I received an email notifying me of a cancelled event I purchased tickets for. The email stated I would receive a refund in 2 to 4 weeks. After 5 weeks I contacted them via live chat. I was told they could not give me a date for a refund under the current circumstances with the COVID 19 issue. They explained they have to be refunded in order for me to be refunded.
I made the agreement with Secure Box Office and I expect a refund from them regardless of them getting refunded. Small Claims Court and social media are my only options at this point.