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Business owner (3) Entrepreneur, physician. We travel and enjoy being out and about with friends and family. I believe in getting what I pay for. However, I'm happy to pay more for higher quality and better service.
My interest lies in safety and efficiency. I lecture on patient safety and continue to hold the belief that if you can't do something for your customer safely you shouldn't do it.
Dogs, travel, Corvettes,
Windows purchased in 2010. Whole house. By 2019 the front picture window developed a seal leak. Turned out 9 windows failed throughout the house. Rep came out, inspected, and ordered the replacements and this is where things fell off the rails. Of course the Pandemic hits and the stay-home order is blamed first, then the "supply chain" issue is blamed and then a dispute with the actual manufacturer is blamed. Roughly a year later the windows are delivered. The Picture window replacement is literally 9 inches! Not even CLOSE to the right size. Half the other windows are not even in the order. Four sashed are installed. And I'm promised the rest within 3-6 months. I call at the 6 month mark and they don't have anything on file for me. I reiterated my information and they see my Gutter order from a few years after the windows but not the windows. THen suddenly, the rep says,"Oh you changed your phone number." Nope! I only have one phone an it's a cell number I've had for 25 years. She corrects it and sends me to "warranty department to check on the order. Warranty gives me the same song and dance and states it will take a few days for the corrected phone number to show up in the system and I should call back next week. They can't help me right now. I call back and get through to warranty and they have my order but can't tell me anything until the wndows are made. "Can you check on it and see if it's in the queue?" I ask. They report there is no way to check. I call back another 6 months later. This time I'm curious so I ask what windows they have listed on the order. Initially they can't tell me. I ask why. They tell me that is Private information. I explain that they are MY windows and we've already screwed it up once. So, after an hour we actually get the order list and three windows are missing INCLUDING the picture window. I pull the order information from the original installation for the missing windows and they tell me it will be up the 6 months. I say, "it's already been a year." I'm informed it will be up to 6 months. Okay, I call back 6 months later and no joy. As of late 2022 I began calling every two months. I've called the last 8 months with the same response, "we're working on it." I'm given promises of phone calls from Managers, Supervisors and even someone name Rob Borislow apparently the COO. No one EVER calls me back.
I'm informed there is a dispute with the manufacturer and no one knows WHEN the windows may show up or even be manufactured. I get a call from someone named "ED" no one has a last name and when asked they will not tell you. Ed tells me he is working on my window order and has placed a "RUSH" order on it. I inform him they have been "rush ordered" for over 2 years and ask how this rush order is any different. He tells me because HE is working on it. I asked who he is and all he can tell me is his first name. I request a replacement with new windows from the new manufacturer since they are supposedly covered for life and this has been going on for more than 2 years. Ed tells me THAT is not going to happen. DO NOT DO BUSINESS WITH Power Home remodeling.
Products used:
Windows and gutters
While I suspect this company started as legit it meets the criteria of a scam in that you cannot get actual responses or support. My cover is almost 1 year in use. It has been in use since Jan 2019. The photos below are from October 2019 when I began attempting to get support. Of note this is exactly 1 year after I placed my order even though the cover was not delivered until the end of the year. As noted in my previous review the company is effectively noncommunicative. They allow a third party customer service center to answer calls. Then bots deliver email messages in a static and preformatted nature. Photos below indicate the breakdown of the cover and the detritus left on the car after a single night of use. There is no water resistance left in the cover and in fact, I have to be careful to uncover the car after the rain or dew to prevent mildew smell from starting. I listed this as a scam because they take the payment but the product they send is nothing like what is described and they provide no (ZERO) ability to obtain recourse. To be fair the bots sent my an email stating that they would replace my cover AFTER they received it in return shipping which they wanted me to send them a check for - even though I was shipping the item. I don't trust that I would ever get the product replaced and I'd then be out the original $135 AND the poor excuse for a cover. Below is an exchange from 2018 when I couldn't get the original cover after the order - this should have been a warning sign.
Emma: Hello, thank you for visiting. May I help you find the right cover?
Me: Actually, you can help me find the cover I ordered last month.
Emma: one minut
Monica: Can you give me the order number please?
