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GB
1 review
12 helpful votes
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Total Rip Off Products
January 22, 2019

At almost £7 for a bar of wax it's a complete joke. The scent doesn't last long and I've had certain scents that I can't smell at all! Asda do wax bars for £2 that are excellent. So I can buy almost 4 of those for the cost of one Scentsy bar! The warmer lamp was also a total rip off at £70! SEVENTY QUID! It's worth in reality no more than £15. Won't ever buy anything from this rip off company again. Makes no business sense to sell below par goods at rip off prices... if the wax was £2 to £3 a bar then I might consider it... at £7 a bar you can jog on!

Date of experience: January 22, 2019
Canada
1 review
9 helpful votes
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I bought some items from scentsy and after using the essential oils was starting to get a migraine, after awhile the scent was ok again then my dog got sick off it so when i contacted legal their response was we can't give you an ingredients list due to confidentiality um yeah you can as its illegal to sell a product without that list. NEVER buying from this scam company again.

Date of experience: August 30, 2021
Michigan
6 reviews
37 helpful votes
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I bought one of these $45 warmers from an old coworker, as I've never owned one, and they look so pretty in a room. The first day or so the lavender scent enveloped my office nicely. Then after that, no fragrance. I assumed my nose had gotten used to it. Then I changed jobs and unpacked the warmer and plugged it back in. Nothing. The wax took nearly an hour to melt. And no scent. And the leftover cubes in the packet were all greasy and had 'bubbled'. Very poor quality. Older wax cubes I have (from yankee candle) did not bubble or erode like this during storage. This is a way overpriced cheap product for the money I spent.

Date of experience: May 1, 2020
California
1 review
2 helpful votes
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Wow
August 25, 2019

I bought mine in Texas at a party they were hosting. Pricey but I've had it for over 5 years only had to replace light bulb once. I bought 4 huge of the plastic boxes and I can't believe it still smell delicious. I Love it. Best product ever. Will definitely keep buying more once I ran out.

Date of experience: August 23, 2019
Texas
33 reviews
126 helpful votes
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Not worth the money
August 29, 2018

To be 100% honest. I never willingly went out of my way to go on this site and purchase any of their products. I only ever used them when my friends threw parties and I felt obligated to buy something from them.

I think that their products are nice looking and smell delicious but I can get the same things for way less money, almost anywhere else. Walmart, for instance, strong smelling waxes and nice looking warmers for half the price AND the wax does last longer. I just don't think that the money is worth it to buy Scentsy.

Date of experience: August 29, 2018
South Carolina
1 review
13 helpful votes
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I had a party and 3 of my customers were not satisfied with a room spray. It simply didn't spray right and they told my Scentsy Consultant that we must not be simply be spraying it correct? Really!? How many ways can you spray it. They will not switch the product out and have simply ignored all 3 emails from me. Will never buy from them again!

Date of experience: May 21, 2020
California
1 review
5 helpful votes
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Decline in quality
November 8, 2020

Scentcy no longer fills a room consistently let alone several, lasts at the most 8 hours, and many scents now have a similar underlying note to them. The Bath and Body candle I am burning has filled the whole 1600 sq foot house, much like scentcy used to.

Date of experience: November 8, 2020
Georgia
1 review
0 helpful votes
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LOVE!
July 27, 2022

I love Scentsy products. I have floral allergies so I was very pleased to find a nice selection that I could use. I LOVE the bath soak, the cleaners (Johnny Appleseed is my favorite) and the warmers. I had an issue with 1 order and it was quickly resolved. Will be a customer for a long time!

Date of experience: July 26, 2022
Canada
1 review
4 helpful votes
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Diffuser
August 22, 2020

I bought the diffuser that lights up, and mist setting. Overall it's great, I found it a little pricey, but there's a life time warranty. They recommend using their oils in the diffuser, of course they would. My rep told me that I can use my own oils in it, and it still has a lifetime warranty. So that's good. What I didn't like about it is the size of it, the lid is round and all you have to do is lift up off the base. But I have small hands, and can't get a good grasp on it, to remove the lid. I suggest making the circumference of the lid smaller. Other then that I like it.

Date of experience: August 21, 2020
Massachusetts
2 reviews
2 helpful votes
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Was a first time purchase and lesson learned to not buy from this company again. Received a plug in warmer that didn't work and the wonderful customer service, which was really lack there of, expected me to jump through hoops to resolve their issue. Scentsy is not worth it and I'm left with a defective product.

