Zi H.

Ordered a stand for our TV. First of all the shipping and handling fees are ridiculously high, highest I be ever seen at any sight. Placed orders hoping that going with the "original Samsung supplier" is the best. I was so wrong. 4 weeks later still haven't heard from them, so I called. Turned out that the part was on backorder (no one notified me) and "just happened to " ship that day. Little more than a week after the stand arrived, missing some part of it. Called customer service again, and after a long chat they promised me to do an exchange. Emailed a shipping label 3days after!, I promptly shipped the package. Haven't heard from them for 3 weeks. I tracked the shipment it said it was delivered 10 days ago. I called again. I was informed that they "just happened to" place the new order that day (yes, 10 days after my package arrived). And that it s on backorder, probably 4-6 weeks from that day. That was 6 weeks ago. Haven't heard from them since, not an email, nothing. I will call tomorrow again, and I think I will have to try to get my money back through my bank if they are again no responsive. Did I tell that they only have customer service on weekdays between certain hours?
Worst company ever, save yourself the stress and buy from someone else.

The shipping is ridiculously expensive, and many times they sell really useless stuff.
And when there s something better, it sells out in seconds, like they have 3 peaces of each items or so. Or they maybe dont have the cooler designs or prints on some items. Who knows. I dont think that it s only me who never gets to the site in time.
If you calculate the shipping into the price the whole deal is not that cheap any more.