Scentbird is a subscription-based service offering 8 ml vials of fragrance, which is roughly similar to the travel-size sprayers you can buy of some fragrances in store (note: this is a lot bigger than the normal free sample size fragrances, which are usually 1-2 ml). You can receive between 1-3 fragrances per month as part of your subscription, and you can also buy vials a la carte if you wish.

They offer a scent preference quiz which can help you narrow down fragrances you are likely to enjoy, and the app gives recommendations based on the quiz results.

The selection is pretty good, and frequently changing, and they offer traditionally feminine as well as traditionally masculine scents, along with plenty of unisex options.

In addition to the travel-size vials, they offer full-size bottles of some fragrances, along with other scented products such as candles and car fresheners, and a small selection of beauty products as well.

Overall, I've really been enjoying my Scentbird subscription and have even purchased some gifts through Scentbird. I plan to keep my subscription going for awhile. I did choose 4 stars instead of 5 though, for the following reasons:

1: Shipping is super slow. My billing date each month is the 22nd, when my monthly order locks and starts processing. Sometimes I don't actually receive the order until as much as a week into the next month. This applies both to subscription orders and other orders, such as when I have purchased gifts.

2: Some of the trial-size fragrances cost more than the standard subscription amount, and it's not clear why. This additional fee ranges between $5-15 (the base subscription price is like $17 so this can be a significant increase) and it doesn't seem to be based on the cost of the fragrance itself. Some of the more expensive trial-size fragrances are $150 per full-size bottle and some are $300 plus. I suppose it's some kind of demand pricing but it's definitely not transparent or understandable. Additionally, there's a collection of fragrances called "Scentbird Select" that cost $10 extra but come with an additional atomizer case. Some cost extra without being Scentbird Select. Overall, weird pricing model.

3: Some parts of the app don't work well, but it's nothing major. Things like "people who like this fragrance also liked these," but it's the same fragrances every time no matter what.

4: the in-app fragrance reviews from other customers aren't very good. A lot of them just say things like "bad, didn't like it" which isn't helpful at all. This also isn't a huge deal, I just look them up on Fragrantica instead.

5: The atomizer cases feel cheap and are kinda gimmicky. The vials are pretty, I wish the cases were equally pretty.

The last 3 things are really minor and not that big of a deal. I mainly chose 4 instead of 5 based on the shipping and pricing complaints. Still, even with those things, I think it's fun and a good way to explore new fragrances, especially for someone who's just beginning to get interested in them.

This company has got to be one of the worst companies out there. My daughter purchased a 3 month subscription for Mothers day that began in May. I created my account on Scentbird and entered my choices for each month in the queue. My May order sat in California for several weeks and when I got in contact with scentbird they said that it probably got lost in the mail, so they shipped out another, needless to say it finally came close to end of June. I ordered Britt by Burberry and after applying it the scent was gone within minutes which makes me thing that it's watered down. I have used this fragrance in the past and it lasted for several hours. Next fragrance I had chosen for June was Juicy Couture Rose
Again here it is July and I still not received it, after reaching out to Scentbird the lady tells me that USPS could not deliver it to my address, which is complete nonsense and I told her well then how is it that my May fragrance got delivered to same exact address. I was told that they shipped out another one. We will see. I had chosen Alibi by Oscar De La Renta for my July choice and when I looked at my account, Scentbird had changed it to Aqua Di Parma, and that is not what I chose. It shows that it's being processed for shipping. I'm pretty angry about this and I will not settle for something that has already been paid for and not received. As I was looking at my queue I notice that Scentbird put Alibi for August which is alarming because my subscription ends this month so why are they entering something that was not approved by the consumer and no longer subscribed. I alerted my daughter to look at her cc transactions to see if Scentbird has charged her unknowingly and if they have to immediately dispute it with her bank.
My daughter had also told me before she cancelled with them that the fragrance she had originally ordered was not the fragrance she received and it was damaged.
This company is running a very dishonest business and is shady and sketchy. They receive many similar negative reviews that can also be viewed on the BBB website in which I will also be filing from my own experience.
Do yourself a favor and do not support this shady company otherwise you will be very disappointed with the outcome. Buy your fragrances from a reputable merchant.

