The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
If you want cheap well-made clothing this is the site for you! You can't beat their prices for the quality of clothing. They have great styles and are constantly keeping up with the newest fashion trends. I always tell my friends about this site and would recommend it to anyone. Great clothes, shoes, jewelry, handbags, and more! They will also answer any questions you may have about their products. Love this site!
Sammydress.com is a jewel of an online store for any fashionista! If you like shopping at the cheap little Asian-run boutiques that may be around your house (ex: Fashion Q, Fashion Moda, you know what I am talking about!), this site is definitely for you. All of the items are very low cost, and when you factor in shipping and divide it per item ordered, you still end up paying less than you would've in the local stores.
Of course, every business has issues--shipping can take a while since the company is in China, it takes some time to clear customs and whatnot (my order took about a month). I would suggest NOT ordering from this site if you need an item by a certain date! Also, there are times when you will place an order and find some of the items went out of stock before your order was fulfilled, and you are contacted by message to either choose another item, or apply for a refund. It can be annoying, but I have never found it a problem because I usually have items on my Wishlist that I can replace the out-of-stock item with:)
Quality of items varies on the item, but I have found a lot of fun little pieces that were well done. I definitely suggest giving the site a try!
The customer service at Sammydress are excellent, they are very helpful. The quality of clothing is excellent.
Hello,
I have made several orders on these sites, all arrived on time.
All products were as described for the shoes even if the numbers are smaller than European size. I did this and then to apologize they sent me a gift. I will definitely other orders on this site.
This are my orders:
M************** 26/08/2013 08:29:18 AM USD 40.92
M************** 12/05/2013 09:06:24 AM USD 13.09
M************** 14/10/2012 11:43:31 AM USD 201.83
I ordered 3 tops from this website. From order confirmation to having the products in my hands took 3 weeks, and I opted for Expedited Shipping (DHL). For all the 3 tops I bought, I read the reviews and made sure they were mostly positive. BIG MISTAKE. Only 1 top was exactly as it is in the photo. 1 was about 80% close to the photos, so I'd give it a pass. The 3rd one, however, was definitely not the same top. I would say it is 50% of what it is in the photo. From material, to cutting, to measurement and to the colour of the top, it's all different. I tried to post a review on this one that I didn't like, and the one that I really liked, but only the positive review was posted on their website. Given that the shipping actually at least doubles the original prices of the products, I would not recommend this shopping site.
I'm not sure how this website has such raving reviews. I placed my expedited order 10/3/2013 and it has yet to ship.
I read a lot of reviews online that they often go out out of stock, so I messaged them within 3 days to ensure my items are in stock. They simply messaged me back saying it should ship within 5-7 business days of the order.
A week later, I am now requesting an update over 10 days after the order was made, the get back to me later saying they are missing several items and should have them within another week.
Another week goes by, we are now up to three weeks of waiting and the order is still processing with no update given!
Poor service!
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
Regarding your order, our colleague have sent you an email, and we will solve all the issues for you. Please kindly check your email about this.
I love this site. Everything was cheap and the deals are great. Very affordable and everything has great quality. The orders were fast and east. Customer support was very fast, helpful, and easy.
Really good product that arrived
It was as shown in the picture
And good customer service
I have earned confidence in Sammy Dress because they delivered what they promised. I was very happy with my purchase and the delivery time.
Learned this site from pinterest no i cant stop shopping! Everything is so cheap!
Okay ladies, first thing... SammyDress.com is a good site for accessories - where else are you going to find awesome costume jewelry for a fraction of the normal price? Of course the shipping takes a month... it's free and from all different distributors BE PATIENT - if you want same day delivery check out Macys.com... you're paying extra for the convenience! This website is exactly what it says it is cute trendy items for a low price, you are going to get exactly what you paid for! I always recommend this site to my friends because they are always jealous of my cute accessories and trendy outfits! I highly recommend!
Great products! Especially their shoes-I ordered 4 different pair and am OBSESSED with all of them. They have cute dresses and jewelery as well. I will definitely be ordering again. As far as the negative reviews-the shipping can take awhile due to the fact of their location and customs and all of that. They have given an immediate response to any question or concern that I had.
If I could rate this site a zero star I would. I ordered some machandice from the over a month ago and they took my money immediately and I did not hear back from them again. I have written twice but no reply. I have tried to call them and the line is always busy. I paid for express delivery. I really think they are paying these people to post positive reviews or they are posting it themselves. If I don't hear back in 12hrs I'm going to report them to BBB. Stay away from this site. It is a scam!
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
Great site for online shopping, the best in my point of view. The service is great and super fast. I loved.
All I have to say about SammyDress is that had been a great store online, I have no complains about it. All the clothes are super cheap and gorgeous. I have made three orders and all of them are been great. If you have a question they answer you as soon as they can so you feel pleased. I love Sammy dress.
Sammydress is awesome! I ordered my wedding dress from the company and I was very pleased thanks so much Sammydress and also let me not ofrget the great customer service I received upon calling to check on my order... :)
I love sammydress for shopping online. I don't know why there are a lot of complains about it, considering how cheap and accesible is everything. The quality is very good and also what I like the most of this website is the new and original designs that I have never found on other shops. The products are exactly like the photos and I've bought clothes, accesories, jewelry, bags, shoes and some other useful items. I highly recommend it if you have an open mind and if you are pacient for considering the package are always coming from far away, but they've always arrived perfectly. Also any doubt I've had the support center has always helped me.
Yeah I bought two items from Sammy Dress. It was my first order. It took a little while to get ere, but I am very happy with the products I received. They wer also very affordable.
I have bought over 6 times from sammydress and everytime i get perfect shipment timing and perfect fabric and material for everything i never got anything i didn't like from them and there customer service is awesome and always available and always assisted me. Really this is the best site i shopped at so far and i will always show my loyalty by buying from them (: everyone should check them out...
Hi, i love sammydress, in my experience, the web is a great place if you want clothes, accesories, shoes, bags, etc., in a price very low, i already order a lot of accesories and clothes, and all the things perfectly arrive, i obviously recommend the page and if you have some problem in the web, exist persons that could help you to the problems that you have.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.