Sammy DressReviews 6,937
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Not only do they put your order on "back order", they take up to 2 months to ship out. I purchase an item a week ago and it will not even be received by them for another 3 weeks. Once they get it, it will take up to 45 business days for me to receive it here in the states. Trust the reviews! Don't buy from Sammy Dress. It may be cheap but not worth the quality or the time.
I ordered from Sammy Dress, I ordered and then wrote a ticket and told them that I ordered even after the bad reviews. I ordered six wigs and I got a email stating they where shipped and provided a tracking number which is no GOOD. I told Sammy Dress that I'm in a wig group on facebook that has over 10k women in it and I was hoping that all would go well. I then contacted Sammy to asked were my items shipped because I seen major complaints of this. I was sent a email telling me that my 1 unit was on back order. Well I don't feel I should have been the one to find out only because I sent a ticket. I have since then got a email saying that the other unit was shipped. The first order has not arrived and the ladies in the wig group are waiting to see what I get... SGLBZ*******783 shipping number for the first package lol but I can't track the package. I have notice that when you contact Sammy they give you a very generic answer that benefits them...
Dear Claudette,
Thank you for your message.We apologize for this inconvenience caused.
We are afraid that the SGLBZ1570458783 is not a tracking number for the package.It is a reference number which cannot work as a tracking number.
Please kindly note that the tracking number is offered by the shipping company and it is an option for customers to trace the status of the shipment.And it is charged by the courier company.
We have resolved your issue through our ticket center, please check your account for the refund from us.
We have also sent you new messages to follow up the issue, would you kindly reply us please?
If so, that will be really grateful.
Many thanks in advance!
Sammydress Customer Service
http://www.sammydress.com/
This company is scam. They shouldn't sell if they don't store the items. Sent 1/3 of my order then no message anything. I asked why then answer me and sent another 1/3 month later. I still should get another 1/3 which has been 3 months. Now they don't even answer my emeil! I gave up and will think someone stole my money or I lost my wallet. Don't buy any stuff from this site please.
Dear Claudette,
Thank you for your message.We apologize for this inconvenience caused.
We are afraid that the SGLBZ1570458783 is not a tracking number for the package.It is a reference number which cannot work as a tracking number.
Please kindly note that the tracking number is offered by the shipping company and it is an option for customers to trace the status of the shipment.And it is charged by the courier company.
We have resolved your issue through our ticket center, please check your account for the refund from us.
We have also sent you new messages to follow up the issue, would you kindly reply us please?
If so, that will be really grateful.
Many thanks in advance!
Sammydress Customer Service
http://www.sammydress.com/
I purchased 2 skirts and 2 sweaters at the beginning of December. They were gifts for Christmas, and the site said they would arrive before Christmas. I didn't get the items until the second week in January, and when I opened them up I was extremely disappointed. One of the buttons popped of the skirt as I was taking it out of the package, one of the skirts didn't have a button hole sewed in, one sweater (I ordered a medium) looked like it'd fit my 7 year old niece, and the other sweater was so off from the picture. It was crocheted and had large holes in the pattern (large enough that you'd have to wear something else under it) and there were threads hanging off everywhere. I called, emailed, and finally messaged them on facebook before I got a response. Their answer was I could cut a hole in the one skirt to make a button hole because skirts in China aren't typically made with a button hole. WHAT?! Lol what a joke. They basically said I could send back the one skirt that the button popped off of for credit to purchase from them again. That's unacceptable. I'm not done dealing with them, and I won't stop until I get a full refund. They have no idea how determined I can be when I feel I've been taken advantage of.
Dear Brittany,
Thank you for your feedback.We apologize for this inconvenience caused.
About the quality issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
Worst quality, not even look nearby the same as the photo on the website, but also waited 2 months and then just one of the two dresses came! Don't waste your money!
Totally disgusted by the service I received, they very quick to take your money, but they don't send you your package. I placed and paid for my order on the 25th of November 2015. They state that you will receive your order within 25 working days, still waiting and after numerous complaints nothing is resolved. It looks to me like a SCAM... If they had a legitimate business they should give better customer service, and SHOULD know that stealing money from people is not good publicity since we have social media. I raved about the products to every one I know, now I tell them they are a bunch of thieves so you will not see any good publicity from me and I will keep on posting it until you refund me or give me my package that I paid for. Don't ask me for a private email address, if you have nothing to hide we can discuss this matter in public. We should warn future consumers that they will be losing their money, come clean and PAY ME BACK! GATVOL!(THEY WON'T POST MY REVIEW UNTIL I SELECT A STAR-THEY DO NOT DESERVE ANY STARS!)
