Sammy DressReviews 6,937
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Just take your money and burn it because that is what you will get for whatever you order. The thieves must be putting in the only decent reviews because most everyone is like me, very negative. Don't waste your time with Sammy Dress... RIP OFF! The star is because they won't let you write a review unless you give them at least one. That sucks..
There is a great variety of beautiful and unique items available for sale. I have purchased two different items and both of them were gorgeous. The only downside is that the shipping can be rather slow.
Not only were the clothes the wrong size nothing looked like the site showed. EVERYTHING was cheaply made and they robbed me. I had to pay 24$ in shipping and handling AND then I had to pay ANOTHER 24$ on top to the third party company they use. But to make matters only worse they put my order in 2 shipments so now I have to pay ANOTHER 24$ because they are useless morons who are only after money. NEVER EVER EVER use this site or company!
Dear Adrianna,
Thank you for your feedback.We are sorry for the inconvenience caused.
Regard the dispatch issue, orders will be split because some items are out of stock. In order not to keep our customers waiting, we dispatch the items that we currently in stock.
About the size and quality issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
OK... just think about it! A whopping TWO people out of Thousands like Sammydress.com! LOL! THAT ALONE is the short answer. (Probably family members). I only wish I'd seen reviews prior to purchase of shirts for our choir. They were (3) sizes too small & after many emails, NO REFUND, NO SERVICE, NO HELP! They told me to sell the stuff to a friend. REALLY? SCAM in the worst way! AVOID at ALL costs. Be patient, keep shopping ANY place else! You'll find what you like from a well-trusted source. BE SMART! AVOID Sammydress!
Dear Lmichelle,
Thank you for your message.We are sorry for the inconvenience caused.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
About the size, we need to verify it at first. Please kindly note 1 inch = 2.54 cm.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
Awful comms. Banal and inconsistent responses to non delivery notification.
Previously have used EBay and even Aliexpress. Non deliveries from China do occur, and on all occasions, have received prompt and courteous (and relevant) responses. That's because because EBay especially, and latterly Aliexpress run a tight consumer protection regime. None of this (other then PayPal protection) applies to Sammydress.
Given that there is nothing on Sammydress that cant be found cheaper on either EBay or Aliexpress, and their customer service/protection are far worse, I for one will never use Sammydress again.
Dear Norman,
Thank you for your feedback.We are regretful that you feel like that way.
We are always responsible for our customers.
As for the delivery issue, we are here to assist you to resolve it.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
I ordered 6 shirts/sweatshirts XL. When I got them the zippers don't work, and the tags on the shirts (ALL of them) read XL but were XS. I spent $72 and spent 3 weeks back and forth with "Customer Service" emails where they wanted the shirts back and credit me $14. Still no satisfaction. Stay clear!
Dear David,
Thank you for your feedback.We are sorry for the inconvenience caused.
About the size issue, we need to verify it at first. Please kindly note 1 inch = 2.54 cm.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a dress over 2 months ago from there. Still haven't received it. RIP OFF. Spent over $25.00 on their site. Ordering for Christmas no doubt. DON'T ORDER FROM HERE. THEY DO NOT RESPOND TO EMAILS. Looking up phone number and it states clearly "All the items are from Shenzhen, China, so it is a little slower than your local online shopping". My cousin lives in Thailand and he mailed packages to here in November for Christmas. THEY WERE DELIVERED W/NO PROBLEM..
Dear Melanie,
Thank you for your message. We are sorry for the inconvenience caused.
We are always reply messages within 24 hours.
About the delivery issue, we are here to assist you to resolve it.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
I made two orders to SammyDress in Mid December for my daughter's birthday. Not only did I not receive the order in time for her birthday, I am still waiting after more than 6 weeks! They say the order was sent out, but where is it? There is no tracking information available. I have since requested a refund for my orders. Tired of waiting for an order I no longer need. If you would like to receive your order in a timely manner, I do NOT recommend this site!
Dear Patty,
Thank you for your recent message.We apologize for this inconvenience.
About the delivery issue, we are here to assist you to check the detail information.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
Absolutely terrible on all counts. Spent a lot of money with them for Christmas presents, when they arrived the quality was so poor, and the sizes wouldn't even fit a child, let alone an average sized man. I was embarrassed to give them as presents. I let this go as I thought buyer beware, I should have researched the company, their sizes, and the clothes were very cheap so should have guessed the quality would be poor. One parcel never arrived before Xmas. It took 2months to come and when it did it was full of rubbish and someone else's empty parcel. When dealing with customer services it was very frustrating not being able to talk to someone. They were very quick in responding though. I explained my situation and asked for me to provide evidence. I emailed them my order and tracking number, and sent them photos of all my confirmation emails and pictures of my parcel and also the other customers parcel with all their details on. They said give us 3days to investigate. 3weeks went by and nothing. I emailed back politely saying has there been any progress, I have given you 3weeks now. They emailed back immediately asking me to contact the courier to start an investigation with them, and also with the post office. A courier that THEY employed! So basically they would not have emailed me back until I chased them up, and they clearly hadn't done any "investigations". Then they had the cheek to ask me to do their dirty work! I didn't even know who the courier was! In the end I paid for 2 products that I never received and could not get a refund or replacements for. I will never be using a cheap small business again. Much safer to use a bigger company, pay a bit more money, get good quality and know any issues are resolved easily. DO YOUR RESEARCH!
