SamsungParts

Took forever to get through to support. The first time I finally got through, the woman come on and said "sorry I can't hear you" and hung up right away. I heard her fine. Had to dial in second time, again took over 15 min to get through, and they were no help at all.
The second person said she could not find the item I was talking about and she would have to send the info to a research dept. and they would take app 48 hours to get back to me. What a frickin joke. I guess my first guess that I was going to get poor service should have been when the voice recorder sais "to serve you better, please have your model number and credit card information ready". I guess they assume I will need to pay for something no matter what.

Unfortunately no option to rate ZERO. Looks like a scam. Think twice before buy from this place. Ask return and replacement policy. Can loose your money.

It is very difficult to call them. You have to attempt to dial the number about 10 times in a row for the call to go through. I initially ordered on May 29th for 2 parts from them and my card information was taken to process the order but was not processed until 3 weeks after. I called them 2 weeks in to find out the status on my order for the rep to tell me that my order was on backorder which the rep did not tell me initially. They cancelled my order and they placed another order assuring me that the parts were in now and after a week I did not get a shipping confirmation. I called them today and the rep told me that the order is still on backorder. I was done. This place has horrible service and they will never get my business again.

Placed an order for a replacement USB-to-input adapter (to fit my S8 to a Gear VR headset, since the S7 and S8 have a different USB input/interface). Truly, nothing monumental, and a piece that's readily available elsewhere. Set up an account on their site, found the piece, entered my info, and... then...

Nothing. For, like, weeks.

I'd check the order, almost daily, hoping to get a shipping confirmation. No joy. The order still read as "new order". So, I got proactive, and emailed them an inquiry (silly me: I was hopeful). And I did get a robo-email, saying that they'd gotten my inquiry, and they'd get right back to me.

Ummm, no. Not for days. So, I called the phone number on their site. And, guess what? The phone rang four times, got picked up (Robot? Clerk? Who knows?), and was then promptly hung up. Five times.

I logged back on, cancelled my order, and bought the piece on eBay. At this point, I'd have happily bought from just about anyone else. I will be checking my credit card activity to make sure that the order was, indeed, cancelled.

AVOID THIS PLACE. Seriously, try Amazon, eBay - even your local Samsung repair outlet. It may cost you a little more (or, as in my case, less), but at least you'll get somewhere. These guys are horrible.

P.S. - Those positive reviews... seriously? Who writes this crap for these guys?

Ordered a stand for our TV. First of all the shipping and handling fees are ridiculously high, highest I be ever seen at any sight. Placed orders hoping that going with the "original Samsung supplier" is the best. I was so wrong. 4 weeks later still haven't heard from them, so I called. Turned out that the part was on backorder (no one notified me) and "just happened to " ship that day. Little more than a week after the stand arrived, missing some part of it. Called customer service again, and after a long chat they promised me to do an exchange. Emailed a shipping label 3days after!, I promptly shipped the package. Haven't heard from them for 3 weeks. I tracked the shipment it said it was delivered 10 days ago. I called again. I was informed that they "just happened to" place the new order that day (yes, 10 days after my package arrived). And that it s on backorder, probably 4-6 weeks from that day. That was 6 weeks ago. Haven't heard from them since, not an email, nothing. I will call tomorrow again, and I think I will have to try to get my money back through my bank if they are again no responsive. Did I tell that they only have customer service on weekdays between certain hours?
Worst company ever, save yourself the stress and buy from someone else.

My Samsung Powebot VR20H9050 robot vacuum cleaner was two years old when the left drive wheel assembly failed. I purchased a replacement Samsung left drive wheel assembly, part number DJ97-*******A, from Samsungparts.com (doing business as J&J International) in Feb 2018. The drive wheel assembly failed in October 2018, after only 8 months. I called J&J International and was told they do not warranty Samsung parts and only have a 30 return policy. Samsung manufactured the part so I called Samsung. Samsung told me to call J&J. Do not order from Samsungparts.com/J&J International. I found a refurbished assembly on Amazon for one third the price J&J charged me for the "brand new" assembley which lasted only 8 months.

I ordered an owner's manual and sent an email to cancel the order two hours after I placed it, as well, as calling customer service to cancel the order by phone. The company completely ignored my cancellation request and hurried to generate a tracking number two days later, but didn't submit the electronic shipping info to the USPS until the following day, three days after I cancelled the order. Then they sent me an email stating that it was too late to cancel because my order had already shipped. This email was sent two days after I had already cancelled the order, and the day before they submitted the electronic shipping info to the USPS. When I set up a dispute with my credit card provider, Samungparts.com lied and said I placed the order two days after it had been placed and then cancelled. Fortunately, I kept my emails showing the cancellation request with irrefutable proof of when I had placed my order. Then they sent me the wrong manual and wouldn't allow me to return it. The credit card company ruled in my favor but I had to send proof of the cancellation request and photos of the wrong manual. For your own sanity and peace of mind, DO NOT order from this company. There are plenty of other online parts stores that you can order Samsung parts from without having to deal with this unscrupulous and sleazy company.

Ordered a part right before Xmas and paid $22 more for expedited shipping on a $11 part. I did order 2 of the same part to have a spare. Found the part on Amazon for $11 and with prime was free shipping in 2 days, so cancelled the order with SamsungParts. Got a confirmation it was cancelled.
Fast forward 3 months and guess what, I got charged $45 something for a cancelled order. I call SamsungParts, and tell them I don't need the parts and it should be cancelled. I requested a return slip that took almost a week and a full refund.
I get refunded the part price and no shipping. I call and email and they said I will get it. Now almost 2 months later I still don't have that refund.

SO THEY ARE A BUNCH OF THIEVES., also I will never buy another Samsung appliance again. My $1100 washing machine was part of the exploding top recall. The part I ordered was a plastic cap on the bottom of the tub covering the screw.
My $1100 dryer has broken twice, under warranty one time for a heater element and the other luckily under my Home Warranty.
Now my almost Samsung $4500 fridge has had the icemaker fixed over 3 times.