Quick efficient service! Really good affordable deals! Great smelling perfumes... Highly recommended
Great services and products. Very satisfied with my product. Delivery is sometimes later than expected.
Hi Justin, thank you for your review! We're pleased to hear that you're enjoying our service! :) We apologize if you were ever affected by shipping delays. Rest assured that we're working around the clock to make sure we deliver all orders on time. We will definitely share this with the store team to let them know how we are doing.
This business has been great with getting back to emails and just being very accommodating. I have told everyone about Scentbird
Hi Joshlynn, thank you so much for your 5-star review and for spreading the word about us! We will share this with the team to let them know to keep up the amazing work. :)
Didn't like the scent, overpriced, requested cancellation six weeks ago and they're still billing me!
Hi Angela, we apologize for any inconvenience our cancellation process may have caused 🙌! It's not intended to be tedious or difficult. We ask subscribers why they wish to cancel simply to understand if there's anything we can improve. You can easily cancel your subscription through our mobile apps. Alternatively, you can DM us on social media or email us at support@scentbird.com, and we'll be happy to assist and cancel your subscription for you 💌
I do not usually write reviews but the title says it all. Tried to email them, got an automated response.
Hi Emile, so sorry to hear about the negative impression of our service that you have. Could you please elaborate more on the situation? Rest assured that our Customer Experience Team is always available to help & we promise to resolve any issues within 24 hours. You can always email our team at support@scentbird.com or send us a PM on Facebook or any other social media platform. One of our team will be happy to assist you ASAP, so we will look forward to your message! Thank you!
Genius idea. Brilliant execution. CustService: A+++! Shipping: normal and efficient. Truly amazing co!
Thank you so much for taking the time to leave us this amazing review, Danielle! We're so pleased to hear that you're enjoying your subscription!
Scentbird turned me on to Room 1015 a continuous olfactory orgasm. It's the best subscription service I have ever used
YAY! ❤️ We're delighted to hear you're enjoying your Scentbird experience! And we'll keep working hard to excite you each and every month, Sam!
Worst customer serve EVER! Took $177 for nothing and cannot get my money back! Do not purchase from scentbird!
Hi Tricia, we're so sorry for any inconvenience caused :( We also apologize that your experience wasn't a great one. But, we sincerely hope that your issue has been resolved but if not, no worries! You can email us at socialsupport@scentbird.com and our team will be with you shortly. Thanks for bearing with us!
Absolutely love scent bird has amazing smelling perfumes last about a month would definitely recommend
Thank you for your wonderful review, Lori ❤️ We really appreciate you!
Very pleased with what I got been a member since a few months ago and I love it there are so many Fragrances
Thank you for your 5-star review, Karina! ❤️ We’re very grateful for customers like you and hope you stick with us for years to come!
I have waited a long, LONG, L-O-N-G time for a service such as "Scentbird." So, it breaks my heart that after only seven months, I will be canceling my subscription. I looked forward to receiving (my) three "scent-birdies" every month; but, the CONSTANT "changes to (MY) queue" are MORE than I can handle. Perhaps, my selfishness wants to believe there will be enough "birdies" for ALL the queues- even if they are FIVE years long.
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*(Please note, "this" is an UPDATE made on May 10,2021):
As of today (May 10,2021), I am "upgrading" my '3 stars' to 4.5 stars due to Scentbird's willingness to satisfy the CUSTOMER's need.
While I stick by my earlier review (and cautionary tale of TRYING to keep your desired choices under a THREE-month selection), I feel it is only fair (and RIGHT) to let the public know SCENTBIRD has gone ABOVE AND BEYOND to make sure I was happy. I won't get into specifics, but I will type this:
ALL their "SCENT'ASTIC" Scentbird Fairies are just that- "SCENT'ASTICALLY" SCENT'SATIONAL!" And, I WON'T be canceling my subscription just yet. <3 Thank you, Scentbird! =^o^=
Thank you so much for your honest review, Dana! Our team is doing their best to have all amazing fragrances in-stock on our website. We truly apologize for the situation as we did not anticipate the high demand of certain fragrances and our team is doing their best to have these stocks available for everyone. Thank you so much for being understanding! If you would like our assistance now or in the future, please email us at socialsupport@scentbird.com and our team will respond to you shortly.
Finding the right perfume is hard enough. Scentbird helps take that mystery away. Perfect for ANY age group. It's like a 'try before you buy' because sometimes we buy a perfume, we THINK we will love. Then (for whatever reason) we end up NOT liking it- at all! With Scentbird, you can view what 'makes up the scent' (i. E.: 'scent notes') and decide for yourself. There is even a quiz to help you get started. *Which, you can ALWAYS update at ANY GIVEN TIME.
I was initially excited to try Scentbird to start learning more about perfume and to hopefully find some scents that I liked. Unfortunately, my Scentbird experience started out poorly and only gradually got worse. I personally found the scents to be unremarkable and disappointing, but I admit that it could be a personal thing.
From the get-go, monthly subscription items were shipped inconsistently and were often late. One of my packages also got lost, and it took about 5 days to get the situation resolved and a replacement sent. Apart from the promotional travel cases that may be included, the packaging is extremely poor. It's hard to tell if tubes are locked or unlocked, cartons are flimsy, and at one point, about 35% of one tube leaked all over my desk.