Dear Vikki,
Thank you for your important feedback.We are sorry for the inconvenience caused.
Regard the quality and size issue, we regret things did not work well for you.
About the delivery issue, we need to verify it at first.If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
This is far most the best China website to shop from that I have stumbled on the prices are unbelievable but trust me best value for your money been using this website for 2 years now and I don't think I'll ever stop I never regret buying here best part is they have a app in the play store! With tones of rewards, I invited my girlfriend to shop here and she loved me for it :D :D :D
RIP OFF! The clothes are NOT standard sizing, and when they arrived STUFFED into plastic bags, they had been sealed into the tape, and were destroyed when opened. When I tried to return them, I was told that they don't accept returns after 7 days, but it took them over 3 weeks to respond.
AND, now my credit card has fraudulent charges on it... suspecting this company!
Dear Amy,
Thank you for notifying us of your complaint.We are sorry for the inconvenience caused.
Please check our warranty and return policy here: http://www.sammydress.com/m-article-id-16.htm
We offer a 30 day return policy for the product.
About the size, please kindly refer to the size chart and note 1 inch = 2.54 cm.
We are here to assist you to resolve it.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
6 months of trying to get items orderes delivered and attempting to get a refund I have given up. Read the reviews online and DO NOT order from this company... while it offers what appears like a bargain... believe me when I say you pay more for what... If anything you recieve
Dear Angela,
Thank you for your feedback.We are sorry for the inconvenience caused.
About the delivery issue, we are here to assist you to resolve it.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
Won't be ordering glad I read these was just about to place my order cheers
Dear chelsee,
Thank you for the message.
We regret that you feel like that way.
Please rest assured that we would continue improving our service.
Please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm anytime and we would reply you within 24 hours.
Thank you for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
I ordered two pins and a dress.
The pins were beautiful and looked exactly as pictured on the site.
The dress was shoddily made and looked nothing like the image on the site. The XL I ordered was less than 10 inches from the top of the shoulders to the waist. The edges were unfinished and had many loose threads. Very disappointed. (The picture is what looked like on the site and what I received)
I ordered five items in December of 2014. I received an email that the first four items shipped. I never received them. I then received an email that the last item shipped. Months later, I finally got the last item shipped, but I still had not received the other four. To this day, over one year later, I still haven't received those four items or a refund. I have contacted Sammy Dress several times and they will not refund my money. They offered to give me money in my Sammy wallet, which isn't helpful since I will NEVER order from this site again. The money they offered me in my Sammy wallet was also not as much as I actually spent! This place is awful.
Dear Krystle,
Thank you for your message.We are regretful that you feel like that way.
About the wallet refund, it is just an option.If you want it to be arranged to your original payment account, we can arrange it for you.
We always respect customer’s decision.
About the delivery issue, we are here to assist you to resolve it.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
I bought a jacket which came with a stain and the "M" size was very, very small. After four weeks of emails and negotiations with sammydress I managed to get a full refund.
Dear Jonas,
Thank you for your feedback.We are sorry for the inconvenience caused.
About the size issue, please kindly refer to the size chart and note 1 inch = 2.54 cm.
In order to follow up and resolve it in a better way, would you kindly offer your order number?
We would try our best to assist you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
Item (crop top and skirt set) I received was in great condition, good quality and received within 2 weeks. I was pleasantly surprised for the price and would purchase from them again
Do not waste your money on this company. I'm an intelligent woman, however, I never thought I could be duped by this rubbish. I'm not even going to attempt returning the 2 horrific excuse of dresses, I will just have to put this down to a lesson learned. If they were in the UK, they would be investigated and fined for misdescription - trading standards would have a field day!
Dear Andrea,
Thank you for your message.We regret things did not work well for you.
In order to verify and resolve the quality issue, would you kindly offer your order number so that we can check it for you please?
We would try our best to assist you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
I'm really happy that I have found Sammy Dress at Facebook. You can buy Shoes, clothes and little things as well as for your daily life. Cool are the watches and jewelery!. A tip, Europeans should buying the clothes 2 sizes bigger. I have, for example, XL for jackets and have taken at Sammy Dress 3XLbut the size tables are well represented. The jacket fits perfectly, the quality is also great. The goods were delivered as desired. Only the delivery time was a bit long but the holidays still were added. I like to order again.
I PURCHASED 2 WIGS FROM SAMMYDRESSES.COM THEY WERE PAID FOR AND CLAIMED TO BE SHIPPED OUT. I'VE TRIED TRACKING TO SEE WHERE MY ITEMS ARE LOCATED NO LUCK, TRIED CALLING. Bull$#*! NUMBER. SCAM SCAM SCAM DO NOT SHOP HERE! I NEED MY MONEY BACK ASAP
Dear adrianique,
Thank you for taking your time to write the review.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
In order to verify and resolve the delivery issue, would you kindly offer your order number so that we can check it for you please?
We would try our best to assist you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
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Dear Sylvia,
Thank you for your recent comment.We are sorry for the inconvenience caused.
Regard the delivery issue, we are here to assist you to resolve it.
Unfortunately, we cannot find your order record in our system.
Would you kindly offer your order number so that we can check it for you please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/