Schwan's

I've been with Schwan's for years. Many changes over the years. The new system of ordering online to be delivered sucks. I've tried twice more to pre-order. The driver gets here and doesn't have my order. I even had a confirmation number. So I didn't order for a couple of weeks. Tried again to get some peppermint ice cream,available once a year. Made online order, for rewards applied schedule for Monday. The driver shows up today, can't give me my rewards and wants full payment, no rewards. Nope. I will wait until Monday when they SAY they are coming back. We will see. I may be done with Schwan's. Very expensive headache.

I agree with all other reviewers that Schwan's has very unreliable delivery dates and very poor customer service. I received a text yesterday that my order would be delivered within 60 minutes. Never arrived. When I contacted customer service I was given my choice of delivery dates a few days later. Not only that, I was given a delivery confirmation of one item of January 20 that has now been moved out to February. They just seem to find lying to customers an acceptable way to conduct business. I've canceled all of my pending orders and will no longer order from them. This doesn't seem to concern them at all. Schwan's is a joke! You're better off scheduling a trip to the grocery store. That's far more reliable than these clowns.

I am so very disillusioned with the Schwan's Home Service in northern Virginia. Actually - with the entire Schwan's experience. Having to place an order minimally 10 days prior to delivery means I have to know just what I need to buy well before I need it. That said, their products are not "all that" to entice me to pay their premium prices for items I can easily purchase at our local grocery store as soon as I know I need them. Then there's the delivery. I admit I don't order often - but EVERY time I've placed an order with a delivery date and time window - the delivery has not been made during either that window, and once didn't even hit the day. I've asked for a call prior to delivery - no call. Shall we talk about their Rewards system? Well - IF you don't use accumulated awards (which amounts to pennies on a purchase) within a limited time - the rewards disappear. Schwan's can't even manage to e-track/maintain those! I am done-done with Schwan's.

I have been trying for a month to get one particular order delivered. I have been rescheduled 3 times and then received a notice that everything in the order was out of stock. It isn't worth the hassle of contacting customer service because they will try to reschedule a 4th attempt. Don't bother with this company

After receiving an email today re: change of hours for home delivery in the Columbus Ohio area, I attempted to reply with the following, but was then informed they no longer read customer email. Here is my response.
Just so we're clear…. Even when we schedule a 4:00 delivery, it is Always delivered before noon… and since we weren't home at that time, OR expecting a delivery, $90. Worth of food was left on our front porch in the heat - in a Regular Plastic Bag. Needless to say, we had thawed food and 4 cartons of melted ice cream on our porch when we got home!

Do not presume to clarify anything for me. Your online ordering, while convenient, is incomplete and all but Guarantees a delivery time.

Your service is woefully less than you lead us to believe and the product - while good - is not worth all the waste and scheduling hassle!

Signed: One long time former customer….

Seeing all the reviews I have to say that Schwan's has pretty good food. I have never been disappointed with them. If you forgot to put your order in or just didn't order anything for the week they will show up at your door asking if you would like anything. To me I think that's pretty awesome. I always end up buying something. The customer service is great and not sure why they have bad reviews. Completely satisfied. Amazing company. Especially having two kids it's convenient.

One day after posting the original review, the company has finally resolved the issue to my satisfaction! As a result, I have updated the rating from two stars to four stars; hopefully, there will be no further issues with customer service, thereby causing me to edit this again.

If you like being told your order will be delivered the next day but then it keeps getting cancelled and rescheduled weeks, months out - then this is your company. And then calling CS and being essentially called a liar when you have proof of the day your delivery was promised to you ( email and a text), then this is your company. This is not a new problem due to covid - this has been going on since before the pandemic hit. Enough. Cancelled my order - never again. I've given them way too many chances. And their prices are exorbitant for sub par frozen food.

My mother in law really likes them but they hardly ever show up even thou she usually spend well over a hundred dollars. Their service is really terrible. She will sit home all day just waiting for them on the day they are suppose to show up and they don't come. So sad.

I did not order anything ahead of time but the Schwan's driver came to my house anyway so I bought a package of shrimp & broccoli alfredo skillet meal which I had bought in the past and I think it is very good. What I do not like and don't understand is why I'm charged $3.99 delivery fee! I didn't tell the driver to come to my house and the product was already on his truck so he didn't go out of his way to deliver it to me. I don't think I'll order anything from Schwan's again.

Not liking no more delivery every 2 weeks with the guy we like for over 10 years, that just found out he's no longer working for them! One day notice. Now we have to order on line and use a card, I dont use a card I write a check. I know old school but no liking people losing there jobs when the people in our area like the same people and schedule. They need to ask the people that buy off of them before getting rid of people and change. We work and he always delivers nad puts it where its to be. We will not have that anymore! Not sure if I will really order to much anymore, this is so disappointing on a company that has been around for so many years and letting it go to hell just like everyone else since 2020! People need to just keep it going and not changing everyone's lives! OHIO

There are many one star reviews for this company and I think some might have just gotten them on their bad days where they're either really busy or just simply don't have the items in stock right then. I've recently ordered from them twice and so far they're doing a great job. Food was good, came on time and service was excellent; very friendly driver and wore his PPE while handling our food. I suggest giving this company some grace; they're only human and doing the best they can especially during this COVID-19 pandemic. So if you're looking for something new and wanna try this out, I say do it! Will keep this company in mind whenever I need groceries delivered. Keep it up guys! :)

I placed an order and had it 2 days later, one item out of stock ok i am cool with that the other item was forgotten by the driver. Called customer service no help it will be on your next delivery. It is a call center have no answers no numbers called schwan's corporate after looking up number. Schwans home delivery is its own private company call their number 2 rings hangs up. Schwans wants your money but doesn't want to deliver customer service this was my first time ordering in along time not happy. May have to take to social media to get a response only way ti wake them up.

For years I have been a loyal Schwanns customer as has my mother. The only chicken we would buy were Schwanns pre packaged, already trimmed healthy chicken breasts which accounted for probably at least 50 percent of my family's diet. Since they have been discontinued (WHY?), the "replacement breasts" are large, extremely fatty pieces of meat that are just poor quality all around. I would greatly appreciate if you would bring the old breasts back-otherwise you have definitely lost me and several others as customers.

Our house was spending approx $700-1000 Dollars a month with this company, every month. We had a $40.00 dollar disagreement over a coupon, they would not budge on this coupon on a very large order. I said if they didn't honor it, we would find another service, the Support Rep said that's ok and we no longer use them. Imagine our loyal driver's surprise when they lost a customer paying 8-12K/Year every year over $40.00. So not only did they treat us poorly, they allowed a driver to lose significant steady revenue. I feel bad for the driver, she is a nice lady.