just going to steal $1013.03 and give me nothing. They just will not return my MONEY
I CANT believe that they are able to get away with this.
I have texted BBB
I Have texted the place of the show
I have texted my credit card company
I have texted secured box office ( many times)
And for some reason no one can get my money back
This is unbelievable

I bought two tickets and got a confirmation receipt for one but never got sent. In other words, it said that it could send the day of or right before the event so I waited. So I ended up having to buy more tickets at the venue as it was happening and I am attempting to get my money back.

I'm a mom and first time buyer of sports tickets so I'm a little nervous of the process. I ordered 8 tickets (3 adults, 5 teenagers) and was trying to find seats that are close together but not in the same row and within our budget. Emma answered all my many questions and was so very patient, kind & helpful through the whole process. Her customer service was top notch! Thank you Emma! We're so excited to take our boy's to their first professional baseball game.