Order on March 19... my items have been sitting in Indiana since March 26. It's now about to be April 1st and still nothing but get this... my tracking says delivered today and still nothing. How the hell are they even still in business? Third parties such as USPS, UPS, FED EX etc don't have issues getting me all the other millions of things I order so why is it savage X Fenty is the only one having issues? I knew this was trash when it requires a subscription to order anything in the first place. I'll either request a refund or chalk up that 34.00 dollars as a loss. I'm sure you can get good quality from the local Walmart. Miss me with this BS.

I bought from this store up to four times, and everytime I had issues with the shipment. The package always got "lost" and after battling with customer service for days I would get them sent again. If I have to talk about quality, it's plain bad. They'd charge 70 dollars for a bra you could easily get for 10. I get why Rihanna is a billionaire, when you scam people by selling them low quality items for ridiculously high prices just because she puts her name on them. I'm tired of people having 0 moral values. To think about people who actually have to save for a long time to purchase from this stores just to get laughed at.

I did have a delayed package, but nothing drastic... 2 day delay. My biggest issue is the sizing... a "XS/S", cannot properly fit a person who wears XS regularly. It is all too large. Are "petite" people not part of "inclusive" anymore? I had the same issue with JustFab and had to cancel. I will try another item in a couple months from SavageXFenty and if it still comes back too large then I will discontinue my VIP Membership because so far things are not looking good.

I went into Savage x Fenty at Westfield mall in Culver City, CA just to look around. Then I meet Alexandria. She had an amazing personality and her energy was so wonderful. She was wearing the black lounge Terry pants. She appeared so comfortable and happy. So many customers were laughing and smiling as she gave us a mini walk down the runway modeling her outfit. I immediately pulled out my card and bought the set in Black Caviar. Her positive attitude and great customer service was so very helpful and appreciated.
Thank you Alexandria!

I bought a jumpsuit where on their Pictures of people wearing the jumpsuit they were bigger than me and wore a smaller size than what I ordered and when it arrived it was way too small you'd have to be an Ethiopian to fit into the medium. I'm confused on how the girls in the picture wearing the Jumpsuit didn't bust a zipper. This brand most definitely runs very very small, the clothes I've ordered from China fit better than this did. Make sure to size up. The quality is also very cheap the zipper immediately broke when I tried zipping it up. Buy clothes somewhere else and don't waste your money on $#*!

For my first time shopping on Fenty x I was excited. But the day it was supposed to arrive it got delayed three times and is still in transit. Been following the package and it's been sitting in a warehouse not too far from me. I tried to explain to customer service and got cut off and just keep repeating the company guidelines. I then asked twice just a simple question as to see if it's normal for a package to sit for days in a warehouse. Was cut off again and repeated himself to where I gave up said okay and he hung up.

Bought the wrong size so i requested a return label, I returned it and week 3 I have not received my correct size order. I called customer service they don't know what they doing, no resolutions because they haven't received item after I gave answer about dates and requests from a previous call, had me more than 30 min on the phone, i hanged up because i got tired of waiting on hold.

If I could give them zero stars I would. My order got stolen and the lack of customer service and the way that they dealt with everything it has been the worst. Their way of solving everything is by giving me a store credit for the items that are out of stock. There is no option to give the money back plus even if you shop during the first 6 days of the membership they still charge you unless you also skip the month. Worst company to shop from. Stay away!

After years of purchasing online, I've never had an experience like this. Its been over two weeks and I don't have my package. It says that Fedex delivered it and now Im going back and forth between Fedex and Savage because no one knows what happened to my package. I wish I read these reviews before I ordered here. Please if you read this, don't order from this website, it is the worst I've ever dealt with, and I do like 90 percent of my shopping online.

UPDATE: 2/19/22 After a month of filing claims with Fedex, Savage then sent me another package, and it was sent by Newgistics. I finally ended up getting my package. Still do not recommend!

Shipping is slow as molasses, over a month, both times I've purchased. And returns are the same. Also difficult to get through to a human. Too bad because the products are lovely and and I love the company philosophy about reaching all women of all shapes and sizes. Get this issue corrected, and they will be a true contender in this market.

I loved shopping on this site because of the diversity I saw- in size and skin tone. As always, the Fenty line delivers in style and delivery. When it comes to the products I ordered, the sizes were spot on, the fit marvelous, and the designs were unique. I love how often the face of the site is updated as well. I did not like that there was so much plastic in the shipping, and the bag was torn when it got to me. Nothing was damaged luckily. I love the items I purchased, and will continue my subscription even though it is not my favorite method to have the auto draw with no text alert for opting out.

