Scentbird Reviews Summary
Scentbird has a rating of 2.1 stars from 987 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 27th among Subscription Shopping sites.
Someone I met at my wedding a few months back thought it would be nice to get me a 3 month subscription to scentbird. A service that offers members the opportunity to try new colognes by either picking one or accepting the companies selection. Sounds good however in my case I travel a lot for work so I was bombarded with emails asking me to activate my membership. What they dont clarify is activating the membership and starts the clock ticking till your first selection ships. So now the next thing I know Im getting tracking information for my first selection. Didnt pick it but they sent one- strike one. Contacted scentbird, asked if they could freeze my membership because Im traveling for the next 3 months (Im writing this review from my hotel room in China) and got NO RESPONSE. I took the time to go into the post office and have them return any mail for me to the sender so I dont have pkg left outside my home to let people know house is empty. This business for me is a complete waste and customer service is non-existent so I say for all of women who think this would be a good present for a man in life it absolutely isnt and dont bother. The only thing worse then Scentbird is the Art of Shaving- Avoid Both!
From the business
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeff! Thanks for leaving feedback! As a growing company, please know, we take all of your notes into consideration and are actively working to improve our processes. We hope since leaving this review, we were able to rectify this situation for you. But if not, please email us at socialsupport@scentbird.com. We’d love a chance to make this better for you!