Despite not having any other scents selected and lined up, Scentbird still pushed another scent through the next month. Granted, I was willing to let this one slide because yeah, it is a subscription service and I should have known better. However, the scent did not match my profile for preferred scents and was clearly just something they were promoting/hawking at the time.
The straw that broke the camel's back was when I realised you CANNOT CANCEL YOUR SUBSCRIPTION ON THEIR SITE and you have to EMAIL their support to get it cancelled. I'm absolutely baffled by this, especially since whenever you email, you get an automated message saying that they are "backed up" in emails and will respond in around 3-5 business days. This is completely unethical and a predatory anti-consumer practice that I have NEVER seen on any other subscription service that I have joined. It speaks to the lack of faith that the CEOs have to their own product by making it difficult for people to leave so that they are forced to either go the extra mile to cancel or hopefully will stay subscribed. I absolutely do not recommend this service and emphatically discourage people from trying it out. It's just not worth it.
Hi J.T. So sorry to hear about your experience! Kindly note that since Scentbird ships in batches, recurring subscribers can expect their package to leave our fulfillment center 5 business days after billing (please add shipping time from here). In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to ten business days to be delivered in ground shipping. We're working on improving the length of time it takes to receive your order though! We appreciate your feedback and will forward it to our Management Team. Our sole intention in upgrading our physical packaging was for a better experience. But we've forwarded your comment over to our Management team, as we gather our customers' feedback in order to improve our packaging, taking into account all of the critique. With regard to our cancelation process - the only reason we ask customers to contact us for the cancelation process is to gather data about what in their experience caused them to want to cancel their subscription. And if there is anything we could've done better. Feel free to message us at support@scentbird.com if you have any other feedback you want to share with us. We'll be looking forward to it!
I have loved trying all the fragrances! I've mostly liked all of them. Get alot of compliments which is nice.
Happy to hear you're enjoying most of the fragrances you received from Scentbird, Becky ❤️ Happy to continue providing you with lots of other amazing scents in the future!
I love having OPTIONS, this is the perfect way to test a product before purchasing a full bottle. You won't regret Scentbird trust me!
We are so grateful for your kind words, Giselle. ❤️ Thanks for sharing your review with us and the community.
The best so far out of the 4 you guys sent I also liked the Gucci but I gave it to my son didn't care for burberry
Thank you so much for your 5-star review, Cassandra! We really appreciate you ❤️
The perfumes come in beautiful viles and cases. There's so much to choose from its hard to choose! Plus I love all the options.
Your comment is truly appreciated, Julia! ❤️ At Scentbird, we're passionate about helping our customers discover the world of fragrances and find scents that they love. It's amazing to hear that we were able to achieve this goal for you! Thank you for taking the time to share your positive experience with us, it means a lot!
Suffice it to say that I am extremely unhappy with this service. I would have posted a review on their web page but it does not allow one to. Let me run my story by you...
I joined Scentbird in August of this year. When I first joined I did the $15 membership. That month, although there was pretty slow shipping, went well. I took into consideration that they were apparently "moving" as was advertised on their website.
Nevertheless, because of that I decided to upgrade to the $25 a month plan. This was on September 1st. Scentbird took no time at all yanking that membership upgrade money from my account. Literally, 30 seconds after my upgrade it was taken. I was fine with that, but I had an inquiry. So, I reached out to Customer Service to ask if it would be possible to get my shipment date changed to sooner. It took them 9 days to get back to me. When they did they didn't even answer my question but instead said that my shipment date was the middle of the month. No specific date. I replied to their response and asked again, "Is it possible to change the shipping date?" 5 days later I got another reply that said, "Oh we are sorry but that isn't possible. Your shipment date is the middle of the month and you should receive your perfume by the 18th or so." Needless to say I was not happy with the curt and sort of rude reply but I decided to wait it out.
Here we are on the 25th of September and my shipment has been "Processing" since the 13th. I STILL haven't gotten my shipment and they took the money out of my account damn near a month ago.
I'll just say this... Y'all ain't getting my money every again. The minute that perfume hits my doorstep I am cancelling my service, moving to another provider and telling everyone I know about my crappy experience.
Terrible customer service and terrible shipping!
Hi Yasmin! Thanks for sharing your feedback and we completely understand your frustration. Each company experiences growing pains, however this does not excuse the inconvenience you’ve experienced and for that we’re truly sorry! We’re actively working to improve in the timeliness of our shipments and also in communication. We hope you’ve received your fragrance since leaving this review and loved it’s scent. If you ever have any other concerns, please feel free to email us at socialsupport@scentbird.com!
I love that I get to try a new sample of fragrance every month for a reasonable price. They have alot of different designers to choose from.
We're really happy to hear that you're enjoying your Scentbird subscription, Donna! Thank you for your positive review! ❤️
Overview
Scentbird has a rating of 2.9 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 19th among Subscription Shopping sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rhea, we're so grateful for your 5-star review! Thanks for sharing your rating with us and the community. :)