Sammy DressReviews 6,937

Site more than excellent. Clothing quality is very good too. There on the site discounts on prices, although the prices are good and cheap already. And speed of shipping. Awesome product was shipped to Egypt in all 5 days only days. With the availability of 24-hour customer service and can solve any problem quickly and seriously. So I can say that Sammy Dress is one of the greatest Websites. On the internet...

I live in England, there's always plenty of shops and good variety of clothes for women. However my daughter wanted me to buy her holiday clothes from Sammy dress, I looked at the reviews which were both good and bad. I decided to just go ahead and buy her a total of 12 dresses. Only 8 were posted out and when I contacted Sammy dress they told me the rest were out of stock. The dresses did take a long time to arrive maybe 20 days. The dresses were nice but were too small and of poor quality. Everything seemed ok until I received an invoice from Fred Ex stating I owed them for the delivery of the Sammy dress parcel. This was a great shock! As I had already paid Sammy dress for the delivery, I contacted Sammy dress and they were not accepting liability although Fred ex did state this was an admin mistake on their part. They would not refund me my postage. I will never order from this site again the clothes are designed for Chinese women not the international market. You always end up getting what you paid for and this is no exception!

I ORDERED 2 SHIRTS FOR MY HUSBAND FOR XMAS AND NEVER RECEIVED AN EMAIL TO SAY IT SHIPPED SO I GAVE IT A FEW DAYS THEN I CALLED THEM AND I GET SOMEONE ON THE LINE THAT BARELY SPEAKS ENGLISH AND I CANT UNDERSTAND MUCH EXCEPT THAT ONE OF THE SHIRTS IS OUT OF STOCK; I ASK HER THEN WHAT I NEED TO DO ETC; I CAN NOT UNDERSTAND HER REPLY AND IT JUST SOUNDS LIKE THE RUN AROUND FOR ME SO I GOT FRUSTRATED AND HUNG UP; I LOGGED IN TO VIEW MY ORDER AND TRIED TO CHAT W SOMEONE ONLINE WHO TOOK FOR EVER TO APPEAR AND ONCE SHE APPEARS AND I TELL THEM I NEED TO CANCEL THIS ORDER AS I NEVER RECEIVED ANY TYPE OF NOTIFICATION AND THEY NEVER ANSWER ME OR COME BACK TO ME; SO I START CALLING THE NUMBER AGAIN AND RINGS AND THEN YOU GET A FAST BUSY SIGNAL. I HAVE BEEN TRYING THIS FOR OVER AN OVER; IM FRUSTRATED AND AFTER READING ALL THE OTHER REVIEWS NOW IM CONCERNED;

I ordered dresses for my daughters party. I placed the order on 11/22. I inquired as to when they would ship and they emailed me saying they shipped on 12/7. I tried to track the package through their website, it lists package not found. The link they provide opens to a blank page. I have placed another customer service ticket asking for more tracking information. It has been a month already. I did order another dress in the summer and received it. I am becoming very frustrated as I need these dresses immediately (10 of the same dress) and it was $200 worth of dresses.

RESPONSE:
If you are truly committed to resolving the situation to my satisfaction, here is what I request:

1) $37x3 - triple refund for all the hassle and a lot of time and frustration spent with you. You only made a $31 refund so far, which even doesn't make a one full refund. I don't believe your math is so bad!
2) To be able to leave my reviews on your website. You just filter out all negative reviews at the moment. This is unbelievable! I have all screenshots to prove that I left them. All this will be provided to consumer protection organizations.

You already managed to delete all my tickets from my account (although I never closed them), that's in your style. But don't worry I have all screenshots.

Just in case it will help you:

Ticket numbers: T*******551, T*******522
Order number: M**************

Good luck and hurry up! I won't wait for long!

PREVIOUS REVIEW:
I should have read this before I order. I ordered 2 months ago. After spending a lot of time and nerves with them, I got one item (cheap quality - did not correspond to the description). I was told that the other 2 will be out soon, then the timeframe was extended, then again and again...

Customer service just ignore what I was saying.

Naively I requested triple refund for waist of time and terrible service.

I really believe that they should not be in business here in states. I will complaint to the consumer organizations. There should be some regulations, and even if it takes time and a lot of signatures - such things have to be punished.

