I received viva la juicy, very nice light scent prefer for day casual wear...very light, breezey scent
I like the variety of scents. It is heart breaking that most of the popular scents cost extra. I think they all should be the same price.
Hi T, thank you for your honest feedback. I'll definitely pass it on to the responsible team. Kindly email us at socialsupport@scentbird.com if you need any assistance. Thank you!
I love them all. Every smell is different.And if I choose to change my mind I love the fact that I can switch up!
So happy to know you're loving your Scentbird experience, Veronica! Our team is all about keeping the excitement and joy coming your way each month. Thanks a ton for your support! ❤️
You have to jump through hoops to cancel your subscription! Don't do it! It is easy to upgrade, but can't cancel. They are crooks.
Hi Lesley, we're really sorry if our cancelation process has caused any inconvenience. We promise it's not meant to be a hassle. We just like to ask our subscribers why they want to cancel, so we can see if there's anything we can do to improve their experience. You can easily cancel via our mobile app. And if you need our Team's help with that, we're available via social media channels & email: support@scentbird.com. We'll be more than happy to assist you!
Who do I get in contact with to cancel my subscription? I would also like a refund. Do you guys have a contact number?
Hi Richard, we do not have a telephone number dedicated to customer support as of yet as we are still a small (and quickly growing) team. E-mail support is our main mode of support to ensure that each and every inquiry is responded to with care. Kindly email us at socialsupport@scentbird.com and one of our team will be with you within 24 hours. Thank you!
I get all the fragrances I want for such a low monthly price. Great Deal and so far all the fragrances have been awesome.
Thank you for your positive review, Paul! ❤️ We’re very grateful for customers like you and hope you stick with us for years to come!
Well sports fans, it appears that my first review of this business, scentbird, was not taken seriously; therefore, this follow-up review demonstrates that I am a woman of my word. I have been a loyal customer of scentbird for the past six months now, and I really enjoyed receiving new fragrances from them each month. These were fragrances that were offered for me to try, to add to my queue, or to purchase in full-size. Unfortunately for me, scentbird made promises to provide me with my chosen purchases, and then would make last-minute changes to my order due to a shortage of said fragrance. I informed them how upsetting this was to me, submitted my grievance in the form of my first written review on this site, and have since experienced one more recent denial of a fragrance which I was greatly looking forward to receiving. This latest disappointment was the final straw for me, and I have canceled my monthly membership from scentbird and unsubscribed from their website, as I promised to do should this irresponsible and unsatisfactory business practice continue. It's too bad, because I really enjoyed my monthly fragrances, and three out of the six months I was treated in this fashion. I am certain that if it has happened to me, it has happened to hundreds if not thousands of other disappointed customers, which is the reason for this follow-up to my first review. Now I choose to take my business elsewhere, even if it costs a little more, and hopefully to receive the fragrances that I was promised, in the time frame upon which we agreed. I hope this second review of scentbird is helpful to many frustrated customers with broken promises and broken hearts!
We appreciate your honest review and we will definitely forward your feedback to our team, Maxine! Some orders had experienced delays as we had low stock availability for some fragrances. We truly apologize for the situation as we did not anticipate the high demand of certain fragrances and our team is doing their best to have these stocks available for everyone. If you ever had an unpleasant experience with us, we hope that your issue has been resolved but if not, no worries! You can email us at socialsupport@scentbird.com and our team will be with you shortly
I love the scentbird because of the fact I get to smell and enjoy the fragranese before buying the high price fragrances in the retail stores
Thanks for the awesome review, Michell! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
The perfume is great. Its very disappointing to look forward to the perfume and wonder when you're gonna receive it
Hi Felisha, thank you for leaving us a review. It is great to hear that you're enjoying our fragrances! We'd like to help and clarify our shipping schedule. Could you kindly email us at socialsupport@scentbird.com so that a member of our team can look into your account and provide more information on when you can expect your future shipments? Thank you for bearing with us!
I love having scentbird, I change try out new scents on my body throughout the day without having to go to the store and try and or buy!
Thank you for sharing, Jennifer 🤎 We're thrilled that you picked us to be part of your fragrance discovery journey. It's all about finding what truly speaks to you and selecting the perfect scent that matches your unique style 🥰 We can't wait to see what lies ahead for you! Exciting things await! 🔥
I enjoy each fragrance i have received but one i did not because it was stolen. Other than that i love the fragrance
I've only been a member for a few months and every perfume I've received has just been amazing and fit my scent and style. I loved every one!
Hi Amanda, thank you so much for sharing your positive experience with us and the community!
I sincerely appreciate scentbird because I have been able to procure fragrances that I would otherwise have to pay an exuberant amount for
Thank you so much for your kind words, Randy. We really appreciate you taking the time out to share your experience with us ❤️
Mostly like but impossible to reach when shipment is broken. Love the idea would just like to be able to talk to someone ees when I need to.
Hi Clars, thank you for your feedback. I’m sorry to hear that you had a difficult time getting in contact with us. Please note that you can always contact us using the Help Form located on the bottom left of every page of our website or by emailing us directly at socialsupport@scentbird.com, our team responds within 24 hours. Kindly get in touch with us if you still need any assistance and a member of our team will be with you shortly. Thank you!
I like every sample you guys have sent me, i wish i could buy the retail right from you guys under the scent web page.
I'm really pleased to hear that you love our fragrances, Vidal. ❤️ I'll definitely pass your feedback to the rest of the team.
I love the variety of fragrances. I get to try lots of new perfumes without having to buy the whole bottle first.
Thank you so much for this 5-star review, Heather! We really appreciate you being a customer and helping to share the word about us.
I love getting these samples and my boyfriend loves the way I smell. Enjoy getting them month to month.
We really appreciate you taking the time out to share your experience with us, Patricia! ❤️ Thank you for your loyal support!
Love how scentbird is Affordable and has a lot to choose from also love how there's more than cologne there's also skincare
The service has been excellent all the fragrances have been awesome loved them all I've been a member for 4 months now and everything has been great
Scentbird has a really great selection. Great way to try scents without having to spend a lot of money.
Hi Daniel, thank you so much for taking the time to leave us a 5-star review! We're thrilled that you're enjoying your subscription! :)
Overview
Scentbird has a rating of 2.9 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 19th among Subscription Shopping sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This comment means the world to us, Danielle 🙌 Helping our customers explore the world of fragrances and find delicious scents is all we hear for! And it’s so great to hear that we accomplished this mission for you 🔥 Thank you for sharing! 💕