Stacey E.

My wife and I bought a Samsung washer and dryer in August of 2019. The washer lid came apart at the seams causing it inoperable. I contacted Samsung parts (J&J International) and ordered the replacement lid in July 2020. The lid was on back order, which I understood with year we are having. I called several times to check on status with reassurance that the part was on the way. I called again on Oct. 15th to find out that my order had been canceled due to the credit card billing address was incorrect and an email was sent. After going thru the process again to reorder, (35 minute) all the information was correct. My new lead time is currently 6-8 weeks. Well I guess, I will continue to meet new people at the laundry mat for another 2 months for a washer that is under 2 years old.