Great to have a fragrance menu in a world of all fragrance. Easier to find the best scents where there is way too many scents to test in the world.
I look forward for all my deliveries, things myself excited in anticipation for the next and the next!
Highly recommended! The experience and customer service is amazing and the fragrances are the best you can buy.
We are so grateful for your kind words, Jessica! Thanks for sharing your review with us and the community. ❤️
I love it they got so many amazing fragrance I love it every time I get a new fragrance just on how great they smell.
Hi Liz, it's so great to see you're enjoying your subscription with us! We're really excited to have you in our community!
My husband loves it perfect match,,, I highly recommend it and would like more of it, I need it added to my que
Thank you for your love and support, Dionne! We're so grateful for customers like you! ❤️
I have enjoyed the fragrances I have selected I feel Phenomenal Brilliantly stylish Luxurious when I wear any one of the fragrances from my collection.
Thank you, Tonya ❤️ We're delighted to hear you're enjoying your Scentbird experience! And we'll keep working hard to excite you each and every month:)
Do not use. I repeat do not use! They will continue to bill you after you've emailed requesting to cancel the contract.
Hi Ebony, we're saddened to hear about your experience 😔! Rest assured that we never bill those accounts that have successfully been canceled. If for some reason you are unable to cancel your subscription, you can always email our Customer Experience Team at support@scentbird.com 💌 or send us a DM in our social media channels, and one of our team will be happy to assist you within 24 hours 💕
They are a scam. They said you the product the first time and never said it back. I emailed them and they never responded.
Hi Felonie! Thank you for sharing and we truly apologize that your experience with us was less than stellar! Feel free to email us socialsupport@scentbird.com-- we’re happy to chat!
Bottle are always broken and wont spray, wont refund and wont cancel my subscription. Terrible customer service
Hi Angela, I’m sorry about the leaked fragrance and I understand how frustrating this is! Rest assured our Quality Assurance team is doing their best to investigate and to preventive measures to avoid fragrance vials from leaking during the shipment process. We also make sure that we provide replacements for leaked vials and we honor cancellation requests for customers who were having a hard time. We hope that your issue has been resolved but if not, no worries! You can email us at socialsupport@scentbird.com and our team will be with you shortly.
My order arrived broken. I emailed them for a replacement but I never recieved a reply. I never got refunded or a replacement.
Hi Kristen, I am so sorry to hear that your fragrance arrived broken. Rest assured that our quality assurance team is doing their best to make sure our packaging provides appropriate protection. On behalf of the team, I would also like to apologize for the fact that you have not received a replacement yet. I would like to make things right for you by arranging for a replacement vial to be shipped out for you. Kristen, please email us at socialsupport@scentbird.com so that we can ship your replacement package out today.
Scentbird is a company with great value and prices. Their service is great and the packaging is outstanding
Thank you for your 5-star review, Artie! We're really pleased to hear that you're enjoying our service! ❤️
The colognes are awesome but it takes nearly three weeks to get my product. I never received my last shipment as it said it was undeliverable.
Hi Eric, thank you for your honest feedback. We're pleased to hear that you're enjoying your Scentbird fragrances! Rest assured that our team is working hard to improve our shipping times. We really appreciate you being a customer and we promise to keep bettering our service! ❤️ Meanwhile, we're very glad to assist you in locating your undelivered package. So, could you please email us at socialsupport@scentbird.com and one of the team will be with you shortly. Thank you!
Didn't like the scent, overpriced, requested cancellation six weeks ago and they're still billing me!
Hi Angela, we apologize for any inconvenience our cancellation process may have caused 🙌! It's not intended to be tedious or difficult. We ask subscribers why they wish to cancel simply to understand if there's anything we can improve. You can easily cancel your subscription through our mobile apps. Alternatively, you can DM us on social media or email us at support@scentbird.com, and we'll be happy to assist and cancel your subscription for you 💌
I have Loved all my fragrances so far the smells are quality scents... Scent Bird does not disappoint.
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! ❤️
This scent bird experience has allowed me to take advantage of the best colognes financially at a affordable rate
Hi Kainta, I'm delighted to hear that you're enjoying your experience! Thank you for sharing your feedback! ❤️ We appreciate you!
Genius idea. Brilliant execution. CustService: A+++! Shipping: normal and efficient. Truly amazing co!
Thank you so much for taking the time to leave us this amazing review, Danielle! We're so pleased to hear that you're enjoying your subscription!
Love this site. Get to try variety of perfumes at a super reasonable price. Great mini gifts for friends and family.
I like the choices and shipment options, however it took 2 weeks from my billing date paid until delivery
Hi Robert, thank you for sharing your feedback. We're pleased to hear that overall you're enjoying your experience! Rest assured that our team is working hard to improve our shipping times. We really appreciate you being a customer and we promise to keep bettering our service! ❤️
Very nice. Scent matches the original and is only $16 a month. They do not make it easy to cancel...
Hi Lester, we appreciate your feedback! Kindly note that the cancelation link is always available under the Manage Subscription tab of your account. And in case if you need any assistance with cancelation or any other issues, let us know by emailing socialsupport@scentbird.com. We're always happy to help ❤️. Thank you!
This company has the most named brand fragrances at a reasonable price. Add an extra scent or two every month for even more savings.
Thank you so much for sharing your positive experience with us, Tina! We're so happy to hear that you're enjoying your subscription :) If you would like our assistance now or in the future, please email us at socialsupport@scentbird.com and our team will respond to you shortly.
Overview
Scentbird has a rating of 2.9 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 19th among Subscription Shopping sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We really appreciate you taking the time to share your rating with us, Suzanne. ❤️ Thank you for your loyal support!