Dear anneri,
Thank you for your recent feedback.We are regretful that you feel like that way.
In order to verify and resolve the delivery issue, would you provide us your valid order number so that we can check it for you please?
Please rest assured that we would try our best to assist you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
I sent the clothes back and they refused to refund my money. Poor customer service, stay away from this website, it's a waste of money, never purchased anything from them again, hope they go out of business. I will give them zero rating, one is too much for them.
Dear Ann,
Thank you for your message.We apologize for this inconvenience caused.
About the issue you have raised, we need to check the detail to confirm at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
It seemed as though I was talking to a bot. She gave the same response three times and even when I gave her the same number with only two number removed, a human would have noticed that. They also gave me the website they use to track their orders, after I suffered through half an hour of talking to a brick wall. The best part is, The whole time I was chatting with the bot, I had the same info as the tracking site on USPS.com. This is a scam.
Dear Christina,
Thank you for your feedback.We are regretful that you feel like that way.
About the delivery issue you raised, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
I loved this and so did everyone else!
This little combo of dress and stockings from Sammydress was so stylish it won Fashions on the Field on Melbourne Cup Day in Australia. It was so comfortable and easy and went perfectly with my Stylish Elastic Waist Kitten Pattern Bodycon Stockings For Women *******
I work them to "The Melbourne Cup" races and everybody loved them -
I am a former model and both my husband and I are quite well known personalities here in Australia
My order took over 10 days to come. The product (swimsuit) straps were not sewn securely. Very, very thin material and the worst part is the top half was tooo short! It looked like they didn't sew on all the material. Wish they had a zero rating because I expected the worst but this is beyond horrible.
Dear Barbara,
Thank you for your feedback.
We are regretful that the product did not meet your expectation.
We need yo verify the quality issue at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
As you know I had a HUGE complaint regarding Sammydress as in October 2015 I had ordered some items from them. Long story short, I didn't get the items that I had PAID for and wrote to Sammydress endlessly with no resolution. In the end they sent me a link to unsubscribe from getting any sales notification as I had complained that my problem was not being addressed but yet they kept sending me alerts to purchase from them. I was determined to have some form of redress so I took to the internet and stumbled upon this site. Praise God! Alleluia! Shortly after I received a notification from SiteJabber on behalf of Sammydress... Their Customer service representative apologized profusely about what had taken place and said that she would look into it. I was told that they would refund me in full and asked that I change my review and was even promised a big gift if I did... now understand that I don't take kindly to being what felt like a bribe to me. If you want to give a gift because you feel its the right thing to do especially when you put a customer through... then give a gift for that. Anyway I have to be honest as the Customer service rep Wera followed through to ensure that I had been refunded in full and for that I am extremely grateful. It is unfortunate as I told them that what started out as a private matter had to become so public. This is the age of technology and social media... merchants, supplier or any company cannot be so laid back especially in a market where you have so much competition banging at your doors. I am grateful that my gross with Sammydress has been resolved and I applaud you SiteJabber for airing my complaint.
Dear Customer,
Thank your very much for your recent comment.
Glad to know that you satisfied with our service.
Please kindly note that we are not bribing you.We just want to thank you for taking time to updating and give us a second chance to serve you in a better way.
Please rest assured that we would continue improving our service.
Please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm anytime and we would reply you within 24 hours.
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
I had about 3 bad experiences with them. I received the wrong item twice. I will not order on their site anymore.
Dear Melissa,
Thank you for your feedback.We apologize for this inconvenience caused.
About the “wrong sent”issue, we need to check the detail information and verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
I recently bought items and paid for expedited(supposedly 3-5biz days). Passed day 13 but nothing was delivered, no updates, nor can i write them back to inquire whereabouts of the merchandises. I suggest you to take this under serious consideration if you are buying anything that is time sensitive. I have to see the quality, and accuracy of the fitured items. I only hope the items will get here some day soon. What in the world 3-5 days shipping mean to them? $35 shipping fee for expedited service gown down the drain!
