SamsungParts

Three words POOR COSTUMER SERVICE! And expensive and slow... Ordered a DLP lamp replacement on 12/04/10, no update regarding my order for 5days since I ordered it. E-mailed them, no reply. E-mailed them again, finally an answer to my question "what happened to my to my order?". After 6 long days samsungparts e-mailed me that they're OUT OF STOCK on this item! Grrrr! They don't even have a courtesy to tell me earlier that my order is out of stock, and they don't know when this item will be available. Save yourself from frustrations DONT BUY FROM SAMSUNGPARTS.COM!

I decided to order a new ice maker thinking if I had any problems it'd be best to have the OEM part and Samsung authorized parts dealer. Big mistake. Ordered part 2/22/19 and part came damaged. Plastic electrical connector was shattered into about 20 pieces. Bubble wrap was great around the sides but none on the ends and that allowed part to slide back and forth and destroy connector. It happens, I understand. So after several emails and calls they sent a new part. However this time it was a completely different and wrong part. More calls and emails and they had me ship back the 2 icemakers they had sent me and said they'd ship the new (and hopefully correct undamaged part) once they received the 2 returned parts. So I shipped off the return on 3/22 and according to UPS tracking they received it 3/27. It's 4/5 today and still no new part so I call them. Yes they received return, no they hadn't shipped new part. Claimed they didn't know they supposed to. They refunded me my money and I informed them I'd order my part elsewhere. 6 weeks, 7 emails, and hours on hold and they still failed epically. It would have been quicker and easier for me to book a trip to South Korea and pick up the part at the factory myself. These clowns are totally incompetent.

Samsungparts.com expects all new customers to read the entire contents of their website before you purchase anything:
I bought a motherboard for a Samsung RV520 last week. It turned out I was able to repair the problem on the original motherboard I was planning to replace. So today I call customer support, the rep I talked to, Alfonse told me that it was a "special order" item and therefore it could not be returned. I notified him that nowhere in the order process on the samsungparts.com webpage did it say that I was ordering a special order part and it could not be returned. He then directed me to the websites How to Return section. There it says that circuit boards cannot be returned. However again, nowhere in the ordering process does it say that circuits boards cannot be returned. Then Alfonse told me it was stated in the companys privacy policy. I read the privacy policy. As privacy policies normally state, it states the conditions of how my personal information may be used by samsungparts.com. It, of course, does not mention returns at all. I guess Alfonse thought I was stupid. I asked to speak to superior at the company and all I could do was leave a voicemail. So here's a lesson for new customers at samsungparts.com. Samsungparts.com expects all new customers to read the entire contents of their website before you purchase anything. This preceding post will be reposted as many places as possible so that others will not be SCREWED as I was.

I have a 55" LED and it works in random spands from 5-45 days without a problem, and when it occurs I have to tap these two relays to turn it back on. I got tired of removing the T. V from the walls and ordered the Power Board that the relays are on. Installed the part from Samsunparts.com, just kept clicking with no result. Put the old one on and it works. Return the item (3 week turn around) and received another one and same result. Doesn't work unless I reinstall my old one. They claim that it must be something else yet when I tell them it works with my old Power Board and not the one they sent, all she can tell me is "Well, don't know what to tell you." I figured if you didn't know what to say, don't tell me it's something else. You don't have to be a rocket scientist to know when you switch the two parts, one works and the other doesn't would mean the other one is defective. And at the end of the phone call she says "Plus it's been over 30days now so we can't do anything about it." Which over 30 days from the first Power Board was purchased. DO NOT BUY FROM SAMSUNGPARTS.COM!
Heard good news from ShopJimmy.Com but they were out of stock.

I ordered a door seal from this site and it looked like it was the correct size and part. When i received it, it was not. I'm not faulting them on this. The seal was missing a hole in which the water in my washer goes through during the wash cycle. I was ran around for OVER A MONTH with "help" getting the correct part. Several different reps were helping me and none of them were aware that anyone else was talking to me.

After 3 weeks with NO correct part and my washer STILL leaking water, I said- that's it, let me just return the part and get a seal from another company. Fine.

Sent the washer part back and i tracked it to being "received" by the facility. I gave them a few more days and i didn't get a refund. I called and finally got a hold of a person and she accused me of sending back a USED part and denied my refund?
I CANT use it, it's not the right part for my washer? The customer service rep said there was water in the part and they determined it was a used part and they would not issue me a refund. This is a $130 part. The water was an oversight from me, but i literally had to rip my washer apart and install the door seal to find out that it was the wrong part. Yes, it was in my washer but i couldn't do anything with it because it didn't fit right and i took it out, returned it and now am told i basically went through all this trouble to send my old part back.

My old part is broken! The door seal is torn on the outside so water leaks out of the front door... if it was the old part, don't you think you'd see that?

Completely disgusted with this company and i will never, ever order anything from there. $130 mistake that i am out

If I could give less than 1 star, I would.

I had a Samsung front load washer. When what we thought was the spider arm (a flange holding the drum steady) had broke, we realized that this company was the only place we could order a replacement part. When I first called about the part, I was quoted around $100. I called back maybe 10 minutes later once my husband and I decided to go ahead and purchase the part and was then told it would be over $200 (red flags). It was still cheaper than buying a new washer so we went ahead and ordered.

Flash forward, the part arrives (in a completely tattered box. It looked like the shipping department just shoved it in a too small box with no regard) and we literally take apart OUR ENTIRE WASHING MACHINE to get to this one piece, only to have the specialized bolt break off, leaving the flange permanently attached to the drum. Since I was going to have to buy a new washer now anyways, I called about the return process. I was informed that I would be responsible for the shipping costs of returning the item (red flag) and that my return would be processed once they inspected the part.

Behold my surprise when I receive a call about a week later stating that I would not get my refund on the return as they believed I had shipped them a USED PART. I called and spoke with the Customer Service Supervisor, explained to her my frustration, exactly what happened, and even sent her the invoice for my new washer to show the ridiculousness of the accusations. I get a call 48 hours later only for her to tell me that the returns department isn't budging and are sticking with their story of me keeping the part they sent and sending them my used part. Reminder, MY USED PART WAS STUCK TO THE OLD WASHER AS THE SPECIALIZED BOLT BROKE OFF IN IT.

This company is a scam. If this is the only place to get Samsung parts, I will no longer buy Samsung products and I will let everyone I know aware of this terrible company and that they are better off buying new devices/machines from another brand rather than replacing the Samsung ones once they go out.