Schwan's

Ive always heard Schwans was good food and decided to try it after my aunt highly recommended them to me. I placed my first order of beef and brocoli, pork egg rolls and shrimp spring rolls along with an apple pie. It was all amazingly good. Shipping was very fast as I ordered at 2 am on a friday and was told i would get my order on monday and I received it about 12:00 friday, just 10 hours after I ordered. I ate the same food for both lunch and later that evening for dinner. A few hours later as I was getting ready for bed I started feeling really nauseaus and within 20 minutes I was violently throwing up. This went on all night long. The next day came the diaria. It is now sunday night and I am just now starting to feel better. I have no idea if the Schwans caused this but I can never eat it again as this illness will always be connected to Schwans in my mind. Its too bad because I thought it tasted really good... I gave them 4 stars because im just not sure if they caused my illness but it sure was a coincidence.

I have been a customer of Schwan's for over ten years, and I was always satisfied and often delighted, but not any more. Since they began "transitioning to Yelloh", the quality of the food has steadily declined. In my last order, which really will be my last order, the food was terribly disappointing. The beer battered cod had almost no cod in it, and the batter had the flavor and texture of wet cardboard. The Philly style beef was like wet cardboard, too, and it made me so sick that I vomited. The sesame chicken was so sweet that I couldn't eat it, and I like sweet foods. The chicken broccoli and mushrooms with rice was mostly rice, with only two fragments of mushroom and a few tiny bits of broccoli. There was enough chicken, about 6 bites, but it should have had less rice and more mushrooms and broccoli. I have tried to call their customer service, but they play that recorded message that they have too many calls and I will have to wait on hold for an hour. I couldn't find any way to chat, text or email them. I am done with them.

On march 6 i ordered a few meals and ice cream for my disabled mother in florida after a few days on the 8th of march when it was supposed to be delivered no delivery around the 22 her birthday they canceled the order with no reason several attemps made to have it redilvered same thing happened 3 times they canceled order on me and all they would say is i dont know why this happened but we can reorder it and give you $10 off your next order NO THANK YOU i will never recomend or purchase anything from this company again very pour business habits. Dean and Carrie Leonard

IF you can get them to your door, they hardly have Any inventory Even if you pre-order it.
The truck hardly Ever show up every 2 weeks like they're supposed to.
However, The LAST GIANT ISSUE
Was I wanted to surprise my sister with ice cream and frozen dog treats for her dog.
But instead of delivering it on the regular Schwan's delivery truck, they charge you a Hefty Delivery Fee and send it UPS instead.
Well, it wasn't delivered on time.
In fact, I kept tracking the $48. Package and it was going to be Delayed 2 Days! 2 Days Later, NO Delivery! So Again I Had To Track The Delivery I Already Paid For.
Just To Find Out It Would Be Another Dang Day! IT'S ALL "ICE CREAM PRODUCTS!
SO AN ANGRY ME, Called Schwan's And Gave Them A Piece of My Mind... They Had The AUDACITY TO Offer Me Another Opportunity To Redeliver Another A New One. Since It Would Be Bad Whenever It Arrived. WOW! Ya Think?
I Demanded My $48. Back On My Card. Of Course The Guy Told Me It Would Take About 10 Days To Show Up On My Card. I Found That Amazing Since It Didn't Take Them, 10 Days To Get It OFF My Card!
WHY, WOULD They EVEN Send It UPS, When They Have Schwan's Delivery In That Area? HOW DUMB!
By the way. It did Finally get there eventually and It Was A Hot MESS! ALL Melted & Some Open!

Ordered over $90 worth of food from Schwan back in March and since the Covid19 they required you to prepay before delivery! Since my husband and I are both high risk and I am teleworking and my husband was furloughed we decided to order from Schwan's in order to avoid being exposed! When my prepared order arrived my driver informed me the Beer battered cod ($16.99) was not on the truck and said it would be on the next order! After the next delivery date passed I contacted schwans by phone and email that my item didn't get delivered! I was informed it would arrive on the next delivery date(by this time a month had passed) still no delivery so called again and was told it would be expedited... still no delivery so contacted them again and said I wanted a refund and would be contacted in 1-2 days by someone! Over a week went by and still no contact so called again and asked for supervisor! Was very disappointed in the whole customer service as they kept telling me the same things and that was after sitting on hold for sometimes over an hour just to get through. Finally got a refund yesterday back to my card and it was only for $13.48 when I paid $16.98+tax! Never again will I order from Schwans and especially prepay! At a time when people are struggling this company simply doesn't care and will take your money! It took me over 6 weeks to get a refund and it wasn't for the full amount I paid once I did get it! Schwans lost me as a customer!

