Schwan's

We have been customers of Schwan's/Yelloh for 30 years.Service and products were always excellent.
Since the sellout, the quality of the products has greatly declined and there is no way to contact anyone for customer service, they have fired everyone and closed the call center,no email or chat support either.
I am mostly concerned about safety of the food. We had very large, sharp splinters on the sticks of the fudge bars in two different orders, very dangerous!
There were foreign objects ( choking hazards) in the California Blend Vegetables and the last order of vanilla ice cream bars had opened and smashed product inside.

My chicken cor Don blue boxes were obviously wet at some point the boxes were soggy and had Ice all over.I was also charged a delivery fee when I made an order because he was in the neighborhood already. I didn't call or ask for service today he just popped in so why was I changed a fee? Customer service would rather loose a long-term customer than refund that fee.I will take my hard earned money elsewhere

Your prices are already above what is normally charged at the grocery stores. I've always allowed this because of the free delivery and quality of the food. However, now you're going to charge me $19.95 for delivery... you can keep your product too!

Been a loyal customer for twenty years and have still ordered when paying delivery fee or when gas fee went up twice but went to make order at new residence just as they were switching over to Yellow! Completely and found out they are tacking on a $9.99 service fee for no good reason nor did they warn their customers. I only get a couple things a couple times a month and after paying other fees there's no way I'm sticking around to pay this crazy fee. Enjoyed chicken strips but everything else has been replaced with cheaper quality anyways. I'll go back to grocery store for my chicken! Wouldn't advise ordering

It is t the first time but it's been awhile I thought I'd try the pecan praline cones again. The cones were so tough and chew one had to tear them to get them apart.no joke worst come of all times and left a funny after taste in the mouth. Very disappointed for a $19 box of ice cream comes.would never purchase again horrible.

I have been a customer of Schwan's in pretty much every state that we have lived in. Now since Schwan's has changed it just isn't worth it anymore. The items have doubled in price and they got rid of the Rewards Program which was very much worth ordering from Schwan's. Especially for us seniors on a fixed income! The new ordering system is a crock of crap! Just cannot afford to order from Schwan's anymore.

The company changed ownership and now the name. Service was and is their business but I guess they forgot about that. Was overcharged and customer service could not figure it out even after 20 minutes. Nordstrom prices with Kmart Service

We've been customers with them for over 20 years and this was the first time I felt really cheated by the products we chose. Specifically, the vanilla sundae cones. The cones themselves are completely flimsy and I realized they don't have that same layer of chocolate holding it together anymore. It's just the cone but it's hard to hold up and gets soggy so quickly. What happened to the quality it use to have? Since the switch to Yelloh, it seems like the quality has taken a dip on some products and it makes me question whether we should keep on ordering the way we do. It's sad because they've been a staple in my household for so long.

I have been a customer of Schwans for most of my life but since the company became Yellow it has become a company I will no longer buy from. The prices were high before and now are ridiculous. The quality has gone down. More dough less meat on the breaded fish,chicken, and Chinese food. It is sad for me to lose Schwans as I live in a rural community and Schwans was always a nice treat.

We've been rural customers for years if not decades, and we love our driver, courteous, friendly, on time every time. Come to find out we've been switched to UPS delivery, 2 weeks out, and we're paying $19.95 delivery charge. Guess what? NO WE AREN'T as we're CANCELLING. Terrible, this used to be a great convenience, now it's a rip off.

Tried what I thought was going to be a delicious apple pie like I remembered. Boy! Was that a bad idea. It appeared smaller and top crust didn't look appetizing (more like cardboard). Recommended heating temperature too low was the first clue. Crust texture was more like cardboard just like it looked. Tasted about how one would think cardboard might taste! Then, the apples…nothing like the original pies in taste or texture! Bland, near tasteless. Normally, one had to force oneself not to eat the whole thing when piping hot. Now, it was so easy to step away and leave it. Just a sad ending to what should have been the enjoyment of a great dessert. And, to ad insult to injury, the price was extremely high for a less than third rate dessert.

I am super Happy with Schwan's food and delivery. I can't say as much about their Customer Service. They raised their prices a couple months ago without anything being said to the loyal customers. I understand everything costs everyone more but don't try to sneak something by us. There have been a few other issues I have tried to resolve through Customer Service unsuccessfully when asked for a Supervisor the response is I can have one call you in 2-3 days. I will say at-least they speak English and I believe they are here in the USA.

My husband was able to download their app on his laptop and order specific items in advance. This makes it so easy to shop and save without leaving home. It's especially convenient for my elderly relative wanting some groceries and not wanting to go out. Shwan's employees/drivers are very nice and helpful. Give them a try as I'm sure you won't be disappointed!

After receiving an email today re: change of hours for home delivery in the Columbus Ohio area, I attempted to reply with the following, but was then informed they no longer read customer email. Here is my response.
Just so we're clear…. Even when we schedule a 4:00 delivery, it is Always delivered before noon… and since we weren't home at that time, OR expecting a delivery, $90. Worth of food was left on our front porch in the heat - in a Regular Plastic Bag. Needless to say, we had thawed food and 4 cartons of melted ice cream on our porch when we got home!

Do not presume to clarify anything for me. Your online ordering, while convenient, is incomplete and all but Guarantees a delivery time.

Your service is woefully less than you lead us to believe and the product - while good - is not worth all the waste and scheduling hassle!

Signed: One long time former customer….

Out of my last delivery I'm 0/2. I ordered the chicken fajita sheet pan meal and it was super hot. I ate the chicken chili today and have had a stomach ache from it ever since. I've been a pretty long time customer and am disappointed that their food is not as good as it used to be. Also they use genetically modified ingredients. I'm done ordering their meals.