Made an order on the 23rd September and to this day have never received the goods I paid for. (It's now December). First they said delivery would be 15-25 days from the despatch date which was 2 weeks after my order date. When that came and went, they told me it would take up to 45 days, when that came and went they then told me it should take 30 days?!(Bizzaar) They also told me about a month after I'd paid for the order, that the sneakers I'd ordered (because their site said they were available) were out of stock. After quite afew emails, I eventually received a refund for the sneakers but have still not received the other goods I ordered. Will not deal with this site again.

My husband ordered a pair of boots and a dress a month ago (NOVEMBER 18,2013). Luckily we got the boots only. So I contacted Sammy Co. And they said they will reapond within 24 hrs. But I do not heard anything from them. I tried the live chat but what in the world these people did not care. Is there really a live chat? It took almost an hour for me to wait but no costumer representative to assist you. I even tried calling them and yes one of the reviews here is right, just ringing and then you can hear a busy tone. Well... it was just a pc. Of a dress not worth it to stress my self but the trust is totally gone that matters most, right SAMMY DRESS CO?. Instead you are earning a profit, you are losing costumers. A lesson I learned in buying online. Beware and read the review first before getting attracted with their cheap prices that fits to their co. Name "CHEAP".

THIS IS IN RESPONSE TO SAMMY DRESS CO.'S REQUEST FOR MY ORDER NUMBER.

THE ORDER NUMBER IS MM************** AND THE REFERENCE NUMBER IS RR*******FJ.

I HAD ALREADY SENT AN EMAIL TO THIS COMPANY WITH ALL THIS INFO INCLUDED BEFORE, BUT RECEIVED NO RESPONSE. IF SAMMY DRESS IS TRULY COMMITTED TO CUSTOMER SERVICE ALL THEY HAVE TO DO IS READ THEIR EMAILS... OR ANSWER THAT EVER RINGING PHONE...

THIS IS MY SECOND ORDER FOR SAMMY DRESS AND I LOVE MY NEW BOOTS, COAT AND BAG EVERY THING IS SO CUTE, GOOD QUALITY AND JUST LIKE I SAW IN THE PICTURES, I GOT SO MANY COMPLIMENTS WHEN I WEAR MY BOOTS AND COAT, I REALLY RECOMED THIS SITE. I THINK THE KEY TO DEAL WITH SAMMY DRESS IS PATIENT AS IT TAKES A BIT TO RECEIVE YOUR ORDER BUT ONCE YOU RECEIVE IT TOTALY WORTH THE TIME YOU WAIT. IN SAMMY DRESS I FIND THE MOST CUTE THINGS RECENTLY I PLACE AN ORDER OF BEUTIFULL EARRINGS, NACKELACES AND VINTAGE BROOCH I CANT WAIT TO RECEIVE IT.

Great pricing, and their merchandise looks amazing but I placed a order in November and it took so long to process that I had to cancel it. In the beginning of December I placed another order because the items I chose said "ships in 24h" did it? No. It is still processing. I am so upset because they were my Christmas outfits. My order #MM**************. This site is ridiculous, and I tried calling the number constantly for the past two weeks and all I get is the busy tone. I wrote over ten emails and no reply. Horrible.

After reading past reviews on this website, I became a tab bit pissed off. One because I paid $60.84 for this bulls*** but the fact that these are Christmas gifts. Why this website is STILL up after ALL of these bad reviews beats me. But I would really like a refund. I don't want to wait any longer. I don't want or need an apology, I just really want my money back. I work hard, everyday to scrape up some money for Christmas gifts & it's just gone like that? No, that's not gonna happen. Please refund my money & I will no longer be a burden to you all. Please & Thank You.
My Order Number: MS**************

UPDATE! So after receiving a message from Rona(below) they offered me a partial refund for now then asked me to repay once i have received the items. I haven't recieved a partial order so there is no way i will accept a partial refund. This business seems like its run by kids who don't know what they're doing. I have contacted my CC company and opened a claim as well. I also took screen shots of all the tickets i have submitted aswell as all the convos and will be posting them all over the internet on consumer sites like this one for all too see.

What a terrible experience. I ordered on September 9th and they said they shipped my order on October 3rd, it is now December 18th. It has been 55 working days and still nothing. When I open a ticket they ask me to "wait patiently". They told me by dec 10th if it has not shown up then to send them another email. After sending them an email on dec 14th they told me to wait until the 10th of december again. It was the exact same email as before. Its as if they just tried to brush me off. I send another email the other day and got a reply saying I cannot get a refund because theyve already "shipped the order" and told me to wait patiently again. I dont understand how this $#*! can still exist on the internet. MS**************