I fell for the "membership" with the promise of beautiful pieces for less and for plus size girls. Well, I have received some of the items. The shipping time is HORRIBLE. The product was pretty good not bad, I did receive some pretty pieces. Sizing was on point. The problem is they can send me an email with a new item in my size, I go directly to the site and they are sold out, - EVERY TIME! Did they ever have it? Why as a member who is wasting no time getting over there am I just out of luck? These are the master questions of the universe. So I do NOT recommend it for plus size ladies at all. I believe I can cancel this membership deal, I just have to call. I "skip" each month and the website if very easy to access this feature but I really don't want to have to remember to skip every month. So I will be cancelling but maybe check them out once or twice in the future. Also, if you are looking for your item in less than a month, GOOD LUCK!

I love the styles and options and I also love how every body type is considered when making the gorgeous clothes but I've recently ordered and paid for next day delivery and it's now 8 days later and I haven't even received any updates and it's still waiting to be dispatched. I've been refunded the delivery charge but it's still annoying. On the plus side when you do find out how to contact people they are lovely and very helpful.

I see now that I am not the only one with a shipping issue. Their site does say 5-9 business days for regular shipping but they're not responsible for the third party shippers? I've ordered twice on two different dates, my first package, November 27th, was supposed to be here last week and it's been exactly two weeks since I've ordered. My second package, December 3rd, got an estimated delivery time (which will probably not be my delivery date) faster than my first did. I'm very excited for these products but seeing how Rihanna didn't put much thought/effort/communication into this portion of her business unless you're an ambassador is really embarrassing and disappointing on her part...

I made an order but I decided I didn't want the items anymore. I also became a member because of my order but I did not know of the monthly fees. I talked to someone on a live chat to cancel my order. The entire time the person tried to convince me to keep my membership. I understand why they would do that but it took me almost 10 minutes for them to comply and cancel both my membership and my order. I most likely will not shop there again. If you do decide to shop there, make sure you know what the membership entails and that you actually want what you ordered. I give this a 3 because the service was not as bad as others have experienced but it could have been better.

I was lured on to the this subscription service due to the rollover membership credit of 50$.
EXCEPT that those credits aren't eligible to be used on with on sale items. Resist prices for lingerie are usually over 50$ a piece.
You have to remember to cancel your subscription for the month within the first 5 days or you'll get charged. To cancel it you need to talk to customer service on the phone.
The first time I ordered my bras, they were too small to even fit. And the return was beyond complicated so I gifted the lingerie to my sister.
Second time i sized up 2x, as instructed by an ambassador. Quality was okay but not what I expected.

First time I've ordered from this site (2020) I was pleased, my shipment arrived on time and the inclusivity of colored women was great! However this seems to be more for larger breasts, I ordered an unlined lace bra that was too big for an A cup.

—

My most recent purchase was Feb 3rd, 2021 has been delayed multiple times. I spoke over chat with a rep, they said it was delayed but should arrive shortly and there's not much they can do but keep me updated and offer a voucher. I told them no thanks, since I haven't received my original purchase. The rep was pushy/impatient even though I messaged back within the minute.

March comes around, still no package. I called a rep this time. They were more helpful, she said that I could just get replacements sent for all but one product :(. It had already been a month since I ordered so I told her I could wait slightly longer since she insisted I should receive my package March 12th, 2021. After a couple more questions it seemed clear no one knew if the package would ever be seen. After a couple tries, a little frustration, and stating if I was an influencer we'd have this resolved with no problems I finally got all my money back. As I'm writing this, there is still no update. The business has a good foundation and goal but plenty of room for growth and improvement on many factors.

I have ordered from this site twice and have had delayed shipping both times. It states on their website "Normally, orders can take up to 2 business days to ship." then orders should arrive within 5-7 days in the US. My packages did not arrive for over a month and customer service does not care. You will get hung up on and put on hold constantly. Also, a horrible return process.

Never received my package or items but they sure took my money right away. After trying to call the customer service line I was rudely hung up on bc they couldn't give me an answer. I then went to the live chats option and again they ended the chat rudely without any answers. At that point I was beyond frustrated so as soon as a representative got on the phone I asked for a manager. The apparent "manager" was also no help and clueless. How can you pay for items and then lose them in your own warehouse? They couldn't help me as to how we are going to fix this or even give me my money back. They said they will have the warehouse call me back within 24 hours. I was so excited to try all these amazing outfits but now the service part of this company has ruined it for me. So now I'm out of product and money.