Sammy DressReviews 6,937
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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This website has had both good and bad reviews which always confused me. So I decided to take a chance and check the website out for myself.
There is so many different products to choose from and the prices are amazing. I decided to purchase a few things back in April with an uneasy mind thinking I wouldn't get what I paid for. But! A few weeks later I received my package! The shirts I bought were everything they were described as online and were long enough to wear with leggings. I decided to go back on the site this past week and bought a bunch more stuff. I am super excited to get the clothes. More reviews to come with pictures!
If you're looking for cool and reasonably priced clothes, check this website out.
Don't buy from Sammydress at any cost. They work like scammers. Their system does not show if items are out of stock so they get the payment and then everything hangs in the balance. I also chose expedited shipment, but the system forced me the standard shipment. It's all fuss, nothing works well and no functional customer service either. They just respond to your messages, but nothing is done. I ordered 3 weeks ago and nothing has been shipped.
Do NOT buy from them. Items are not the same as those photographed. When you try to return, their website won't work to allow you to. There is no email address available to contact them. Their "24/7" Live Chat is always unavailable as they are too busy (handling complaints probably). The clothes I received are not worth anything they are soooo bad.
Dear Kaz W.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We extend our sincere apologies for the problems you have experienced. We are terribly sorry to hear that you have not received your package.
It would be very nice of you to message us your Valid Order number here so we can email you and offer a better solution.
Or please kindly submit a ticket here http://support.sammydress.com/?lang=en,, you are always
Welcome to seek for help from us.
Thank you again for bringing these matters to our attention.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Sammydress Customer Service
Sammydress is a great store to shop at for me because I do not enjoy going to stores in person for clothes shopping. I find it stressful, and because Sammydress offers a large variety of clothes, including some options that are really popular in Asian countries like South Korea (and I love their fashion style), I feel like it is worth waiting on the clothes. I always choose expedited shipping and don't pay for the tracking number and so far with all of my order I received most of items within 10 days, which is really amazing. The time that I was missing items from an order, I was able to contact Customer Service through private message and they informed me what the delay was and when it would be available. The reason people are not receiving their items is not because Sammy Dress is scamming them, it is because the item has sold out before it could be shipped so they need to wait for the item to be restocked. The people who are working behind SammyDress give you the option to replace the item with a similar option or just wait. I chose to wait on the items I wanted, knowing it may be sometime (like a month) before I get it because I know they are trying to get it to me and they are working with me. Since this is not an in-store experience and these items are shipping from China, it is unreasonable to expect your items to arrive within a certain time frame. Sometimes things happens and it is not necessarily the stores fault. Their customer service is superb and they legitimately want to help you. The other thing I really love about this store is their S Points. These points accumulate based off how much you buy as well as the reviews you give to the items purchases and actually add up to a good amount since the clothes do not cost more than 15$ on average. I feel like I am saving money through this and it is wonderful.
I love the dress i got from sammydress. Not only was it easy to order, but the price was fantastic. I thought it would take forever to have my order arrive, but it only took 2 weeks with standard shipping. I was able to track my purchase with ease. The dress i bought fit beautifully and was made from good fabric. I love my dress and will continue to use sammy dress in the future. I recommend that you do too.
Awesome t-shirt for the price so wish i had ordered more of the other similar styles keep up the good work SammtDress
This site have lots of negative feedback and I'm one of them. I ordered a dress last August and until now I haven't gotten any. I should have read all the reviews about this SAMMYDRESS first! I will never order again! And i'll tell my friends not to order either. And share this on social media.
Dear RyanAna S.
I want to start by thanking you for notifying us about the issue.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please kindly forward us your ticket number or email address.
