SamsungParts

Don't do business with them, get part number and order from ebay.I order part from this side and after I order status is will ship 2-5 business days. I will 5 business days, after all that wait time they change item to back order.

I called Samsung to purchase a screw mount kit for a new 82" Q60R. They were little help and referred me to a parts affiliate, WHICH NEVER ANSWERED.
I like Samsung products as I never had any problems with the product. But to buy some screws and dpacers to mount it, they suck.

I received my items, but they're not functional. When I tried to return them and clicked "submit" on the return page, it wouldn't let me proceed to the next step. I attempted to contact customer service, but clicking on the chat for customer service yielded no response. Sending emails was the same, with no reply to my messages. I will never purchase any Samsung products again.

Waited approximately 2 weeks for them just to ship parts which they had in stock. Then waited over a week before receiving them. I could have bought these parts anywhere for much cheaper and would have received them in 1/4 the time, plus they were not even packaged good. I will never buy anything from this company again to only wait a month to receive my order in poor condition. Samsung should better monitor companies like these who represent their products and give them a bad name.

The single worst company in the world. Waiting since Oct 2022 for a defective part to be replaced and they take your money and just lie and keep lying. As of this post no part and more excuses

Easy for purchasing of the parts of mobile and i got fast delivery so overall it provide good quality and the back side of the mobile part is looking good and is nice.

My god this company is terrible. Not only do they outsource their representatives (who can be hard to understand) but their organization is lackluster. After an hour or two of being hopped around to different representatives, you'll find yourself right where you started, with no clarification or direction as to where to go next. Each representative puts about 40% effort towards getting you what they think you need. I don't know how Samsung has made it this far with such terrible service. After paying ~$200 for shipping bolts for my washer and waiting over a month for them to arrive, I realize that they sent me different (Cheaper) parts than what I requested. Calling them was no help. So now I'm stuck with these parts that don't work on my washer and i'm $200 in the hole. Don't make the same mistake I made.

I received the wrong part for my Samsung refrigerator door. It took over a month and a half to receive the part. We just got used to flipping the door flapper back with the broken hinge and it was after the 30 day return policy so I was just out of luck. There was no reason why I received the wrong part. They did offer to sell me the correct part for another $6.95 and another $6.95 to ship it. This was probably probably a $2.00 part. I ask for the manager and he told me it was after the 30 day return policy and he couldn't do anything about it. Needless to say, there are other places to buy parts.

I'm very sorry I didn't read the reviews prior to ordering the circuit board for my fridge. I did priority overnight, 2 days later nothing was sent, 3 days later, I get a UPS tracking number and UPS says they still haven't received the package (which was said to be "In stock" when I purchased it). Several calls to customer service with twice being hung up on after they put me on hold to check my order without even getting my order number. Excuses that all supervisors are in the warehouse and can't come to the phone. It seems like a shady business.

Unfortunately no option to rate ZERO. Looks like a scam. Think twice before buy from this place. Ask return and replacement policy. Can loose your money.

Unbelievably incompetent. The agents have no desire to complete your order. Their main goal is to get off the phone so they can provide horrible service to the next customer. Getting in touch with anyone is very difficult. They set up case numbers to review your request and tell you someone will get back to you but nobody does. Knowing that I have to deal with this company for replacement parts is a huge incentive to every buy a Samsung appliance again.

I ordered some spare parts for my samsung soundbar and waited about a month only for them to say my transaction has been cancelled and they gave the part to the next person in line. They then told me to wait for another back order where I cancelled. I am returning the soundbar and want to return the other parts back to samsung parts in which the website is broekn! Error codes if you try and click anything. This is the last time I am ever buying from them and highly recommend everyone else to avoid them!

I see why the rating is what it is, and I haven't even gotten to a point where I can order from them. Don't try using their email for help, it should not be called "*******@samsungparts.com" it should be called "*******@samsungparts.com." If you send them a question, it gets passed around to different people- you get a response from someone new to your email chain every time; and it's clear they are not reading what your email is saying, because every message contradicts the last and shows zero reading comprehension. Customer service experts my absolute arse. Not only is this entity setting their customer service team up for failure with a system that doesn't assign people to requests, but the team doesn't give a flying crap about the emails they receive. I can understand if a company has a weak customer service team, but this company is entirely structured around Customer Service and Parts Research. They seemingly do neither. So maybe they should stop being a company.

After spending 100 plus on a new plastic jug for the inside of our fridge and including any freight charges we then get another bill saying we have to pay more for freight charges. The jug that arrived also leaks when pouring. A totally unacceptable waste of time and life dealing with these people. Not worth buying another Samsung product when their aftercare is so abysmal.

I ordered parts from this company then I found out that everything was on back order and it would be 2 months before I got the parts I contacted them and canceled the order. Two months after that I received the parts and they took the money out of my bank account. They claim that I never contacted them but then after I sent them the proof that I did they issued me a return authorization. With this return authorization they were supposed to send me a return label they did not I contacted them another eight times and they simply refuse to respond to me now. I still have their parts and they still charge me for something I do not need. It has been a headache through the whole ordeal and their customer service is the absolute worst do not order from them you will be disappointed

I originally placed an order from samsung.com in early September. Still never received it so I contacted the company in November and had to place what they considered a "replacement order". As of November 24, I STILL have not received the part I ordered! I called and cancelled and found the part on amazon! Customer service stinks! Waiting for my refund which will take "5 to 7 business days!" Never again will I order from them!

They want to charge me over $30 for a 4lb part that is 9x9x9 and I live in the same state they are shipping item from. Plan to file a complaint with my state Attorney General Office to look into their business practices.

I ordered from this site last week even tho I didnt read any good reviews about it :( but I said to myself "its just $20 bucks that i would be losing but I could get lucky" Well, I ordered a pair of feet to my smart tv (base) that I threw away by mistake when moving lol. I received yesterday and it worked! I am a happy customer. Thank you guys

Long story short ordered remote in July, back order back order back order but kept saying 2 weeks. They billed me finally sept 30th with no email. I called and called and called for 2 weeks asking for info on shipping and finally had a manager say sorry we don't have it but Amazon does. Then tells me they will refund my money … 10 days later I had enough and disputed the charge with my bank that was still never refunded. I will never ever go to that site again and anyone reading this is warned

They don't answer the phone or respond to online requests for service. If you order from them, you might get your order filled, or you might not. There's no way to know until the goods arrive. If they don't arrive, you will be in limbo forever. I want to cancel my order, but I doubt they'll respond to that either. I will never buy another Samsung product again.

9 days for them to ship an in-stock part. 6 days to respond to a simple customer service inquiry. Part did arrive in good condition.

I need a power cord for laptop 730 QDA. You can't get them online, They are so specialized you can only from Samsung (ridiculous) AND THEY'RE OUT OF THEM! I have a $1000 computer I can't use! What dunce thought this up?

I emailed their customer service regarding a situation I was having not being able to find a part on their website. I was told I would be reached at under 1 business day but it has been over a week. Doesn't make sense.