Let me start by saying they claim it is about the customer and not them. Pls read my experience and decide who this was about. Placed an order on 8/1/17 for custom postage stamps. Estimated delivery was 8/9-8/11. My fiancé and I opted to delay sending out our invitations to get these stamps. Didn't get any update so contacted zazzle on 8/9. Their system said it was a 45 min. Wait for customer service, it actually took an hour. Customer service rep proceeds to tell me they relocated their printing plant to another state. I asked if they anticipated a delay in fulfilling orders, there was no response. I asked if they thought customers should have been notified of this and given the opportunity to cancel and make other arrangements- again no response. Agent asked what she could do and I said Friday was the outside delivery date so if you can print the order on Thursday and ship overnight then I'll be happy to keep the order. She sent me a nice email confirming that and said I would be notified at the end of the day as to the status. Needless to say never got an update and when I called on Fri. To check status I was told 15 minute wait time which was 45 mins. I told him the situation and he said don't know why she sent you the email, we don't have the capability to print in a single day. And he had no idea when my order could ship. Zazzle Made us lose out on the stamps, on the ability to order them from someplace else, waiting on hold for hours, and giving conflicting information. All these things show me zazzle is about zazzle and NOT the customer in any aspect of their order and customer service process
Hi Jeff! Thanks for leaving feedback! As a growing company, please know, we take all of your notes into consideration and are actively working to improve our processes. We hope since leaving this review, we were able to rectify this situation for you. But if not, please email us at socialsupport@scentbird.com. We’d love a chance to make this better for you!