Dear Customer，
Thank you for your message.We are sorry for the inconvenience caused.
In order to resolve the delivery issue, would you kindly offer your order number so that we can check it for you please?
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
This kind of $#*! should never leave the sweat shops! Not at all as advertised! Do not buy from this company unless you like to get SCREWED!
Dear sam，
Thank you for your feedback.We regret things did not work well for you.
In order to resolve the issue in a better way, would you kindly offer your order number so that we can check it for you please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
The items are poor sizing- I'm 5'3 and I ordered a LG just to be safe. It was still way to tight. Couldn't even zip my dress up. Cheap, itchy and scratchy material. Overall EXTREMELY POOR QUALITY. On top of that it took over 2 months to receive these articles of "clothing". It felt like I was trying to wear a shower curtain. Never buying from them again. Worst experience of my life.
Dear Kalli,
Thank you for your message.We are regretful that you feel like that way.
Regard the quality issue, we would like to assist you to resolve it in a better way.
Unfortunately, we cannot find your order record in our system.
Would you kindly offer your order number so that we can check it for you please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Ticket ID is T*******419 I'm still waiting on my two wigs I have escalated my claim on paypal I ordered two wigs back in December and now it's Feb I still waiting on my wigs I filed a ticket with them and they keep telling me to wait now I will file a claim with PayPal
Dear Gina,
Thank you for notifying us of your complaint.
About the delivery issue, we have sent you a new message to follow up the issue.
Please rest assured that we would verify it and resolve it to your satisfaction.
We are waiting for your reply.
Many thanks in advance!
Sammydress Customer Service
http://www.sammydress.com/
Daughter in Laws LOVE ths site. Theyve nt hd issue other thn sizing. Order nxt sz or two up for sure. Me? NO SUCH LUCK. Action/reaction right? NO. I've PD. No merchandise a month later. Ridiculous.
**UPDATE**I've upgraded my rating from 1 to 3 stars peeps. Sammydress.com originally offered me a refund of $17.49 when my purchases totaled $38.33. After a NO WAY! That solution SUCKS! I received my $38.33 refund! It wasn't EZ. There was a lot of back and forth. Mostly them offering everything except the return of my $ in full or replacement of purchases and me saying NO NO NO - SHOW ME THE $! Strangely enough, although I've received a full refund, they're still trying to offer me solutions to my "issue"...
Here's a solution: Don't do business w/them EVER.
Dear Tallie,
Thank you for your feedback.We are regretful that you feel like that way.
About the size, please kindly refer to the size chart and 1 inch = 2.54 cm.
In order to verify and resolve it, would you kindly offer your order number so that we can check it for you please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I am from Ecuador, and I am sammydress client. I made two purchases online on this page, the first two years and now makes. It has really surprised me because the quality of things improved a lot, and I think now more efficient shipments, packages it received in 28 days and the first purchase I made takes me about two months. I am very glad purchases :) and it's exciting for me to open the package and find what I saw on the screen in my hands. I recommend the product for those who are interested Asian fashion, I admire too... and I think I found it all here with good prices here :)
Sweater had a sleeve that tore in two the first time I wore it I gave it two stars instead of my initial one because they refunded my money after seeing my feedback. I will avoid them from now on. Also sizes are chines sizes and we are not as small as chinese girls, so order 2 0r 3 sizes bigger and MAYBE you will get lucky
Dear Lina,
Thank you for your recent feedback.We regret things did not work well for you.
Please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
As we have already assisted your to resolved the issue.
We sincerely hope that we can cooperate in the future.
Please feel free to contact us anytime if there is anything we can do for you.
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
I ordered two dresses for a Valentine's Day photo shoot about a month in advance with express shipping. I still have not received anything so I'm going to have to spend even more money to find a different dress somewhere I can actually rely on.
I am completely disappointed and I'm going to try everything in my power to get my money back from such a ripoff site.
Dear Mickie,
Thank you for your feedback.We are sorry for the inconvenience caused.
Regard the delivery issue, we are here to assist you to resolve it.
Unfortunately, we cannot find your order record in our system.
Would you kindly offer your order number so that we can check it for you please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
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Dear Kadden,
Thank you for your feedback.We apologize for this inconvenience caused.
In order to verify and resolve the delivery issue, would you provide us your valid order number so that we can check it for you please?
Please rest assured that we would try our best to assist you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/