SatellitePhoneStore.com

This was with the Miami store
This was with the Miami store, purchased an iridium go after the salesman assured me the poor reviews were from old outdated models. Once purchased with the super sim, so I would have a local number to avoid expensive phone charges. The unit was never able to received calls or texts from any number with an area code beginning with 9 or 3. Support spent days trying and I was told iridium would contact me within 24 hours. Which they never did. The day I am due to leave for a transatlantic crossing I tried to return the unit since it was not doing what I paid for, this was after 5 days of working with them to get it operating, the told me to use another SIM card for no extra charge. Well this resulted in an extra $275 charges to my cell phone bill for calls billed at $15 per minute. The phone service was horrible, we were charged for many calls that never went through. Sat phone store does not stand behind their products.

We had purchased a satellite phone due to places we go with no or very poor service. We were excited to buy this since they said it was made in the USA. When we received it and I was going thru all the parts that came with it, I came across a part that the package said China! I called and they said that all parts were made in the USA which my husband and myself both knew was not true. They said we could pay to send it back and they would see what they could do. I did that and did not hear from anyone so I called and they said they did receive it and would get back with me with in an hour about a refund, which, of course, they did not. I called and emailed several times and today they finally emailed me again and said that none of the parts were made in China! I did not make that up it was clearly written on the package.
I guess we are just out the money for the phone and the cost of sending it back!
I would not trust this company! We are in our 70's and feel we have been taken advantage of. How many others are out there like us?

We needed cell service for one week for a hunting trip. I explained this to the sales person but somehow we ended up with a 12 month commitment.
With the early termination fee I paid over $400 for a service that didn't even work.
Do yourself a favor and go elswhere...

Very bad customer service. Very difficult to get any support, or reply by emails. No answer for emails...

Couldn't have been More helpful in answering questions about my needs and more easy to deal with. Product arrived sooner than I expected, however a shipping notification would have been the cherry on top so I could assure I was onsite for UPS delivery. It happened that I was so all was good, but wasn't aware of its arrival until UPS drove up. I am out in mountainous region so to have my new 9575 as a no fail way to keep in touch was just what my kids wanted out of me!

Couldn't be more satisfied with the product, and support behind it! Nicole was Superb :)

Spent $660 for a Sat-Fi2 and service agreement. My Android phone would not connect, so I sent both the Sat-Fi2 and my phone to tech support. They couldn't get it to work either and recommended I either upgrade my phone (especially to an iPhone) or upgrade my satellite device. I chose instead to return (ask them to keep) the device. They still charged a restocking fee so that I only received $505 back. Choose a different re-seller.

Rented Iridium go for long sail home on open water, did a 3 week rental and was charged up front for rental. Unit arrived in small pelican box but would not transmit any outbound calls or messages. Contacted support and was told it was a sim card problem that could be fixed with their provider and would be fixed in a day. Fast forward 8 days later and still not working, spent hour on phone with new support person when we found out it was still set for previous renter. As we sailed out for trip unit was reset and new accounts created and worked. Two weeks later we reached destination and repacked unit as we had received it in pelican box and put in fedex to return.

After checking on bill (I had a credit for a service they had charged for but was not provided of needed), I was told the unit had been submerged in water and damaged! I knew this was not true even more so the unit is a ruggedize unit that should not have a problem even it dropped in water. I asked how did they know that and was told because there were descant pouches in box so I must have been trying to dry it out. I pointed out they were in box when it came I just left them there. After 10 min call I was put on hold and call dropped. When I got my credit card bill they had charged and additional $779 dollars with not explanation.
Further call got no return calls. Protested thru credit card we will see what happens. Only thing I can say is find another vendor.

Just like everyone else, they say what needs to be said to sell, then when it comes time to honor the agreement, they don't. Get everything in writing.