June B.

This company gives you the option of ordering larger-sized tumbled stones at a higher price on its website. I placed an order for three different types of larger stones that were described as having an average size of 1"-1.5". When I received the stones, they were the size of pebbles, and certainly not within the parameters of the size category I ordered. I ended up sending back most of the stones. The girl who answers the phone, Becky? Is snooty and rude, and it wasn't until I told her that I intended to dispute the charge that she reimbursed my return shipping costs. Since that time, I have ordered from two other online stores that sell tumbled stones, and the stones were exactly as described, especially the size description. I would not recommend this online store to anyone. At first, you'll think the prices are reasonable until you see the quality and size of the stones, then you'll wish you had shopped elsewhere.

I ordered an owner's manual and sent an email to cancel the order two hours after I placed it, as well, as calling customer service to cancel the order by phone. The company completely ignored my cancellation request and hurried to generate a tracking number two days later, but didn't submit the electronic shipping info to the USPS until the following day, three days after I cancelled the order. Then they sent me an email stating that it was too late to cancel because my order had already shipped. This email was sent two days after I had already cancelled the order, and the day before they submitted the electronic shipping info to the USPS. When I set up a dispute with my credit card provider, Samungparts.com lied and said I placed the order two days after it had been placed and then cancelled. Fortunately, I kept my emails showing the cancellation request with irrefutable proof of when I had placed my order. Then they sent me the wrong manual and wouldn't allow me to return it. The credit card company ruled in my favor but I had to send proof of the cancellation request and photos of the wrong manual. For your own sanity and peace of mind, DO NOT order from this company. There are plenty of other online parts stores that you can order Samsung parts from without having to deal with this unscrupulous and sleazy company.