Daniel f.

Rented Iridium go for long sail home on open water, did a 3 week rental and was charged up front for rental. Unit arrived in small pelican box but would not transmit any outbound calls or messages. Contacted support and was told it was a sim card problem that could be fixed with their provider and would be fixed in a day. Fast forward 8 days later and still not working, spent hour on phone with new support person when we found out it was still set for previous renter. As we sailed out for trip unit was reset and new accounts created and worked. Two weeks later we reached destination and repacked unit as we had received it in pelican box and put in fedex to return.

After checking on bill (I had a credit for a service they had charged for but was not provided of needed), I was told the unit had been submerged in water and damaged! I knew this was not true even more so the unit is a ruggedize unit that should not have a problem even it dropped in water. I asked how did they know that and was told because there were descant pouches in box so I must have been trying to dry it out. I pointed out they were in box when it came I just left them there. After 10 min call I was put on hold and call dropped. When I got my credit card bill they had charged and additional $779 dollars with not explanation.
Further call got no return calls. Protested thru credit card we will see what happens. Only thing I can say is find another vendor.