Schwan's

I've been a Schwan's customer for almost 40 years. But I've noticed during the last couple of years the quality and Ice cream selection has been going down hill. I remember a time when Schwan's was known for some of the best ice cream with a selection that was unlike anyone else. Now with a couple of selection and more than once the ice cream was gritty because it had thawed at one point and was re frozen. I call the customer support line and they blew me off so after 40 years it's time to go our separate ways. This is too bad, I feel that the company has gone cheep and there quality and selection has suffered.

I was a very satisfied customer of Schwan's from 2018 to 2022. That's when I received an email notifying me of the removal of all customer courtesies, and bonus points, plus, the company would be changing its name to Yelloh. It's Aug. 2023 and there's no trace of a new corporate name.

No longer would customers be able to get free shipping if a certain dollar amount per order was reached, nor any points accumulated with frequent ordering be available. All gone. I found that a number of my favorite products were hardly available, and if back in stock, other favorites were not. The prices are not competitive nor is there any reason to look forward to sale notices. $2 off products I have no interest in will not have me order them. Calling customer service is a time waster. None of the reps I've spoken with during 2023 have any more knowledge about products, restock dates, etc. than I do

When the pandemic hit, I began looking for grocery delivery services that accept EBT as payment and found these guys. I have been nothing but happy with them. Once I got charged for an item I did order but was out of stock so I didn't get it. One quick call to customer service and it was taken care of. They offered to come back to my house the next day just to deliver the item, or give me a credit. No hassle at all. The food is generally good, especially the pizzas! I have two tiny 'complaints' - I wish they could give a better idea of the delivery window because right now it's basically an eight hour window. I know it's hard to narrow it down, esp right now so its not a huge deal. My other complaint is more a suggestion - I wish they carried more bread - hot dog and hamburger buns, maybe more type of sandwich bread. But I understand they can only stock so many items at a time.

I've been dealing with them for a couple of years. Happy with food quality and portions. Service rep was outstanding. Then, incentives dropped from 5% to 1%. Then, without notice, my delivery charges went from zero to $9.99 for the same amount of items. No notice of change in terms of service was given. Today, there are other alternatives. Changing their name to "Yelloh" will not resolve their less-than-stellar performance.

Used to use this service a few years ago, but I've been trying to reset my password for at least the last 5 years or so. I gave up back then but tried again tonight. Shock surprise there is nothing in my email box, not even the spam filter caught anything from Schwans. Then, I even tried to make a new account because I saw some 50% off ad for new customers, but nope, nothing from Schwans showing up in that email account either. Is this company a joke or what? How are they even in business if they never email their customers? Beats the fu$@ out of me!

I have happily been purchasing from Schwan's at least 14 years steadily... great service and good food. First I'll say my recent experience was partly due to the confusion over the fuel charge for not preordering. I knew I would be charged so when my bill was ridiculous, I thought Schwan's had lost their mind considering the very low cost of fuel. I was offered no receipt so I assumed as in the pass if not offered one it was in the bag but no. My items were in the bag but so were extra items. Obviously I had been charged for them. On a personal note, I have found their drivers polite and respectful but not this particular man. He had been smug and condescending from the first moment. I ignored it as a clash of personalities. I'm sorry I was ever so higher minded. I'm also sorry for the Schwan's men who do great work when this man is actually a cherry checked con.

I made ONE purchase through Schwan's for a product I could no longer find in the grocery stores. What I bought was okay but the intrusiveness of the delivery person/sales person was annoying as hell. He tried to pressure me during delivery to make additional purchases but I said if I was interested in doing business again I'd contact them. Within a week, I also received a phone call and txt message again pressuring me to buy. While the food was good enough to buy again, I will NOT deal with the company again. I'll bet this delivery person was a used car or insurance salesman in a previous life.

As a long customer of Schwan food there has been a couple recent disappointments.
My deliveries are always every other week but just last week I waited all day with no delivery
I called Schwan and was told my delivery was put off for a couple wks. There was no call indicating this and I would not have known unless I called. There was no explanation or feed back from the company after 5 days.
This has been terribly disappointing as a long time customer.
Sorry Schwan but we are parting ways.
Wisconsin Rapids, WI

Food is ok. Purchased a gift for my brother and his family for Xmas. It's January 18th and they still don't have it. The try to claims UPS picked up order but can not produce any tracking numbers. And then claim they can't cancel the order. Thieves and Liars. Better to order from Omaha Steaks

I placed an order on December 22. Today is December 28 + they STILL hadn't even prepared my order to ship. They had no problem processing my payment on time but what I ordered? Never shipped. I demanded an immediate refund. She said ("customer service") that they couldn't do it that fast. Let's see how long it takes. Save yourself the aggravation + order elsewhere.

You have a Great product I have eaten for years, change your name to Yelloh and products taste goes downhill. You lost me as a customer like all the 1 Star reviews everyone is giving you.

I placed an order on 3/25/2020. Received an email on 3/31 that my order would no be coming UPS but by their truck. One 4/2 I got an email say my Ofer had been cancelled. But wait it gets better... yesterday I got an email that says my new order placed on 4/2 was pending. Did I mention I placed no order on 4/2. So logged into my account and sure enough it my original order minus 2 items. But still pending. I have called their CS number and help twice over an hour even though their phone system said 27 min wait and 22 min wait. I have now online cancelled my order. As you can't chat or email on their site either. But what a joke. This company only does home delivery all the time. They absolutely stink at it and Customer Service. We be deleting that account and app. Buyers beware if you depend on them delivering in a timely manner or communicating on the delivery you can forget it.

We have not had any problems with any of our food. But I recently bought the new Classic Apple Pie. It is not good. The crust is horrible. The old fashioned Apple Pie was the best and now it's discontinued. Not sure why this has to happen.

We love the products they offer for what they are, frozen convenient foods. Their quality is always reliable. Our delivery guy is AWESOME! He always rembers my kids names plus the cat and dog. He even has a treat for the dog sometimes. Now our son is on his route and our daughter is hoping he can be her guy!