Smell amazing! Addicted for sure! Each perfume a recipe wasn't a disappointment!

You folks don't read anything do you!?!?

This makes the sixth time, in almost a year now, that I have had to take the time out of my day again, to update/write you the exact same thing, yet... still, going on just shy of almost a year now, you all have done NOTHING to resolve any of my ongoing and compounding issues, nothing!
I couldn't even begin to express my disappointment in a service/company that i originally thought was cool, had a great ideas, great products at a reasonable price and was touch free.
Now however, if someone were to ask me the same question, let's just say, I wouldn't be a great spokesman for your company I'd say that much, but at least, they'd know and I know, i was being honest and upfront with them as they probably had envisioned the same thing in their minds as I did, but got only the smoke n mirrors instead!
I'm not the person to just step aside and knowingly let someone else get treated the same way I did, possibly...
You folks DID do something however:
***You DID assume - business as normal and carried on***
- You DID NOT listen to my concerns then through now, and even then only time will tell.
- You DID NOT follow up with me ever, unless by means of a system generated auto reply email that I can not respond to.
- You DID NOT correct or attempt to correct, resolve, or make right any of my concerns
- You DID NOT acknowledge any of my previous correspondences to you, nor address any of these same ongoing issues, shipping, billing, orders placed, status, returns, missing product
- You DID however keep sending product though! But product that I personally DID NOT specifically order.
- You DID send it out on time most likely but, sent it to someone else; not to me.
- You DID deliver to the address on file, just I don't live there, and have not lived therein a very long time to not notice and you would know this if you read my update to (Sipping/Billing) at any point.
- You DID update my details (Billing), how? I still have no idea! And there as well you would know I have not lived at the former location in almost a year because of the updated Billing address, Yet oddly enough, you continue, even now, to send product that wasn't ordered by me, but DEFINITELY IS PAID BY ME!
- I HAVE NOT RECEIVED ONE SINGLE ITEM, NOT ONE... in almost a year!?!? Yet the debit STILL comes out of my account!
#2 - I HAVE NOT LIVED AT THE ADDRESS WHERE YOU KEEP SENDING ITEMS THAT I AM PAYING FOR, yet again in almost a year now, I HAVE NOT RECIEVED ONE SINGLE ITEM FROM YOU, yet pay for it?
#3 - I have submitted both, the change of address, change in payment, cancel order, pause order, and even tried to do absolutely NOTHING, and yet again in almost a year now, I HAVE NOT RECIEVED ONE SINGLE ITEM FROM YOU, and I still continue to see the debit come out of my account, and the emailed notice that i cant reply to that says this -
Hi Bryan,

It looks like there was a problem delivering your Scentbird order. Check below to make sure we have the right shipping information so your next shipment arrives right to your door. Check with your local post office to see if you can pick up your package.

Feel free to reach out to us with any questions at

I know this will go no where, but can maybe Santa fix this?
~vr
|Bryan T. Brüegge

Every month it takes almost ANOTHER month before you will receive your shipments owing to over 10 days before they will even process the order AFTER they charge you and a slow shipper with multiple delays and redirects. The packaging is also quite shoddy.

Customer service is generally very poor and is filled with circular, scripted excuses rather than results. However, once in a while you connect with a gem.

The selections are limited (I certainly don't have 400,000 choices and they don't change if I update my scent profile nor can I find much by search). Their selection doesn't include many well-known, popular scents/lines and most they do have I would never buy if I smelled them in a shop. I have dozens I will never wear and no good way to pass them on to others or even store them. If you want the better scents, they add 30% "premium" upcharges even if you have their most expensive subscription. And they only give you one free case and then want to ding you for more no matter the level of subscription, frequency of shipments, or added orders. I guess you really only need one case but it seems like a small thing they could do to encourage loyalty and better branding exposure.