Me: Your Order #******* (placed on October 18,2018 5:23:03 PM EDT)
Monica: Just a moment please
Okay so I got your tracking number, and it seems to not be moving
Really sorry about that, it doesn't usually happen
However what you need to do is create a ticket
It's easy and it documents the issue so nothing gets lost and we can help you as fast as possible. Let me forward you to the page, please fill it out and give our agents a chance to look into your order and help you a soon as possible.
Me: Wait, I'm confused the package hasn't shipped yet and I have to create a ticket?
Monica: It seems there was a problem with the shipping
I can help you create a ticket if you wait for just a moment
Me: I'm not trying to difficult but I'd rather the company just ship me the product I ordered instead of making a request again.
Monica: it will, however in order for our support team
To see that there has been a problem with your order
We need to create a ticket
That would just let them know that you haven't yet received your order
I will mark it on urgent, so that they will get back to you within 24 business hours
Me: UPS says you haven't shipped it yet Wouldn't it be easier to just ship the product?
Monica: They will ship the product once they get the ticket which lets them know that it hasnt been shipped yet
Me: Can you cancel my order?
Monica: just a moment please
We can offer you a 10% discount since there was a problem with shipping
If you would like that, the item will be shipped by the end of the day
Tip for consumers:
DO NOT BUY from sealskin!!!!!
Products used:
Seal Skin™ 5L . Company states," These covers provide all season indoor and outdoor protection. Leveraging 5 impenetrable multi-layer fabrics, they offer unmatched strength and durability. The cover also features a fleece interior protecting your car's exterior finish."
Ordered a cover #******* (placed on October 18,2018 5:23:03 PM EDT). This order did not ship initially and the company reported that I would need to file a request ticket to get the product shipped from the warehouse. After nearly a month and several emails and phone calls (and threats of reports to BBB), the product shipped and arrived at the new year 2019. This cover was applied and utilized as instructed. By July the cover began to shed a light film. This has progressed and it is no longer waterproof. I called several times in September, October, and November finding it difficult to reach anyone. I was able to reach someone in Early December who informed me the online warranty request would be necessary. Dec - 8 Warranty ticket submission. No contact from company Dec 13 - Phone call with John who an email was sent Tuesday, December 10 asking for SKU #. That email was never found. I explained to John that the serial number is the only number I can find. He input that information and informed me I would hear back from a supervisor in 24 hours or Monday at the latest. No contact from company Dec 20 - Called the *******038 which was not answered for several calls. I spoke Alex eventually who informed me I will need to ship the product back to them AND pay $35 to process the warranty. I explained that thus far the company has not provided any response and that I was doing all the work and I was skeptical I would receive a cover based on the previous experience. The purpose of the cover is to protect my automobile during foul weather I would prefer not to leave the car uncovered during the worst weather months of the year. I asked that a cover be sent FIRSTand I will ship the original back immediately. Initially, I was even willing to pay the $35processing fee (which seems high) but given this product has lastest less than 1 year of the 10-year warranty and the company has relied upon me to complete communications I'm not comfortable with this as I don't trust them.
So, over the last few years the company has addressed the inability to reach drivers. This illustrated a company willing to provide good service and stay agile.
This is a reasonable service. However, they intentionally DO NOT have a way to reach the service or the driver. As a result if you've forgotten something you're out of luck. For example, my dealer uses Uber. The driver was quick and efficient. As I got out of the car and thanked him, he drove way. No problems, but just then I patted myself down and realized by bluetooth (with charger) had fallen from by pocket. I could see him driving down the hill but he did not see me. I quickly asked the service manager to call the Uber driver (thinking I could catch him before he turned onto the main road. NOPE! We don't know how, after 45 minutes of keystone copism I have an email to a Brittany. No phone number and then after much research if find out there is NO phone number, intentionally. So, while I tried the "contact us" mode that didn't work. And it turns out Uber is satisfied with not hearing from it's customer in the event they REALLY need to be reached. Caveat Emptor!
Good selection and outstanding customer service. If you need corvette parts start here. Long history of quality corvette support.
Purchased two interior trim items for '94 corvette. The 1990-1996 Shift Console arrives worn and appeared to have been previously installed (fingerprints and screw marks). The return process has been arduous to say the least. While this happened in May of 2019 I have still yet to receive resolution. COrvettemods uses a third party to perform returns and as a result you must hound them to get action. They appear to only look at your claim if you email and ask for an update. Stick with Ecklers or MidAmerica.
Robert R.'s review of CorvetteMods earned 6 Very Helpful votes
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