Still waiting for other half of my order from August 2015 can't get any satisfaction from customer service keep fobbing me off & poor quality items I have asked for a refund 6 times still nothing all items Junk.
I had mixed emotions about my experience with sammy dress. I ordered a sweatshirt and it came exactly as expected, as well as a bathing suit. On the other hand, the lingerie I ordered was very cheap and when I tried on the red babydoll, the connector string broke before I could even put it on! So I have no way of wearing it now and it would cost me more to ship it back, than I would be getting refunded.
The shipping was about average. It said since I am in the US that it could take up to 25 days- and after the 10 day "process", it arrived about 3 weeks later.
I would buy from Sammy Dress again, but not before taking time to look at the product reviews
I wanted to share that I had an awesome experience with Sammy Dress. Quality of products is awesome and I would definitely buy here again. I'm very happy with shipping. I paid for expedited shipping and I got my products faster than the stores here in the U.S. I placed my order on a Sunday and by Thursday I had all of my dresses at my door step. What I recommend everyone doing before ordering is ask if your item is in stock that will make your purchase go faster, better, and, will make everyone happy.
I think I am addicted to SammyDress, they always have new things and at great prices. Any issue you may have just send them a message and they get back to you within a day or so. They are very helpful and the site is overall amazing. Lots of opportunity to get things at a reduced price. SammyDress keeps me looking good and for less. Whats not to love about that.
I ordered a purse and I love it! I did have problems with other parts of my order. (ran out of product and didn't ship on time) but they were quick to respond. They did everything they possibly could to right their wrong and made sure I was satisfied. They were very professional.
"I read other reviews and at 1st I was skeptical but I live n the USA, placed my order and recieved it n 2 weeks. All items I purchased were n great condition and just like the picture. I have since then placed another order and it actually came faster than the 1st so I was very happy about that. I'm glad I found this website and will continue to b a loyal shopper with them."
I love the colour it fits perfect and the different style, id recommend sammydress definitely. It is lucky, I received the items before the party. I am a little worried at first, because so many people said that they can not receive the items. Now, I am sure that I can trust sammydress. Worth to wait for 37 days to receive my order. I had placed another order on 11/02, hope second surprise.
SammyDress is really a great website. I have never seen so much choice for such an affordable price. I've purchased many various items from the website and not one has disappointed me. The quality is good especially for the price. I've had a parcel not arrive once. I emailed the customer service and they got back to me in 24 hours and re-shipped the item which I received.
I truly love this website.
Before Sammydress, I was really hesitant and had never ordered anything online especially clothes. Now, I shop at Sammydress with a bit more ease as all my orders are always delivered within the time frame with a bonus of being cheap and stylish! The only downside that i'v experienced with shopping at Sammydress is that some of their dresses are not always exactly as they seem in the photos and maybe a bit shorter in person.
Overall, I have had a great experience with shopping at Sammydress and will continue to do so in the future!
I shopped a few times on sammydress and yes the delivery is really slow, it takes about a month to get to me, but so does every other delivery from China. The pieces look just like in the pictures. The quality is proportional to the price of the piece you are buying. Before purchasing always look carefully through the measure chart and which fabric the piece is made of, and it will turn out fine.
Didn't receive 2 of the 4 items I ordered. Until I tried emailing to find out when to expect the other half of my order, I was told they would no longer have the item in stock. However, their site still showed the item for purchase. So, they told me to pick something else out. I chose something that cost less than the two blouses that I ordered. They told me it would be an additional $3. Dollars. I asked why I should pay more when I already paid for the shipping and it was their mistake, not mine. They wouldn't agree, so I asked for a refund. They did give me the refund, but not the entire shipping fee I paid. I have a feeling that is how they operate. They collect full payment when they only ship partial orders. I'm sure they expect most people won't bother because of the inexpensive items. I would never recommend Sammy Dress or buy from them again. Also, their sizing is not the same as in the US, their sizes run much smaller.
Dear Tee,
Thanks for telling us.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Please tell us your order number.We are willing to help you.
Best Regards
Customer Service
I love Sammy dress there my go to web site for anything from kid’s clothes to things in my home! I love there shoe selection and there clothes I think were made just for me! I love the bags and really have no complaints! I don’t mind the wait for my items because I do realize that they are coming from overseas so I would give this site not 5 thumbs but 10!
I ordered on October 6th and I still have not received my item I ordered something cheap just to see what the service was because I wasn't sure this website was Legit. Luckily if I do not get it I'm only out about 15 bucks but it's the principle. I will never use this website again. Awful!
Dear Nomo,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
For the item you still haven't received.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I have at least a month and a half trying to track my damn package and no response. What kind of business is this so called company trying to run. I want a full $#*!ing refund. I had planned to have my merchandise by a certain date due to an event I was attending. Ridiculous!
Dear Marie,
Thank your for your message.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Wrote a review stating that I did not receive some of the goods and some other items did not match description. Sammydress replied asking for order number to look into it. Supplied Sammydress with order number, have not heard anything since. So it would appear that Sammydress is appearing to do something positive but has no intention.
Dear Veronica,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
For the issue you have mentioned.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
SammyDress is a trustworthy site, in my opinion. I have ordered from them quite a few times now and they have never failed to send me my orders, which take about a month to come in due to the distance :) Items are also in good condition for such affordable prices. I would recommend this site to others!
I have ordered my dress and shoes and I paid 39 $. I don't know where my order is! I have tracking but no one that I can ask to.
The customer service doesn't reply. It's just pathetic.
Seriously STAY AWAY from this page if you don't want to waste your time and money.
Dear Carla,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we an check it for you?
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
Hello, I just ordered from sammy dress and the experience was great. No problems what so ever and it was even shipped earlier than expected. Everything was as expected thanks to the reviews and descriptions on the sit. Overall love this website and definitely will order again and again! As well as recommend to friends
I ordered a bathing suit after reading multiple positive reviews on the site. I needed the suit 4 weeks from the date I ordered it, but I sprung for the "express shipping" of 3-5 days... what they don't tell you, is that they may charge you extra for shipping, but, if they don't have the item in stock, they still sell it to you, charge you, and leave your order in "processing" without telling you it isn't in stock... I waited 3 days in "processing" limbo before I reached out to the company. They wrote back 24 hours later and said that the item was out of stock... then, when I picked a replacement item, they said the replacement was also out of stock despite both items being available on the site... It has been 3 days since I requested an update on my order, and it is very frustrating to wait 24 hours between each communication... I am waiting for my refund... hopefully they don't wiggle out of that as well. I would say that the site isn't very trustworthy.
Thank you for your review, and I am very sorry for the inconvenient we cased. Regarding your order, our colleagues have arranged the full refund for you, and you will receive the refund in 3-5 working days. Please wait.
This is an amazing site! They have the best selection as well as the best prices that you will ever find! I will no longer be shopping at department stores or boutiques thanks to sammydress.com, no one can beat them. If you haven't gone to their site yet, go now because I promise you won't be disappointed.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
Dear Len,
Thank you for notifying us of your complaint.
We are regretful to know that the product did not meet your expectation.
In order to resolve the quality and the delivery issue, would you kindly offer your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/