When I was a kid, we loved Schwans. You picked out what you wanted and the delivery person went out to the truck and you were done. Back then it was delicious. So I get a coupon and I think about past positive experiences and I bite. I place my order on December 19th, thinking it would be nice to have specialty items for the holiday season. When I get to the end of the ordering process, I learn the delivery will be Dec 28th. OK, won't be here for Christmas but still before New Years. They said the delivery will be between between 2 pm and 5 pm so we wait, we put a freezer duffel outside our apartment door, in case we don't hear a knock at the door. At 6:15 pm, I call the 800 number - customer service guy starts counting how many orders are before ours: 1, 2, 3, 4, 5, 5, 6, 7, 8, 9, 10 and then stops counting out loud as he realizes this ins't sounding good. To make a long story short, our food never came. So, when they open on the 29th, I call again to find out when our order will be delivered. The customer service lady informs me that the driver noted that we weren't home. Total lie. We were checking the hallway outside our apartment every 10-20 minutes after my first call to customer service. She says my next delivery date is January 8th! That is 3 weeks after I placed the order! I cancelled the order and my account and will never bother ordering from Schwans again. Will never recommend them. What used to be is no more. I don't even know if the quality is what it used to be.

We really enjoy Schwan's food - especially the ancient grain encrusted cod and the pre-cooked, pre-scored crab legs. But we simply cannot rely on Schwan's delivering what we order, or delivering when they say they will.

For example, I had an order to be delivered today, between 3 and 6 pm. I checked my account in the morning and leaned that the company was out of the crab legs I had ordered - which I had been warned was possible at the time of the order. But when my driver showed up - at 6:30 pm - the crab legs were delivered. However, the chicken I had ordered was missing, and the driver informed me Schwan's was out of it. How can it be that, even after my order was filled, Schwan's couldn't tell me what was in it? I had been counting on serving that chicken the following night, and would have ordered from another source had I known of the problem.

The three-hour delivery windows are a joke - neither you nor the company have any clue when the driver will arrive. But if you make friends with your driver, he or she might give you a cell phone number, and inform you by text each time when to expect your delivery. What a joy.

If the driver is a "no show", the company will replace your order - in TWO WEEKS. No one apologizes for anything, or offers any recompense for your trouble. Customer service simply has no information and no authority to offer real solutions.

If only customer service had a way to track the drivers or know their expected route. That would be so helpful. And surely the company should tell customers what items are missing from their orders when the orders is packed, not when it is delivered.

I see from others' comments that these complaints are common and the company apparently has made no significant efforts to address them. What a shame.

Ordering was quick and easy. Scheduled a delivery drop off. Products taste amazing. Will order again soon!

To be honest I'm not going to slam on the food from this company itself, although it's pretty overpriced. It seems like this place is going slowly downhill though. They used to just charge for the food. Then they added a delivery food unless you put in a large order. Then they started losing some of the deals. There used to be a variety - some picked for you, some site-wide, some daily deals, there was a fairly large number to choose from, many tailored just for you. Now it seems to be a lot fewer, a very small discount, and often for the same things that just aren't interesting.

Now it's even gotten more annoying, to the point where I'm wondering if I want to continue to order from them. There are a few things that I do like from them, some of them quite a bit, and will treat myself to even though they're overpriced. However I usually order less frequently than the usual two-week period (maybe once every month and a half or so, which also lets me save up multiple things to get at once to save on the delivery fee).

This wasn't too bad since you can at least sign up for a "we're stopping by tomorrow" text reminder which would remind me to either order through their website or use the handy "skip this date" thing on the website. Now however they're switched to a "Smart experience" thing where you can't even do this. It's supposedly that they stop by "when you want something" but... as far as I can tell nothing has changed. They still stop by every two weeks, and now you don't have the option to just tell them "no, skip this date" which means that I'll have to get interrupted in my workday for absolutely nothing and just get further annoyed.

So just know what you're getting into with this - the food isn't amazing but it's not bad overall (some things I hate, a few things I actually love), and it's convenient to have it delivered. But (to me anyhow) it's overpriced, and just know that you're signing up to have them constantly want you to buy.

Edited to add: I had forgotten to mention - there is also no email option to try that route to just see if I can let them know to stop by (not that I'd bet it would work), and their automated chat program is both unhelpful and annoying, with loud popping sounds every time it "types" at you.

I will add though that my driver that usually delivers here at least is a nice guy, and will do his best to help me out.

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