Please feel free to contact us http://support.sammydress.com/?lang=en
Thank you again for bringing these matters to our attention.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
They cancelled my order after they asked me to verify my payment and I sent them the info. Asked for. The order was placed on september 18,2015 and they cancelled on October 7,2015 while I was waiting for the order to arrive. Before they cancelled, I called them over and over and no one would pick up. It is even difficult to get through to their line and when you do get through, a lady voice comes on like on a personal line. Now I'm afraid that they might used my information to carry on fraudulent activities-remember they are based in China of all places. I will need to start monitoring my credit card and other information ASAP to protection myself since I already sent them my payment card and driver license as part of the verification process. Don't do business with them.
Dear Dee K.
Thank you very much for your valuable feedback.
You are right, at this time we only have 2 phone lines here are the number + (1)909-581-9508 and they might get busy very quick.
We are working on this expect having more lines in the near future. By the
Meantime, please note that our representative are online on the livechat 24/7 too. Please click here to start a chat http://www.sammydress.com/m-article-id-12.htm
You are also welcome to request a call back, please feel free to let me know if you are interested. I can ask our manager to call you.
Please rest assured that we are a pro per registered company that has been around for 7 years.
We Sammydress are certified "secured "by renowned E-commerce service providers such as Norton, Paypal, Trustwave and DMCA.
You may check our certificates on the contact us page too and click on them
Here http://www.sammydress.com/m-article-id-12.htm
Would you mind sending us your Valid Order Number or Ticket number?
Thanks for your support.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I received my dresses within 10 days. I ordered an extra large, looks like a size 5. Quality was horrible. Too good to be true.
Dear Marisa T.
Thank you very much for notifying us your issue.
We kindly suggest every customer to refer to the Size Chart before they order.
If we send you wrong size items or faulty items, we would like to full refund you or resend you the right size items.
Please kindly forward us your order number, so we would be able to reach you and offer you
A better solution.
We are willing to fix every single issue related to your order.
Hope hear from you soon!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I found Sammydress this summer on a facebook ad. I saw pretty clothes in the ad so I clicked the link. The prices were great for really nice clothes. I tried really small order just to see how the quality of the clothing turned out. I learned by reading the instructions that the size charts are the key to ordering. I got a measuring tape and I got my measurements and when I find a item I like I see what size matches my measurements. I have gotten some extremely nice items and I'm getting compliments from friends and family members constantly. I was told by a co-worker the other day how my shirt was so pretty and that it was unique because no one else had a shirt just like it. I've gotten a few WOWs from guys who noticed some of the nice dresses I've gotten from sammydress. I'm loving the site so far and I'm loving the clothes. The items are really nice quality and even with shipping they are worth it. You can sometimes find online coupons for free shipping, but if you do just know that it's coming from China and will take a while. I normally use the expedited shipping with tracking and I get my packages normally within two to three weeks. It's worth the wait and the money. I use paypal to make my payments and it makes it so easy. The Customer Service has also been very nice. I didn't know an item was on backorder and they made sure I knew when to expect the item to arrive or I could have a credit on my account if I didn't want to wait.
This review was from the following orders and dates and I've gotten the items now.
MM************** 09/12/2015
MM************** 08/11/2015
Shipping does take a while, but I've gotten everything I ordered.
If you don't use your measurement with a measuring tape the clothes won't fit.
You can use USA sizes and assume they will fit. You must use your measurements.
If I could negative stars I would! I placed my order a month ago, bought expedite shipping, assumed like almost any other clothing site I've used I would have my items by the beginning of October for a trip. I figured it was taking longer than expected, I've order $#*! from Hong Kong & have had better shipping service! It should've taken 3-5 days to gather the $#*! put it in a box, another few days to slap a stamp on it & about a weekish for it to actually arrive. It never made it pasted the processing stage! And now a MONTH LATER they would like to inconvenience me a bit more & ask for faxes of IDs & CC Authro. What is the freaking point of ordering through my card if they're gonna treat me like im taking out a loan. ABSOLUTELY WORST SERVICE EVER. I NOR ANY REFERRAL WILL EVER USE THIS SITE AGAIN! Now Im being issued a REFUND & Im wondering will this take a whole $#*!ing month as well?!
