SecureBoxOffice.com

I phone for 4 tickets & the rep told me each ticket was $122.5 minutes later, I asked for the total. He said the total was $844.76. Then he said he had made a mistake and each ticket was over $200. And there were additional charges of service x 4, and a dowload charge to be able to print out tickets. This place should be investigated by the consumer protection agency because it's usury, and they don't tell you the final price until it's too late. Their customer service practices are a smokescreen.

The website is not helpful at all. It doesn't tell you if you need to buy a ticket per vehicle or by people in the car.
It does not show where you ticket is on the parking map.
I had to call customer service to get help because the chat line wanted my order # which I did not have because I hadn't placed an order yet.
I was on hold for 45 - 60 minutes!
Once I got a person don the phone, I was able to get the ticket I needed.
This shouldn't be that hard and so time consuming!

I would have given a negative star rating if possible.

Stay away, far away from purchasing tickets from this vendor. We were directed to their site through the venue's website, and purchased tickets in good faith prior to COVID to attend a concert scheduled for April 2021. The concert was then rescheduled 2 times first to Oct. 2020 and then to Sept. 2021. No further information was received from the seller and imagine our dismay when we arrived at the concert to find out that additional restriction had been put on our using the tickets to enter the concert. We tried getting a refund because we couldn't use the tickets and were denied. Again - stay away from this company.

My previous event got cancelled, so they issued store credit. Fine, I'll use it somewhere down the line. Unfortunately, when I went to the website to purchase tickets with it, the website wasn't working correctly. I thought ok, I'll just call it in. When I called in the representative on the phone helped me place my order, but didn't tell me how much I was charged, he only told me how much credit I had left after the order was placed. The amount didn't seem right, so I asked him how much my total was. Somehow, it became $24 more from what I was looking at on their website. The tickets were more expensive and the service fee had gone up. Ridiculous. After I asked him to credit me the difference, he said there was nothing he could do. I called back to talk to "Customer Service". I got hung up on after about 10mins. I then did a chat online where they refused to credit me as well. One of their solutions was for me to sell the tickets through a different site. C'mon! I'm not looking for something special, I just want to be charged the correct amount.

2 years I purchased tickets. They then stated on a refund if show cancelled. Now the show cancelled due to Covid. But how conveniently they revise there site to say, no refunds but send you credit voucher. No return on my 1000. 00 dollars. DO NOT BUY ANYTHING FROM THEM. Rip off site, scam site, won't return emails or answer phone calls.

Had to deal with Secure Box Office to deal with the cancellation of a concert. The refund process was clear and more than fair! I had to contact them in regards to this and applying a credit. Someone was available very quickly, answered my questions and got me in and out in short order. Professional!

I received an email notifying me of a cancelled event I purchased tickets for. The email stated I would receive a refund in 2 to 4 weeks. After 5 weeks I contacted them via live chat. I was told they could not give me a date for a refund under the current circumstances with the COVID 19 issue. They explained they have to be refunded in order for me to be refunded.
I made the agreement with Secure Box Office and I expect a refund from them regardless of them getting refunded. Small Claims Court and social media are my only options at this point.