After waiting two months for a wig it has a bald spot on the top! I can send back at my expense. Guess I can only blame myself for dealing with China and people with broken English that make no sence. NEVER AGAIN.
I bought four tops between an xl and a 2x. The largest was closer to an American 10-12. The site was great, love the styles and delivery was quick apnd hassle free but don't think you're getting plus sized clothing. No way.
I ordered a dress on 12/28... I changed my ship to address on 12/29. Dress was shipped out on 12/30. Saw that it was shipped to my old residence. I've submitted ticket after ticket after ticket to clear up the ship to address... no help.
It is now 01/20 and still no answer as to where my dress is.
Dear Michelle,
Thank you for notifying us of your complaint.We are sorry for the inconvenience caused.
In order to verify and resolve the delivery issue, please kindly offer your order number so that we can check it for you.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you very much in advance!
Sammydress Customer Service
http://www.sammydress.com/
I saw this in a facebook ad and thought the jackets looked cool, so I checked out the site. They have a great selection of clothes that look really good in the pictures. I ordered two jackets, for an unbelievably low price (always a red flag) and selected standard shipping because expedited was almost half as much as the subtotal. Turns out everything comes straight from the factory. IN CHINA. A MONTH AND A HALF LATER.
1) the sizing is WAY off. I ordered an adult medium and they look like kids' sizes (couldn't even try it on).
2) they are cheaply made. The material is thin and looks cheap.
3) they look SIMILAR to the jackets in he pictures on the website.
4) you can't track your order unless you want to find your order number on the factory's website. Getting to the tracking page was difficult enough to find, but the only information you can get is if it has left the factory. Until it eventually shows up at your doorstep, you have no idea where it is.
Avoid sammydress.com!
Dear Ian,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
First, we want to offer my sincerest apologies to you for the issue.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
For the size issues, please confirm if the Asia size you chose was wrong, you can tell us your order number so that we can check for you.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
For the product quality you mentioned, you can take some photos about the issues, once it’s confirmed, we will claim from our vendors for compensation.
For the tracking information, please note: if you did not pay for the tracking NO. Fees when checked out once you placed the order, our system can not recognize that you want to follow up your order status after your order was shipped out, so, the shipping company will not provide available tracking information once your order was shipped out. Sincerely hope you can understand it.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
I purchased a pair of yoga leggings from Sammydress.com. I have worn them a lot as I attend the gym five days per-week. To my surprise they wash really well the color of the patterns have stayed in tact. A slight problem with the seem around the groin area but for the amount of washes and wear I can live with that as it is fixable with a needle and thread. They took two weeks to get here but thats what I expected when I ordered them. I would order in the size above. Fortunately I was in the process of losing weight when I made this purchase and within weeks the leggings were the perfect fit. I will use Sammydress again.
I am satisfied with Sammydress. I have made several purchases from it, the prices are cheap, the quality of products is good for the price and they have a really wide choice in all areas, cute things that I can't find in my country or not for this prices! When I had problems or need, for example questions about size or other details, I've always had a response from the costumer service. Usually their product descriptions are accurate and I find really helpful the buyers reviews. I always find discount coupons, also you can get points for your purchases and reviews that you can use for discount. The shipment takes about a month, sometimes more, but living in Europe it is normal and you always must consider it when you buy from China.
I ordered a bag from SammyDress and had a mixed experience. The bag was as expected from the website, true to the pictures and of good quality. I love it. However I think SammyDress should redo their shipping times descriptions. It took much, much longer than I was led to expect from their shipping options. Customer service is also difficult to get hold of but once they (finally) do get back to you, they are very helpful.
Great items at amazing prices. Great quality meets descriptions. Great fast quick communication. I have made 10 purchases so far and I am working on #11 as we speak. I cant stop so many amazing great finds. Cant get any better than sammydress.
