Sammy DressReviews 6,937
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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Hi! I bought some clothes and are nice and comfortable. I really like my new white jacket, it´s my favorite. The shipping is fast, the service is good, and I didn't have any problem whit my shop. I will shop again, that´s a promise. I recomend it :).
Do not order from this Company, as this is a scam. I ordered on August 16,2015 online and piad full for the necklaces I ordered, but until now October 11,2015 the merchanidise did not arrive. I emailed their customer service how many times and their only reply is that the items were already shipped.
I ordered at the beginning of August. After 30 business days following my shipment notification, I contacted customer service. They just said "wait patiently until 10/20" and closed my ticket. I didn't create an account, so I can't respond. I will NEVER order from them again. This is a scam.
Dear Arcadia P.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Kind regards
Sammydress Customer Service
http://www.sammydress.com
Refund Received, 12/5/15
I wish you would have responded to my many Support Center Tickets and I would not have commented poorly on the social media sites. I have since received the refund on my PayPal account, thank you.
In addition to responding to your customers promptly, my other suggestion is to stop using China Post as a carrier. It seems that when you use China Post the packages do not arrive timely or even at all.
Buyer Beware, 12/3/5
You know the saying..."If it seems too good to be true, it probably is." Well I should have listened to that but I learned the hard way.
My first order with SammyDress was placed on 8/5/15,5 items for $68.26 ($48.55 for items and $19.71 for shipping and charges). They shipped 4 of the items but I received someone else's order. I had to send pictures of the items with SKU numbers. It took 6 weeks for them to refund my PayPal account but they would only refund the items cost of $35.70, not any of the shipping or charges. They shipped the last item a month later by China Post but I have never received that item either so I asked them to refund the order balance of $32.56 which includes shipping and charges being that I have never received any of the items on this order. After many ticket responses back and forth they agreed but I have never received the refund to my PayPal account and they no longer respond when I file tickes.
My second order was placed on 9/23/15,40 jewelry items for $187.20. I received 38 of the item within 3 weeks but had to file a ticket to find out the remaining 2 items were not available. They did allow me to pick out 2 other items for the same or less price and I received them 6 weeks later.
Needless to say, I will not be ordering again.
Dear Denise S.
Thank you for your valuable feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Sammydress account and answer to us?
Thank you for your continued patience and kind understanding.
Kind regards
Sammydress Customer Service
http://www.sammydress.com
SammyDress is pretty fantastic in regards to selection, price, and quality. I did shop on Aliexpress for a while, but I find SammyDress is way more responsive to questions, shipments arrive faster, and is a thousand times more reliable than 90% of Aliexpress clothing stores.
While Sammy's doesn't always ship your entire order in one go, they do let you know that via email. After that, if they cannot fulfill the order, they typically offer a replacement or store credit. Considering the vastness of their website, I can always find something pretty close to chose from.
I ORDERED A DRESS AND A PAIR OF SHOES AND THE ITEMS THEY SENT ME I DON'T KNOW WHAT IT WAS THE DRESS LOOKED LIKE A SHIRT AND THE SHOES LORD I DON'T KNOW WHAT SIZE THEY SENT. BUT I'VE TRIED TO CONTACT THESE PEOPLE AND HAVE BEEN IGNORED SO PLEASE DON'T ORDER ANYTHING FROM SAMMYDRESS.
Dear Tiania S.
We want to thank you for telling us about your situation.
We did not live up to our own expectations and want to say how very sorry we are.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Thanks for your kindly understanding and continued patience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Beware! I ordered 3 items from this company and thought someone was playing a joke on me. 3 dresses - 2 had nothing to do with the picture and the 3rd was a used dress and the chest area was dirty, like someone spilled food on it and semi cleaned it and of course nothing to do with picture, it looked like a used table colth, maybe it was and they made some type of dress out of it. Forget about getting your money back, all I got back after spending 69.00 was a mayor headach, 8.00 and more trash to throw out. Don't do it! Best advice I have ever given.
Dear Ada L.
Thank you so much for your important feedback.
Let me start by apologizing for your experience.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you for your cooperation and understanding.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Hi guys i can see many of u av got alot of bad ceed ack bt i really have to say i as a single mother of three av ordered ma y items from childrens clothibg to bedroom essesoeies n all av been great.
First time ordering from a company overseas. I ordered 18th of September and it is now 10th of October and no package. I've read reviews about shipping on other sites and everyone got their order pretty fast. No tracking info to help find it and the picture they post in my order status doesn't assure me that the packages have been shipped. Was planning to wear the outfits on my vacation on 21st of October. Reading these reviews that it's taking 2 months doesn't look promising. I ordered from another company Rotita.com on the 20th of September, paid a little more for other items and shipping was free but I got my package last week no problem. I will not be ordering from this company again. Truly unacceptable at this rate I could walk to China, or wherever they are, and get my order quicker.
Dear Just J.
Thank you for being kind enough to tell us about your experience!
We are truly sorry for the problems with this order.
Would you mind sending us your Valid order number or ticket number?
So our team could review your complaint and offer you a solution in the ticket. We are waiting for your reply.
Could you please answer us?
Thank you for your support and patience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I gave the order worth $ 100 (7 items) and i just got only 2!?! What the f**k. Those items I received are totally different from website of sammydress.com! I gave order of my sort (XL size) and i got M size. That tee it's really uncomfortable. Even, I can't wear it... Please guys, don't buy any single item from them, you will lose your money.
Dear Dhaval K.
I wish to say thank you for providing valuable feedback to us.
We are truly sorry for the problems with this order.
Would you mind sending us your Valid Order Number or Ticket Number?
We really wish we could check the order status for you and help you resolve this issue.