Searching for various scent profiles to identify the categories I like best, I've placed additional orders between my monthly shipments and spent quite a lot of money. There are never any promos that would be of interest to me and the inventory is heavy on newer lines that flood several offerings. When they do this, most don't have any reviews and often smell cheap, overly fruity, or very similar to one another.

Fragrance is highly personalized and your body chemistry can react differently from others'. Scentbird does try to give you information to choose the occasion in which you might wear something and the notes you can expect but you can't always tell if the scent is even intended to be masculine or feminine before you receive it. I also find the scent profiles limiting when asked to review and thus the categories tend to be unreliable. The audience (and therefore their reviews) appears to be generally very young and unsophisticated.

Scentbird tries to strike a balance between those that want to experiment or can't find scents locally and those that would like to try before making a large investment. Make no mistake, though, they make a fortune from rebottling these fragrances and most are cheaper, less intense eau de toilettes, not parfum.

Bottom line: I don't feel valued as a Scentbird subscriber.

I've been an active member of the 3 products per month which renews every 6 months, for several years.

I recently canceled all of my 10 subscription boxes and only kept 3, this was one of the ones I loved so much I kept it. Personally, I really do love it. I now own all the top designer scents in these travel-friendly sizes. I have a whole collection now. All last year they also had stuff in the personal care, wellness, makeup and skin care sections but those products seem to be decreasing and disappearing. That's my only complaint, that those sections are dwindling due to popularity. It's where I discovered Lavido and learned I couldn't live without that particular brand in my life... and Kat Von D and CLE. They tend to feature new brands that eventually become viral giants.

As far as perfume brands, they have everything under the sun you could imagine. I bought a giant Michael Kors in 2017 and was so mad because I could've gotten it through Scentbird and realized it wasn't for me, now I'm stuck with a huge purchase... that's the kind of thing Scentbird SAVES you from doing.

Basically, you get to test out a scent (or three) each month and review it... and sometimes buy the full size version which isn't available often so when I get a "credit" to use, I tend to splurge on one of their candles. Their candles are more potent than Yankee or B&BW brands and I'm addicted to the Cedar one. But I digress...

Anyway, if you want to try out expensive brands and "date" the scent before "marrying" and buying the full version then this is for you. Shipping and packaging is always great, nothing has ever arrived broken and the presentation is great (cute sustainable tube box nestled inside recycled paper crinkles) along with a scent card.

If you don't douse yourself in scent (these are pretty strong) then it lasts a month. I ended up with so many decanters because these do last forever, that I started choosing their makeup, vitamins, and other stuff... I really like the program. If they had a "4 or 5" package deal beyond the 3 items per month, I'd probably get it. They give you an option to "buy your whole que" for a 20% off rate, and I may do that because I really like these.

You do get a chance to update your selections before shipping in case something becomes unavailable, which is rare but sometimes can happen with a popular item. Once they ran out of my favorite Versace so they just sent me my next month's preference. They're strong, and the cases are cute and leak-proof. If you like fragrance, you'll save money with this. That's why I've stuck with it so long.

UPDATE JUNE 2021: Lately I don't know what's going on with them. One of my 3 items last month was missing and apart from having to take a photo of the missing item (?!) packaging to show that it really was missing (I'm not sure how that actually proves it was missing) customer service was very kind and they sent it out to me asap.

Another weird thing is that I KNOW which products I'd added to my lineup for June, but when I went onto the site, those products had been removed and my July lineup had been moved into June's for the month. I can understand if they run out of things, delete and replace with what was supposed to come up next in line, but when I went into their site I saw they had plenty of the things that had been deleted. That's just annoying. So I went ahead and added them again. We shall see if they actually arrive.