I have ordered a few clothes for myself from sammydress.com. I received them in 11 days. When I got them, they fit and are comfortable. I really appreciate you. I ordered a shirt for my daughter it took a few days to get her but I was told that it might. My daughter loves the shirt! I recommend sammydress.com to my family and friends. I know I will be ordering again soon. Frances Brown
I buy many times from Sammydress. The clothes are very fashionable and real to the photos that they show to their website. Concerning the quality. Are very good, no problem even if its clothe or bags. I am daily user of clothes and bags and really i didnt have any damage yet. Also hair accessories are very nice and very fashionable. They use double colours for more combinations, etc. I suggest Sammydress to everyone. Good quality, Fashionable, Good price! Thank you Sammydress
I purchased a few items off the website and was so pleased with the ease of transactions, payment and post. The items arrived safely and were as described. Highly recommend this site. Thanks sammydress
My experience has been good thus far. The only issue i have is that the shipping cost can sometimes cost an arm an a leg, i wish they could atleast have what each cost ships for so that you can gauge how much it is you are willing to spend. Otherwise i think im gonna buy from them again bcoz i have been happy...
I love how easy this website is to maneuver around. They have a large selection of clothes and other fun items. I have had a great experience shopping online with SammyDress. My items have always showed up in the time frame expected. Customer service is friendly and prompt. I will continue to shop here as there clothes are always a great quality and unique!
Never order from this company! They will not answer the phone if you have any problems with your order! And they are never on the chat line either! I have asked for the address to send these cheap raggedy clothes back and they won't give it to me! All they keep saying is it will cost me $40.00 dollars or more to send them back because they are from China. Oh and also they say the clothes I bought, if I send them back they will be considered refurbished. They looked refurbished when I got them! STAY FAR AWAY FROM THEM!
Dear Judith,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
First, we want to offer my sincerest apologies to you for the issue.
Would you mind to tell us your order number so that we can give you the details about the return address if you are not satisfied with the items you received.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
I ordered on Dec 28, and website says 8-15 days mailing to US. When I still didn't have the item I contacted customer service. At that point told 10 -45 days. There is a big difference between 8-15 & 10 -45 days. The website doesn't indicate that the item is coming from China when you order. Now 45 days & no shirt yet. I needed it for a gift. If I had known the "real" delivery time I wouldn't have ordered. Who knows if it will ever show up. I hsve filed a complaint with paypal, so will see what happens
Dear Luanne,
Thank you for notifying us of your complaint.We are sorry for the inconvenience caused.
In order to verify and resolve the delivery issue in a better way, would you provide us your valid order number and detail information about the issue please？
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
It took a little longer than expected for my itens to arrive, but I loved them so much when they arrived! Waiting more than expected turned out to be no problem at all and I'll definetly buy there again and again! The quality was way better than expected, and I can't wait to purchase all the beautiful things I have in my favorite list!
Don't wait for the customer support. Sometimes they will answer you, sometimes - not.
Don't wait for the good quality - the quality is like the price - low.
Don't believe to what you see on the pictures, everything - Photoshop
So, my story.
Ordered on December 27th and received my coat a month later.
No reply after 24h as stated on the website and I am pretty certain I would have had to wait longer had I not complained.
Mixed feelings here, but I probably will not be ordering again unless I find something I am prepared to wait a long time for...
Ruth
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to extend my sincere apologies for the problems you have experienced.
We have checked your order and ticket, have replied your ticket and gave you a solution in it, please kindly wait.
They have dwarf size like XXL of their size is about M size in Europe. In shoes their 45 size is about 41 size of Europe. Clothes and shoes quality is unbelievable bad. Totally waste of money and time
DearAftab A.
We want to thank you for telling us about your situation.We want to thank you for telling us about your situation.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
You are our valued customer, would you mind posting your valid order number or email address or phone number also? We are more than willing and glad to contact you and solve the problem together.
We will strive even harder to improve the shopping experience for all of our shoppers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I have ordered many times from this site and never had a problem, but the last time I ordered I never received my shipment. When I messaged they said I had missed my time to submit a ticket and could not compensate me in any way, but when I looked at the shipment date I had NOT passed my time to submit a claim. I will not be ordering items from them anymore. I do not want to lose any more money to this company.
Dear Alexis,
We are sorry to learn that you are worried about your order's whereabouts.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
To track a parcel please visit here: http://new.17track.net/en.
We noticed that your order has been delivered on April 19th. For more details, we have sent an email to you. Please log in your account and check it.
Thank you for your support.
Sammydress Customer Service Center
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jerilyn,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, I want to offer my sincerest apologies to you for the issue.
As for the issue you mentioned.
Would you please send us your order number and your exact problems so that we can check it for you?
Awaiting for your reply.
Sammydress Customer Service
http://www.sammydress.com/