SamsungParts

As Brendan M. Wrote in his review last year, I just encountered the very same issue. The return policy is on their website, and does state circuit boards are not included. Ultimately, it is my fault for not reading the return policy before making a purchase, but in fairness, who does that? Their policy on the non-return of circuitry (and other items) should be made clear at the time of purchase. I'm not sure why they don't accept circuitry in return, either. How hard is it to plug it in and see if it works, to determine whether to issue credit back to the customer. I will avoid this place in the future because of this policy.

I ordered a replacement Samsung speaker from them J & J International is the name of the company Samsung directs you too. Was to ship next business day from date of order received it 6 weeks later after being told every week call back next week. Speaker was damaged and now they want my speaker back without refunding my money. They are willing to hold my money though for 6 more weeks while another speaker comes from Korea! Do Not Order from these people

If there were a competition for bad customer service, these people would win. I tried to replace a Samsung TV remote by buying from them, after Samsung directed me to their website. They sent me a remote that did not not work. When I called, everyone I talked to kept forwarding me to somebody else, and then they hung up upon me. I tried this twice, with the same result. They are all liars or idiots. I ended up sending the useless remote back to them, but I had to pay the shipping. I ended up buying a remote that worked from somebody else. The people at Samsung do not care about their customers, just getting their money.

Just purchased a new washer and dryer from Lowes last week and had it delivered on Sunday. After running my first load through the wash I realized one of the legs on the washing machine was broken. I looked up samsung replacement parts on the manufacturer website and they referred me to SamsungParts.com. This store has the most inflated, outrageous shipping and handling fees I have ever seen. The replacement leg for the washer is a small 3-4" piece of plastic that weighs a couple ounces and costs $1.85. The total to send the item to me was over $15 with a $9 shipping charge, $4 for handling fee and $1.07 in tax. I've never seen a $1.85 item cost $1.07 in tax. I hope to god I do not have to deal with this company again in the future.

I am usually tolerant of temporary setbacks in shipping or below-average customer service, but this company prompted me to write a scathing review (which I haven't done before). I ordered a part online and the Paypal transaction went through instantly. I was under the impression that the product would be shipped soon, but I was plagued with problems from the outset. I had to constantly call and email the company to get a status on the order- and their replies were largely inadequate. Eventually, I was told that the part they received was not in sellable condition and my order was cancelled, but this occurred almost 2 weeks after my order. I did get my money back, but not without a lot of effort on my end. Customer service was very poor in this case. I was referred to the manager of customer service, Charles, but never received a call back from him nor was I ever able to reach him on the phone. Please beware of this company- they need to get their act together!

The single worst company in the world. Waiting since Oct 2022 for a defective part to be replaced and they take your money and just lie and keep lying. As of this post no part and more excuses

Bought a brand new Samsung Refrigerator and could not get anyone to send filter. Called 1-800 - Samsung who told me to order on line at samsungparts.com but part never came. Called samsung 13 times in 2 days after waiting over two weeks for the filter. Samsung gave me various numbers to Factory Outlet who sent wrong filter and would not send new filters - [still waiting on refund]. Called back and samsung gave me J&J vendor who did not have a valid phone number. Called back samsung who told me that's all they could do and the phone number dropped several calls. Still have no filters. Terrible customer service. Do not buy any appliances--even new!

Worst company and service in a long time. I ordered 2 parts, and paid a HUGE premium for overnight Saturday delivery. The lamp came in broken (color wheel was fine). Ok, it happens, things break. But when I tried to contact customer service - nothing - no response AT ALL, EVER. After ordering another part from another website, I finally contacted Amex and got them involved. They finally called me. Gave me the run-around, and didn't want to refund any of the ridiculous shipping costs. When I protested, they offered 20% of shipping back. I told them that wasn't a fair offer, so she hung up on me. Draw your own conclusions, but I'd suggest you look elsewhere. Awful, awful service.

Absolutely do not order from this company. I ordered a part from this company and did not receive any confirmation that my order had been shipped. Naturally i thought the payment had not gone through or something else had gone wrong with the order so i placed another and set about contacting the company to check what was going on. 2 hours on the phone no response. It has been another 3 weeks since my second order. Terrible service and a broken company. Can't even find the energy to write this review because this company is not worth your time in the slightest. Don't bother trying to contact or even cancel your orders they will not come.

I am so disappointed on Samsung for parts replacement. I have a year old above stove Microwave, which I buy all Samsung including my phones. We had damaged the face-plate of the stainless steel left corner they had no replacement for the plate so decided to just get a whole new door. My kitchen has been all redone and I didn't want the plate to be damaged and not look good. Well I ordered the door which was $125.39 which I felt was not to bad, but then they hit me with a shipping & handling charge of $135.43! What is that! I can buy a new microwave for that! So so disappointed I thought I was buying top line my total for a new door is $260.82 just RIDICULOUS! Shame on them!

I ordered a part for my fairly new samsung refrigerator and they sent a part that didn't fit. Evidently they don't give you free shipping on returning parts even when it is their mistake. Paying $22 to return something to get my $35 back did not seem worth it, especially since they said it had to be returned in perfect condition to get my money back. I don't trust them to do the right thing and will avoid samsung prducts in the future.

I ordered a replacement base for a TV. They shipped a defective part, missing pieces, not functional. They refused to honor flat rate return postage. Threatened me with restocking charge. One day after they received the part back, they filed a claim with UPS saying "recipient reported damage on delivery". Absolute lie. I shipped it back to them in the same packaging they used to send it to me. No damage. I let UPS know. They have yet to issue credit card refund two months later. Credit card issued refund based on all the documents I sent them.

I need a power cord for laptop 730 QDA. You can't get them online, They are so specialized you can only from Samsung (ridiculous) AND THEY'RE OUT OF THEM! I have a $1000 computer I can't use! What dunce thought this up?

"Buyer beware! I ordered a Samsung A/S-TCon Board from them for a 46' LCD TV. They sent me a defective one and would not refund my money or send a replacement part. I even emailed them pictures of the defective part and also verified with a local tv repair store. This is a very shady operation and they provide terrible customer service. You're probably better off buying a new tv or having a diagnostic run by your local repair shop for $50 before wasting valuable time and money with samsungparts.com. I spent $175 for a part that is of poor quality. The electronic sodering is terrible among other things. These are refurbished parts. You are taking a big risk if you use them. They also don't return phone calls. I hope this review is read by others before anyone else becomes the next victim of samsungparts.com"

Took forever to get through to support. The first time I finally got through, the woman come on and said "sorry I can't hear you" and hung up right away. I heard her fine. Had to dial in second time, again took over 15 min to get through, and they were no help at all.
The second person said she could not find the item I was talking about and she would have to send the info to a research dept. and they would take app 48 hours to get back to me. What a frickin joke. I guess my first guess that I was going to get poor service should have been when the voice recorder sais "to serve you better, please have your model number and credit card information ready". I guess they assume I will need to pay for something no matter what.