Date of experience: March 15, 2022
North Carolina
1 review
6 helpful votes
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Scentsy
June 17, 2020

They are a pyramid scheme and full of crap! They never give u ur money back or ship things! Stay away from this dreadful mob of freaks!
https://getbetterwellness.com/exposing-the-truth-about-scentsy-wax-melts-and-candles/

Date of experience: June 17, 2020
North Carolina
1 review
7 helpful votes
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Waited on an order for almost 2 1/2 months because your representative lied to me the entire time. Then she ordered stuffed i didn't want and ended up being allergic too. A waste of money and product so she could run off with the money for months. I will never buy again and will be filing charges on both the representative and Scentsy! I will stick with Yankee Candle at least they never tried to kill me or run off with my money. The products at Scentsy are too expensive and not worth what you receive. Plus the wax melts don't last more than a few hours. Yankee Candle will last 3-5 days.

Date of experience: September 4, 2020
Texas
2 reviews
2 helpful votes
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I signed up thinking it was going to be fun. Its not It's 100.00 and then a kit it's -another 45.00 to have an account each month if you sell you get a commission but you can't use that money everywhere they track what you buy and the security is super tight. I went to my local grocery store in my town they said it was denied imagine hearing that after you sold 400.00 and your commission is nice but you can't use it no funds shocking. They have no customer service each employee is rude you have to call each time to take the security off my card. They monitor what you buy. I'm 40 years old I don't need a babysitter. Scentsy is a Joke no discounts the people that work there are rude and there is no help or training. Don't waste your money you do give get a free gift an air purifier but I had to trade mine in it didn't work it broke three times leaked everywhere the changing of the colors didn't work and it melted, the items break and not high quality horrible gifts that break down. The whole experience has been a joke …

Date of experience: September 29, 2023
Australia
1 review
5 helpful votes
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Don't waste your money!
October 17, 2018

A colleague has been bringing the Scentsy melts to work and it is the most disgusting stink ever. It is sickeningly sweet and I am wondering if the creator was hoping to replicate the cloying sweetness of an opium den. Yuck and yuck. I can understand a young girl liking the vomit worthy sweet overload but not for a grown woman. Utter garbage. Invest in good quality essential oils and beeswax and make your own.

Date of experience: October 17, 2018
Mississippi
1 review
7 helpful votes
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Garbage company
March 27, 2018

Can't speak to any of their products quality but can say trying to get my stolen money from them is impossible. I'd never even heard of the company before it showed up on my bank statement. So I called them to see what it was about and all they tell me is they won't give me my money back. Glad this happened tho so I know not to ever buy from them.

Date of experience: March 27, 2018
Utah
1 review
1 helpful vote
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Horrible customer service
November 30, 2020

I ordered a bunch of scents I accidentally ordered 4 scents in the wrong form, scentsy pods. I wanted the bars. I emailed customer service twice about exchanging these items. I had no response. I finally called today. I have been on the phone for more than an hour. I waited on hold for 37 minutes before someone answered. The customer service rep told me that the only thing he can do is exchange the incorrect item that I have for another of the same item in a different scent. He was of absolutely no help and kept repeating things that had no connection to my issue. He transferred me to a supervisor and I waited on hold for more than 20 minutes. The phone was taken off hold and I could hear someone 2 different times. They were clearly avoiding helping me. What a ridiculous company.

Date of experience: November 30, 2020
California
1 review
8 helpful votes
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I am not happy!
March 17, 2019

I just had my second warmer completely quit after less than two years! The first one that failed had loose wiring so I assumed it was just defective, but to have it happen again... NOT good! I have purchased others and given them for gifts and I certainly hope none of those gift recipients have experienced the same problems. To have a $40 warmer last less than two years is ridiculous!

Date of experience: March 17, 2019
Colorado
1 review
10 helpful votes
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If you think you're buying from a good company, think again. This company is HORRIBLE. Anne and her husband Chris used to (or maybe even still do) run a daycare that was just an excuse to get five-year-olds to scrub their floors on their hands and knees with scalding hot water, pick up after their dog, and pick up rotten apples from their backyard, etc. Complete child labor and child abuse. Had children making and packaging their wax melts for them, no supervision AT ALL. Owners are horrible, bigoted people and I honestly don't know how this business is still up and running.

Date of experience: June 8, 2022
California
2 reviews
16 helpful votes
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They stole my money too!
October 28, 2020

Someone charged my credit card for over $500 worth of product and no one wants to talk to me to file a claim. I literally waited over 45 min to be told they cannot do anything about it. I hate to be taken by idiots!

Date of experience: October 28, 2020
GB
1 review
1 helpful vote
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Discusting
April 27, 2021

Paid 12 pound for my order then they say iv gotta pay 60 pound as what I have paid is only a deposit but they gave me a email saying my order will be sent out in 10 working days so what is it as the email dont state a deposit scammers

Date of experience: April 27, 2021

Overview

Scentsy has a rating of 1.5 stars from 97 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentsy most frequently mention customer service and wax bars. Scentsy ranks 803rd among Home Decor sites.

service
37
value
39
shipping
34
returns
30
quality
38