I ordered about a month ago, and the shipping information was sent to my city 8 days later, and the package was supposed to arrive 3 days after that. It's been a month and still no package. There has also been no shopping updates. I called customer service last week and she told me Monday and it is now Friday, still no updates. I understand that there are delays, but this is a massive one. It would be fine if I actually got updates and expected delivery dates but there is nothing. I'm not even excited anymore, just frustrated especially because this is my first purchase with them.

Placed my order on Thurs. Paid for express delivery. It is now wed it was being delivered on Mon. Mon night I call there is a hold on my package. Nobody at Lasership knows what is going on. Trying to get this sorted out now. As a first time customer a bad first impression makes it hard to order from here again. They really need to change the shipping company.

I ordered three times from this site and only received one item. Luckily most of the items were never shipped so I was not charged for them but I was super disappointed. The items are also overpriced. I will most likely never be ordering from here again and will not be recommending this to anyone. Customer service is also useless, just about the worst website experience I have ever had.

I ordered twice from this company and since then they signed me up for a membership I called last August because they took $50 out of my account they did replace it but then after that they continue to take $50 out every month and when I called they kept hanging up on me I'm still waiting on a refund! And they still continuously hang up! Watch your bank accounts dealing with these people it's not safe to put your credit card number in with them

Have been billed £499.50 over the course of 10 months for a membership fee I did not agree to. Bought sub par quality undies in Feb and unknowingly signed up for this scam. Filed a dispute with PayPal and contacting BBB and press.

They have great items at a good price and even cheaper when you do their VIP service that you can cancel at any time. But I ordered when everything was on a great sale (during black Friday) and I had placed my order as a gift for my fiance. They canceled my order and didn't even state why they did. I completely lost that sale price and would have to get the items at the regular price. Not so great place for getting lingerie.

I ordered a robe on 12/17 with expedited shipping to be delivered before Christmas. LaserShip emailed and said they had an issue. I tried contacting them with no response. Then all of a sudden the tracking said it was delivered and it wasn't. I contacted Savage and they reordered I asked for a different shipping company and they told me they don't have control over that. The second package was also marked delivered and was never received. The shipping company LaserShip they use is HORRIBLE. Now I'm trying to get a refund and they constantly tell me they need to "escalate" this. I have spoken to at least 7 reps and a supervisor and still no refund. I have confirmed that it is a private house and not an apartment or commercial building every time I call. It should not be this hard to get my money back on an item that wasn't delivered. This is a horrible first experience with this company and I would not recommend them to anyone else.

I've wasted so much money with savage fenty bras, I even became a vip member. I am canceling my subscription today. This company does not know womens bra sizes at all, I have ordered numerous sizes and nothing fits. I tried to give them a chance since everything is so cute but they need to seriously fix this, Also stop assuming everyone who wears a ddd or g cup is FAT, My band Size is 34, but my cup is G. But their G cups start at 38! They do not cater to all sizes and proportions like they claim!

These ppl who do the customers service are really rude! And do not help you at all I can barley understand WTH they are saying and they will get mad and hang up calls they will convince you to keep membership i will not order again I've spent lot of money only to receive either wrong size or late shipping!

I ordered from here and it has been over 20 days and I have still not received my order. It went from arriving on a Saturday to Tuesday to just "On It's Way". Called customer care and was hung up on twice because I wanted to cancel my membership due to shipping. I still have not received it but when it comes I will be refusing the package & returning to sender. Ordered it from Victoria Secret, paid more, but got it in 3-days. Thanks Victoria Secret!

The VIP Xtra membership is £49.95 a month, however, if you pay this, you can only use it on an extremely small amount of products. Everytime I checkout, it takes the money from my bank account instead of the membership money. This is a total scam. Please do not sign up for the membership

They have advertisements all over social media promoting their two for $24 bra deal. I saw this and was immediately excited went to the site was able to very quickly select the bras I liked and confirm the purchase. After I confirmed the purchase, I noticed that along with the two bras that I put in my cart, it appeared. I had automatically been signed up for the "VIP" then shows that I'm gonna be charged $60 a month unless I click the " skip button" within the first five days of the month. Seeing as I am a full-time worker, wife, and mother to a toddler i.e. In no way have time to be regularly checking in on the site and therefore knew I needed to get this surprise subscription canceled. So I contacted customer service where I requested to cancel, they asked me four times if I was sure, and tried to bribe me to stay, to which, I replied, no, thank you I would just like to cancel the VIP subscription. Then the customer service representative lets me know that they have canceled my subscription and that since I do not want to be a part of the "VIP" that they will be canceling my order for the two for $24 bras that have been advertised and that if I still wanted to make the purchase I would have to buy them at full price. It's all very misleading and smells like a big scam. Honestly, it's just extremely disappointing because I thought finally there would be an affordable, well-made bra option for us middle class ladies – clearly not.

I forgot to skip a month of subscription since I never used my credits from last month. They refused to give me a refund. I tried to ask about where I can give feedback on this issue and the person who was helping me ended the chat! I continued to contact 2 other agents and both of them ended the chat when I tried to ask about feedback! I even called into the mobile line and they put me on hold and never got to me in line. I feel like I've been taken advantage of and not even given the opportunity to express my concerns! I will never be buying from SavageXfenty again. I hope that one month subscription was worth losing all the future business I would have brought in. This feels like a very cheap and stingy way to do business.

It's a shame I can't give 0 stars because I would. The products I did purchase were the cheapest garbage I've ever recieved in my life. It's beyond over priced and worse quality than Victoria's secret. Tried on 3 separate occasions to have my membership cancelled. The second time I had to contact them the woman was incredibly rude to me. She eventually refunded me but she never cancelled my membership. I clearly stated I wanted to be refunded AND cancelled multiple times through out the chat. Eventually she refunded me and immediately asked if I needed anything else and left the chat before I could get screenshots. If you purchase, good luck getting your membership cancelled.

Unclear policy about the membership. You have to skip membership manually every month otherwise they charge your credit card and you have to use it as a store credit. Plus I waited 2 weeks for the items to arrive.

Made multiple mistakes with my order, when I called to see where my new package was at, they said they lost it in the mail so therefore I will not get a new package. No refund either. They put me on VIP membership when I did not ask for that, called 3 different times to get removed off that membership and every single time after the phone call ended, I had a -49.95 from SAVAGEXFENTY on my bank. No one in customer service was helpful at all. They have in total robbed me almost $300 and have yet to do anything at all about it. I've spoken to someone from customer service 5 times this week and they just keep taking money.

I ordered a couple of items a few months ago using a prepaid debit card. Took 30 days to receive the merchandise and it was wrong. I was going to exchange it but I figured that would take 2 months to do so I gave the stuff away. Because it was a prepaid card it wouldn't renew the vip, which was fine by me. Well Early November I'm scrolling my regular bank account and noticed that they had debited my visa card. So I called and asked the lady how they possibly could have gotten my card number. She put me on hold and then HUNG UP. I called back and got another lady who told me she didn't see the card number on file and didn't know how it got charged but could only offer a credit to the site. Great. So i find something and order. I have yet to receive the item. Its been sitting "supposedly " in a mailing facility in Irving texas since November 20th. This is the worst company ever. DO NOT WASTE YOUR MONEY.