S B.

I see why the rating is what it is, and I haven't even gotten to a point where I can order from them. Don't try using their email for help, it should not be called "*******@samsungparts.com" it should be called "*******@samsungparts.com." If you send them a question, it gets passed around to different people- you get a response from someone new to your email chain every time; and it's clear they are not reading what your email is saying, because every message contradicts the last and shows zero reading comprehension. Customer service experts my absolute arse. Not only is this entity setting their customer service team up for failure with a system that doesn't assign people to requests, but the team doesn't give a flying crap about the emails they receive. I can understand if a company has a weak customer service team, but this company is entirely structured around Customer Service and Parts Research. They seemingly do neither. So maybe they should stop being a company.