The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I have ordered many items from sammydress, I almost spent around 500 USD over a month ago and never received a single item yet! It's more than a month now and their shipping rule in their site says 25 days! But I have got nothing! I am starting to think I got Scammed! I want to receive my item as soon as possible or otherwise I am going to open dispute in paypal for all of my orders around 500 USD. Sammydress, you better be working and shipping the items as soon as you debit my credit card, otherwise, I am not a damn fool sitting here and doing nothing against you! I can even take legal actions and open campaigns to destroy your reputation all over social media! Be aware of your customers, because we are the ones who make you alive and we can do something that your company goes off forever! My order number for the item that I placed the order is M**************
Placed and order with sammydress and chose appropriate shipping method, and paid for it. Then customer service decided to use the most expensive delivery option so when the courier left the note for delivery it said that I owed an additional $23.30 for delivery. I have already paid $17 as part of my order and am not liable for this charge. Logging a ticket through customer service is a waste of time as the messages are ignored, and standard robotic replies issued (addressed to the wrong name).
I am demanding a refund and am being ignored. I am now in the process of contacting Paypal. Am appalled by this service and I shop online frequently.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
I read so many negative reviews before taking a chance on SammyDress - I needed a dress for an event and my name is Sammy so I couldn't resist the pun!
I purchased three dresses and went with the 'super saver' postage with insurance which was the cheapest option, and my package took about three weeks to get to Australia after making the purchase. The quality is just as you'd expect for what you're paying for - perhaps some threads need trimming or the sizing is not as accurate as the measurement, but if you're paying $12 for a dress then I don't understand how you can complain.
I love all three of my dresses, they fit great and the materials are nice, and I will DEFINITELY be buying more! So in regards to all the negatives out there, I guess that's not always the case. Saying an online retailer is a scam - especially a wholesaler like this, I can't imagine how busy they must be - is simply unfair because I can guarantee my experience was authentic. I had great experience with the customer service, as I asked how long the processing stage would take and within a day my items were shipped - it seems they run out of stock quite quickly (with those prices, no wonder!) so expect to wait maybe a week until things get posted.
I just wanted to get some genuine reviews out there so potential buyers like I was don't get flooded by all the complainers out there. I know things go wrong sometimes buying online but don't let that discourage you - pay with PayPal, your money is safe! So, I guess my point is, I'm not a bot or affiliated with the website in any way and I had a great experience, so take it from me, it was a satisfying purchase!
Very happy with my experience with Sammy Dress, the prices were all reasonable and arrived as seen in the site photos, the shipping time was as expected and when I had an issue with one of the products my email was answered to promptly. Would recommend this site to others.
Over TWO WEEKS ago, they took my money. I paid over thirty dollars in shipping (half of what the total cost of the items came to, blouses and skirts). My item has not even shipped, nor is anyone willing to discuss anything with me. I have been completely ignored. Their USA phone line isnt even a connected number. And their live chat is an automated response that has preset responses. The dont respond to tickets or messages.
This site is a scam. My order was supposed to ship in 24 hours. IT HAS BEEN TWO WEEKS AND IT HASNT EVEN SHIPPED.
I got scammed out of almost $100, dont fall for what I did! On the site, my order says it was made in december! Its not even november now!
DO NOT SHOP FROM SAMMYDRESS!
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
I received my product from Sammydress.com on time, I'm located in Canada. 3 days it arrived. But let me tell ya, the quality of my merch is horrible... The clothes are not up to par with the photos, luckily I did not order more. The fabric was that of a sweater you would buy at a dollar store, it almost felt like refined foam peanuts. I do enjoy the styling of. Cloathing they post. But the pictures are not to par with the product... DO NOT BUY from this site...
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly gave us your order number or your email address, we will check your order and solve all the issues for you soon.
Love this site! Great clothes and wonderful, fast customer service!
sammydress.com is the best online store I've ever met.
Recently I bought a beautiful dress only $ 20.00 and something as beautiful as that in my country is priced over $ 100. For that reason I love buying on this site, is the best choice, quality products and low prices. Delivery time is fast. The clothes are beautiful I want it all!
Totally recommended!
Sammy Dress is a fraud I was missing several items, and when I complained they wouldn't write me back. So if this happens to you file your complaint through paypal. When you make your payment paypal protects you. Will never buy from again.
Thank you for taking your time to write your review. We really appreciate the feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
I did two orders in sammydress, and I have good experiences.
Till now I stay really satisfied with the quality of the clothes.
I didn't have any problem, the clothes I received is exactly what I bought.
The clothes is very cheap and beautiful.
In the site we have the opportunity to write a review of the clothes we received and before we buy we could read the review of other person who already bought this clothes, this is a good way to see if the clothes full our expectative.
I recommend the site and I will buy again..
Hi,
I placed several orders with sammydress and until now I am delighted, photos are in compliance with products and descriptions very good.
I recommand this website :)
Made an order at 11/09/2013 03:12:41 AM. It came almost a month later but the site said that it would take long for it to arrive. I am very happy with the products, great quality and just like the pictures.
I order from sammydress on 10-04-13 still haven't recieved anything but a fake tracking number and I'm starting to think all of these good reviews are from sammydress.com themselves I'm calling my bank to dispute these changes
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
I bought a super cute long necklace recently and i was really surprised with the quality i thought that it would be super light but its not.and i already placed another order for more jewelry so now i'm just waiting for them to arrive. Super excited! Love this site
I absolutely love Sammy Dress. I am on their website everyday. Whether is to look up where my order is at or just to look at the new items they have. I am constantly finding something I like, and adding them to my favorites or to my cart. I have bought already over $100 worth of items from Sammy Dress in the past month. (I started buying items and going to Sammy Dress almost a month ago 3 weeks ago.) I have received jewelry from this website and i instantly fell in love with the product. The product came to my house in about 6 business days. However the order I ordered Previously before this one still has not come in yet. They had the same shipping and everything the problem was that it is taking longer to receive my item. Another good thing about them is if you have an inquiry (problem) you are able to directly speak with someone, or send in a ticket to have them answer you back. I have been notified politely how to track my item why it is taking so long Etc. This is a trusted website (Like I said before I have received items from there before.) Thank you for listening :)
The items on this website are really cheap and good quality, I recommend this to every fashion lover!
It's a great website with lots of great items and the quality of the items are always amazing!
I really love the sammydress.
Has wonderful products, at low prices and lots of variety.
Buy on sammydress, is reliable and the products arrive in great shape.
I totally love sammydress, their items are great, the quality in the clothes is really good, their prices are amazing! Is really Cheap", i dont have any problems with the shipping, the only thing is a little slow, thats because im from mexico.
This site is amazing! Im totally in love whith this page.!
Sammydress has great prices for great items. I loved everything that I have ordered from them. If I had any concerns they responded to me within 24 hours so their customer service is excellent. Although the shipping to Canada might take up to a month, the price you pay makes up for it. It is very affordable and I definitely recommend this site
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your orders, our colleagues have sent you email, please kindly check your email about this.And we will solve all the issues for you soon.