Schwan's

Your GREED will be your END!
A. Schwan's family, Marshall MN, not Bloomington, so sad that you felt the need to sell to a foreign company that does not know our American values, nor does it care. You were a well-established wonderful company with delicious product and exceptional employees serving their customers with mid-west pride!
B. The new owner's used the wonderful Schwan's name in attempt to retain business.
1. Took our delivery truck away using COVID as an excuse forcing us to order on-line using UPS for delivery.
2. Forced us to pay for delivery.
3. Took away Reward credits.
4. Initially shipped in Styrofoam and sufficient dry ice which seemed acceptable. Now some type of Styrofoam substitute and insufficient amount of dry ice. Numerous orders melted/thawed. Not to mention UPS absolute worst delivery method.
5. And now the quality of the product has gone downhill. REALLY, after all these years of success you think you can change and retain your customers.

My first taste of Schwan's Vanilla Ice Cream - 1969 South Dakota! Addicted! Devoted customer 1980's - 1990's Arizona. Late 1990's- 2017 South Dakota. 2017 until now New Mexico. Nothing was more comforting than seeing the friendly fulfilling yellow truck pulling into your driveway. I'm afraid it gone... first the truck, then the product...

I was a new customer. Signed up last month to have food delivered during this Coronavirus Pandemic. I liked the food. Everything I tried was pretty good for ready made. However, after trying to reorder, I am not satisfied. If you want returning customers, you shouldn't ask them to keep track of passwords. This is a hassle, a waste of time trying to get through emails, and reset everything. And there's no way to bypass it. Hopefully, you'll change the way your system is set up. Until then, I'll have to go some place else. Passwords are inconveniences to me and just makes me extremely angry!

I am an African American male and was racially profiled by a Schwan's driver. He wouldn't give me my food due to my skin color and started calling me racial slurs. I just wanted my chicken. He preceded to threaten me and then called the cops. He threw the first punch, I just finished it. The feds showed up and he was lying on the ground, while I was standing over him. They put me in handcuffs and I get a week in prison. I later found out that the driver was in critical condition and is currently still in there. I don't recommend this place.

I noticed a charge on my credit card for an order I absolutely know I did not place. I called customer service for assistance & answers and got nowhere. I had to end up filing fraud charges with my credit card and request a new card & number simply because they weren't refunding MY money. They couldn't explain why I got charged, couldn't tell me who the driver was (yea right) or even when I should expect a refund. Horrible customer service from what I THOUGHT was a reputable company. I kept getting the same run around & going nowhere answers. You don't get to just charge credit cards for unauthorized purchases. Makes me wonder how many times they do this and get away with it. They have officially lost a customer.

They are very expensive now and way overpriced and they no longer have the book as a option to order from and to look at. They no longer take cash. You can't order from the schwan's man now you have to do it by either calling the company or by downloading their stupid app. They got rid of a lot of product's that I love. Overall they're so not worth it anymore. It wouldn't bother me in the least if that company shut down all together.

Packaging was great, all the food was frozen when it arrived.
As far as quality, If I could give lower then one star, I would. The food was not good at all. It was sent to me and my family as a gift, and I was upset my mom spent her money on it. It was truly terrible food.
When my mother spoke to customer service, all the offered her was a $20 coupon, which she declined as she has no intentions on ever ordering from them again. Terrible food, and customer service.

Very annoying when you get a text confirming your delivery date, get a list ready with items you want and then they don't show up. Called and complained and they said they could reschedule, but I would have to place my order online. I said, no, I already have a list. Since I would not order online, they won't come.

I placed an order with them nearly two weeks in advance of the delivery date. My ENTIRE order was not loaded on the truck and the driver had no idea I had put a pre-order in the system. So, what did customer service offer to make up for this? They were going to waive the delivery fee and UPS all but 1 of the items to me 3 days later. Okay so I get most of my order... when can I get the last item? TWO WEEKS from now... They did not offer it for free, offer any free points, NOTHING. Canceled my order. If you show no appreciation for customers willing to buy from you, then why would I?

I hadn't been buying Schwan food in past 3 years since retiring. A salesperson would come to the home care office every 2 weeks and I would leave list of what I wanted with a check. When I retired from homecare I didn't order anything from Schwan's due to taking care of my parents. Anyhow, I'm so glad that I've reconnected with a Schwan salesperson. Love the excellent quality of their food and the wonderful variety of items. I think the food is reasonably priced due to the quality of the products. Love the home delivery, especially these days with the Corona virus. Especially love their frozen pizzas and and breaded fish fillets. My salesperson, Will is such a sweetheart. I can call him if I need a delivery before his regular visit and he will stop by for a visit. Great guy!

I just don't understand Why the bad reviews? I think U guys and yr company is amazing, have I had issues with all this going on the last few months... Sure! But I'm not just a " pandemic schwans buyer" I buy all the time and never have bad service. I ve not gotten all of my order these last few months but come on ppl We ve got to b more understanding, these guys r dropping groceries at yr door b a little appreciative and get off theyr Case! Thnx SO much for everything U do! 1 " understanding "customer. Stay SAFE!