ScentbirdReviews 988

Scentbird and it's founder may be getting rave reviews from the entrepreneurial world but their flame has gone out. Ever since a so-called relocation to a bigger warehouse their subscription service has been behind over 2 months. Ad- hoc orders or one shot orders fall into the same delivery rotation as the subscription service which is rediculous. On top of that there is no Customer Service number to call. What a unique idea not to have to listen to the millions of complaining customers, yet their billing department works perfectly. Your money is taken from your source in seconds. I love that business model, incoming revenue with no output of goods. How come I was never taught about this in macroeconomics. The only communication is thru email in which you get a bot email reply and that's about it. The other way to communicate with them is thru Facebook! Why would I want to inquire about a personal purchase in front of 20 million FB users. How are they getting away with this. I am presently waiting on a one time order made on 11/01/18, since I canceled my subscription and thought the one time order would be shipped out earlier. It is now 12/13/18 and I have not received any replies to the mass amounts of emails I have sent them and have reported them to the BBB where I see hundreds of others have as well. Hey Scentbird, a little 5 sentence blurb on your website regarding delays does not count as customer service.

3/7 months were over a month late. When I contacted their customer service, (no phone number) they didn't respond to over 10 messages I sent. I ordered a full sized bottle. It came a MONTH AND A HALF AFTER I ORDERED IT. Oh, and by the way, during that month, the site didn't allow me to cancel the order, I couldn't contact customer service, so I just waited, had it delivered, and then tried to return it. THEY WOULD ONLY GIVE SITE CREDIT. Are you f***ing kidding me? Most frustrating experience I've had with any service or product. DO NOT USE

The concept of the website is awesome to bad they cant get it right. If they don't have the perfume in your queue they just don't send you anything that month instead of going to the next scent in your queue or sending you an email, so you can go months without getting anything or they send you there fragrance of the month what they choose when they choose. The last fragrance I received was not put together correct and when I opened it and went to put it in the bottle the top came off and spilled on my rug. They have yet to respond to my emails. Cancelled that subscription.

The worst customer service I've ever seen. I started a subscription on November, and chose my first fragrance, they end up charging me and never sent out the product. When I try to contact the customer service, I always get that same useless response from that computer generated response asking for email and address, then never reply back. Please don't ever spend your money on scentbird, you're just basically throwing your money into the trash.

Now their email inbox is full because they refuse to provide any customer service.

I signed up via Sweatcoin which never asked for an email address or password creation. But my email address is associated with my Sweatcoin and should have been on record. I have never been able to sign into my account since I chose fragrances. I received the November fragrance but when I try to sign in, it just creates a new account.

DO NOT SIGN UP FOR SCENTBIRD. THEY CANNOT KEEP UP WITH THE DEMAND, or worse, THEY DO NOT CARE THAT THEY ARE SCAMMING PEOPLE.

I have emailed this company several times and this company refuses to respond to my emails. They do not care for their customers and just like every single other review here I began my subscription in June I received Junes but not July I emailed them and they said they were moving which is why things were delayed I ended up getting July and August in late August then I received September's perfume and have yet to receive another perfume. The website states it has been shipped but then I track with UPS it just states the label has been printing so nothing has been shipped. This company lies to their paying and loyal costumers who just want what they paid for.

STAY AWAY AND TRY OUT PURSE PERFUMES FROM ULTA AND SEPHORA INSTEAD.

I love the concept of Scentbird, but the execution is HORRIBLE. Like everyone else, I've experienced delayed shipments, incorrect tracking info and poor customer service. I received a 6-month subscription as a gift in August 2018. To date, I've only had 1 shipment arrive in the correct month. Everything else has been a month behind. The tracking information means nothing, since they just create the label and don't actually process the shipment until weeks later. Why even bother creating the label?

The latest upset is regarding the Pearly White Case, which was supposed to arrive with the very first shipment. Well, that never happened and I've gotten 3 shipments so far. I emailed customer service to ask when I would receive that and was told that it would be shipped "shortly". Weeks later, my package arrived. No Pearly White Case, just an empty velvet bag and empty cardboard tube. WOW. Seriously, they paid money to ship me an empty container, pictured below.

This company is not worth the money. It would be more cost effective to just head to your nearest Sephora or department store and ask for samples and buy what you like.

I have been a member since June 2018. I recieved the first product with no problems But did not get anything in July. I contacted customer service and was told they are changing shipping facilities and orders were backed up and I will receive Julys order in August and to expect to receive both orders. I finally got the order for July and August as they said, but I haven't received anything since then all the while my account is being charged the $14.95. When I didn't receive the order for September I contacted them and got an email from them with a $10 store credit. I check the website and says order for September and October was shipped but no other info available and to check back later for tracking. In October I asked to have my subscription canceled due to not receiving the product and since this is the second time this has happened. My subscription has not yet been canceled! I am still being charged and not getting anything from them. This company is horrible and is a SCAM. I will be contacting the BBB or who ever else I have to. They are stealing people's money and this has to be stopped. Do not sign up with them unless you like giving away your money because you will not get what you pay for.

I have experienced NOTHING but frustration with Scentbird since I joined in july. Pre-paid for several months of a subscription. Continually have to email then looking for my scents. They "claim" changed shipping in June and are experiencing some issues because of the. We are now in October any bugs stemming from a change in june should be resolved by now... or at least any well run business would have done so by now. There is no phone # for this company. So you must email them. If and I mean IF they respond to you... you will get some standard email template. I receive many subscription boxes, Scentbird by FAR is the WORST to deal with.