Seal Skin CoversReviews 8,736

I have been dealing with customer service and Bruce trying to get and exchange for a larger size for over 1.5 months. I ordered 3 covers for 3 of my classics. The fist one didn't fit and was too small. I told them then I would simply send all 3 back for 1 size larger on all 3 covers. Bruce told me to wait and check fitment on the other 2 covers. I explained the other 2 units were getting work done and may not be back in time, and was told no worries, check it and we can exchange it. Now, I'm told I'm out of a 30 day exchange policy, they will make an exception on 1 not on all, and that's not acceptable. I don't want to seek legal action however, being in Texas, it will happen if they don't make it right.

They stated 2 weeks and now it is at least 5 weeks. They blame it on supply chain issues. Wish they were just honest. 3 Chat messages and each time they say it will be longer.

I was excited to get a new boat cover. I used the selection process on Seal Skin Cover website and even called them to ask if the cover would fit. They promised it would "fit like a glove." I went ahead and ordered the cover. Upon arrival, I put the cover on the boat and needless to say, it did not fit. Remind you, I ordered the cover they said was for my boat, not something I was hoping would fit. I called and they quickly started a refund approval and did reach out within 48 hours. Sadly, their idea was to send me an over sized cover that I was in no way interested in. We went back and forth over multiple emails with them trying to get me to take the larger cover. After stating for at least three times that I was not interested, they finally issued me a return label and stated there would be an 18% restocking fee. I understand this charge if I would have wanted to return a cover that fit of my choice. I am returning an item that they say would fit my boat and it doesn't. They say they only refund if item was "damaged or faulty." I would say that FAULTY was definitely the case. I ordered what they said would fit and when it didn't, they charge 18% to cover their mistake. I am sorry, but I would not buy anything from them or recommend them to anyone. Very dishonest and unethical.

I went online to their website tobuy a cover for my boat. The site let's you find your specific boat by year make and model. I found mine and placed my order. When it arrived I tried it on my boat and it was 3 ft to long so I called customer support. The guy wasn't very professional, but took my information and said I would receive an email from someone within 24 hours. The email asked to state the problem and send pictures. I responded with the issue and showed pictures of the new cover on the boat and the three extra feet of cover hanging off the back. Their response was to tightened the straps. After I explained to them the straps would take up slack in the sides but not the back they approved a return and sent me a UPS shipping label. Sent the cover back and they sent the exact same size back to me. Sent another email with pictures of the sku and model number on the cover and box. They sent me another return UPS label. When I received the third cover it and tried it on it was a foot to short and had no extra room for the trolling motor. I sent another email to the company stating this cover was to small and could they send me a return slip for this one. I now wanted a refund so I could buy a custom cover from a local company. They informed me that there would be an 18 percent restocking fee for inspection, cleaning and restocking. The exact same thing they would have done for the previous two returns they now want to charge me for because they can't get the order correct and I want to go to a company that will get it right.

Quality of product is excellent. Fit was questionable. Customer service follow-up was non-existent. They have tried twice now to fit my 2025 GMC Sierra Denali Ultimate! The first time they admitted it clearly did not fit. The second time they admit they can't size it correctly, and then want to charge me 18% to return it (as a restocking fee). ARE YOU SERIOUS? RUN don't even try to buy from these people. Material is great, business and customer service is horrible! Run! Ethan has no clue what he is doing asking for 18% when it is their fault it doesn't fit!

I ordered one patio furniture cover first to test the quality and fit before committing to the other nine pieces. Despite following their instructions exactly, the fit was poor and disappointing. Although the website says orders ship from Brewster, NY or Fremont, the product came from India. A return would have taken about a month, so instead of dealing with the hassle of returning, resizing, and reshipping, I opted to exchange it for one large cover to protect all the cushions stacked together. However, I soon learned the product was considered a custom order and non-returnable—despite their bold claims of "Hassle-Free Exchanges," "100% Money Back Guarantee," and "Easy Returns." After four frustrating email exchanges with customer service, who repeatedly asked for irrelevant measurements and offered only a 5% discount on a future purchase, I gave up. The interaction was so robotic and unhelpful, I honestly started to wonder if I was dealing with a chatbot.

I have purchased 2 boat covers, a car cover and a truck cover from seal skin. Then I purchased a cover for my Harley Davidson. When I got around to putting it on to use the cover, it did not fit. I took a picture of the bike with the cover on and sent it to Lori, no last name used in her e-mails. She told me they had a cover that would fit but I would need to pay $25.99 to have it shipped. I was angry but I paid it and asked them to send the correct one. I was then informed that I had to send the other one back at my cost. At this point I just asked for my money back and told her I would live with what I had. The money was never returned and I have not heard from them since then.

Cover originally didn't fit correctly and warranty service was a terrible experience.Ive only had a couple years and it gets moisture under the cover now...every time it rains it holds the moisture on the vehicle now.Basically worthless now

The material is great but I couldn't find one that fits my boat. They were very responsive to my issues. Nice built covers

I purchased a boat cover for my 18 foot boat and within 10 months of it being on the boat, the waterproofing ability is completely gone, therefore any rain just soaks right through the cover and everything under the cover stays wet and mildewed. The cover is advertised to be waterproof for years however it's only waterproof for months. I opened an online warranty claim and Sealskin emailed me back and said they would replace the cover with the same cover if I agreed to pay the warranty and shipping charges of $35. Replacing with the same cover is not satisfactory because it will leak too. They said nothing when I asked them about the cover only lasting less than a year. Their response was "that's why we have the warranty policy to replace covers", so they obviously know their product is of poor quality and misadvertised. So I called several times to talk to a manager and each time I call the representatives tell me that's not possible or the manager is not available. I have never received such poor customer service from a company as this one. Buy a cover from a different supplier if you want one that is waterproof for more than a year. Also, now it's very clear why they don't allow customers to update reviews directly on their website.

Grommets tore out first week on the car in bad weather.this problem has been resolved by the company. They were very helpful.