We will learn from the issue to ensure that it does not reoccur. We believe that we can still learn from it to ensure a better shopping experience for our other customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
IS AMAZING, CHEAP BUT EXCELLENT QUALITY, FAST DELIVER, INCREDIBLE CUSTOMER SERVICE EVERYTHING IS EXACTLY AT PICS
When I ordered the item I was told it would take from 8 to 15 days for me to receive my item. It has been one month and now I am told it may not arrive for another month and if I don't get the item within 2 months for me to contact them. For over one week I have called the number over 5 to 10 times per day and always busy. I have tried to contact them by chat and I am always told that all of their people are busy and this is the same message I get all day long 7 days per week. I have complained to them by email and get a reply for me to wait another month and if the item does not arrive for me to contact them. This is BS they should not be allowed to do business in the U.S.
Dear Don S.
Thank you, we always welcome feedback from our valued customers.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue.
Would you mind sending us your Valid Order Number or Ticket Number?
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered something about 2 weeks ago... I bought myself a coat, and my mom a coat too. I got the expedited shipping because it said it would take 3-7 days to get here. I am leaving for a trip tomorrow and wanted it for when I go. My order is still processing. I don't understand how it can still be processing when you already took the money out of my account. I have submitted a ticket to try and just get my stuff. There is no reason it should not be shipped if you already took my money. It's ridiculous. I will never be buying anything from this site ever again.
Dear Lindsey C.
Thank you for being kind enough to tell us about your experience!
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.
Would you mind sending us your Valid Order Number or Ticket Number?
We really want the customer to be completely satisfied and will strive towards this goal.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered a dress on Aug. 17th and have not gotten it yet--never expect to. I contacted pay pal and asked for refund. You need to get the request for refund in before 60 days so you need to keep and eye on the calendar. I would have loved to have the dress. It was really exactly what I wanted but could get no help at all. All they said is since I did not pay for tracking it was basically my fault. Had I known it was coming from China I would have paid for the tracking. I asked over and over again for them to send out another dress but was told since I did not pay for tracking they could not help me.
Dear cecile s.
I wish to say thank you for providing valuable feedback to us.
I want to start by offering a personal apology to the customer affected.
Would you mind sending us your Valid Order Number or Ticket Number? So that we could check the order status for you.
We kindly suggest every customer choose the most suitable shipping method if you want your order delivered in the decent time, for more information about shipping and handling, please kindly check http://www.sammydress.com/m-article-id-39.htm
Therefore, please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. Many thanks.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered a jacket and jeans from SammyDress not long ago, I recieved my products shortly after the processing time. Both the jacket and jeans exceeded my expectations, I receive compliments from so many people at my university.
Don't trust ur eyes because u like the picture and don't trust so easily I should of double checked the site before I spent my hard earned money
Dear RickCait S.
Thank you for informing us about your shopping experience.
We did not live up to our own expectations and want to say how very sorry we are.
Would you mind sending us your Valid Order Number or Ticket Number? We will be more than happy to contact the customer directly to reach an amicable and acceptable solution.
Please kindly check our return and warranty policy
The product is fine but I don't want it anymore
You have 30 days from receiving the goods to contact us.
If you return the item for an exchange or refund you will have to pay the shipping cost both ways.
We will do our best to help you as long as the returned items are unused/unworn, unwashed, come with all original tags and their original packaging. Any product that has been used is automatically disqualified for a return.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I placed 2 orders from Sammy Dress on September 9,2015 and paid for the orders with PayPal. After 2 weeks I emailed them for expected delivery and they said 2 to 3 weeks.
An email from them stated that the orders had been shipped. It has been almost a month and
Still no delivery. Frankly I am concerned about this Company. I should have known better but
With all of their WEB SITE ADS I thought that they were LEGITMATE. Now I really don't Know.
Dear Paul S.
We want to thank you for telling us about your situation.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid Order Number or Ticket Number? So that we could check the order status for you.
We kindly suggest every customer choose the most suitable shipping method if you want your order delivered in the decent time, for more information about shipping and handling, please kindly check http://www.sammydress.com/m-article-id-39.htm
We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I am absolutely satisfied with my order from SammyDress. Not only were the products made of high quality, but the prices were low, and I was able to track my package from the moment it was shipped out! I will definitely be ordering from SammyDress again in the future
Bought 5 T shirts from Sammydress, arrived only 3. All these 3 t shirts are Very Poor material, uneven fit and very bad stitching. Company's phone calls don't work. Did not answer to my emails. Complaint with paypal they offered to return the defective merchandise. To return the merchandise it cost around $47, and even after returning there is no grantee they will refund. This is absolutely a scam. Company is not even refunding for the unsent merchandise. The positive reviews dont seem to be right in my opinion. Please stay away from this garbage company.
Dear Jay S.
Thank you so much for your important feedback.
We really want to fix this situation and are anxious to resolve it. We are confident that we can offer a resolution this customer will be pleased with!
Would you mind sending us your Valid Order Number or Ticket Number?
Please kindly check our return and warranty policy
http://www.sammydress.com/m-article-id-16.htm
30 Days Return Warranty
Please contact within 30 days of receiving your item. Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
When will i get my orders M************** and M**************. Ordered 9/05/2015. It's now over a month ago I ordered these items.
PLEASE!
Dear Julieanne M.
We thank you for providing us with important information about your situation.
We are truly sorry for the problems with this order.
We kindly suggest every customer choose the most suitable shipping method if you want your order delivered in the decent time, for more information about shipping and handling, please kindly check http://www.sammydress.com/m-article-id-39.htm
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
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Dear Maria R.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Great thanks to your kind understanding and patience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/