Dear tbellaaa b.
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are sorry for the inconvenience. Please understand that we DO NOT ask for photos of your drivers licence or credit card to prove your identity for no reasons. We only do that when there is a problem occur during the process of your money transaction. The reasons can vary from customer to customer. For example, sometimes there are fraud orders, in order to make sure that it's not someone else purchasing items using your account, we have to ask for payment identity. It is for your own good. If you cannot offer the identity, we are not supposed to send your order.
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
So i ordered a couple of dresses and big time disappointing. The material they use is so dam cheap and not to for get that the sizes are not real! SAMMYDRESS is a rip off! Waste of m, y money. Not to mention i ordered 7 pieces and i only received 5. Never again You guys are a SCAM
Dear Cecy C
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
If you could get back to us, we are always glad to help http://support.sammydress.com/?lang=en
Could you please send us your order number or email address by message here? Given one more chance, we would resolve the problem together.
We value your patronage and wish to continue serving you in the best way possible.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered on August 24th, September 30 came and I subm at "ticket" with them asking why I have received my package bi got the same automated message that says check with the post office. Which I did and then replied to their "ticket", no response. Their website says within 24 hours they will reply. It's now been 7 days and 4 messages sent by me to them and zero response from them. Their phone number listed on the website is a joke, it never rings just a busy signal always. I feel cheated and taken advantage of and would not at this point recommend this company to anyone. Which is sad cause I was really looking forward to receiving my clothes.
Dear Tisha L.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you mind sending us your Valid order number, Phone Number, ticket number, email address? We are more tgan willing to check your order in our system and resolve the shipping problem for you.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Awaiting for your contact information!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I've ordered from this company on three different occasions. First order - Fine. Second order - never arrived. After multiple back and forth messages through Support they offered me a partial refund OR the option to pay for additional shipping to have my stuff sent again so I paid the extra money and finally received my order months later. Third order - Placed the order on 8/5/15 that shipped in two packages on 8/12 and 9/5 (it's now 10/7/15) and nothing has arrived! I keep trying to submit a Support Ticket but it will not go through because it says it's not a valid order number BUT THERE IS NO FIELD TO EVEN ENTER AN ORDER NUMBER! Their live chat line always says they are too busy to help and to check back later and every time I've called the phone number on their site says that they are not available to answer. SammyDress is the biggest scam and they have HORRIBLE customer service. Don't waste your money or time - There's a good chance you will never get what you paid for.
Dear Sarah S.
Thank you for taking your time to write your review!
We are truly sorry for the problems with this order.
Would you mind sending us your Valid Order Number or Ticket Number? So that we could check the order status for you.
We kindly suggest every customer choose the most suitable shipping method if you want your order delivered in the decent time, for more information about shipping and handling, please kindly check http://www.sammydress.com/m-article-id-39.htm
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered a blouse from Sammy Dress on 8/22/2015 and I have not received it; the tracking number supplied by Sammy Dress is invalid. I would like a refund considering I brought the dress to take on my vacation which I did not receive as of today 10/7/2015. I have ordered merchandise online before and have received my shipment within a reasonable time of 7 - 10 days. I am still waiting on a response from Sammy Dress and if I don't get a response soon I am going to file a dispute with my bank since payment was taken from my checking account and let the bank handle this situation.
Dear Juanita J.
Thank you so much for your important feedback.
We want to apologize for any and all inconvenience caused.
Would you mind sending us your Valid Order Number or Ticket Number? We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Please understand that we are more than willing to assist any customer. That is why we are here to help.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
DON'T BOTHER WITH THIS WEBSITE! You wont get your clothes they will take your money and let you down.
Dear jaime t.
We're extremely grateful for your constructive feedback.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid Order Number or Ticket Number?
We really want to fix this situation and are anxious to resolve it. We are confident that we can offer a resolution this customer will be pleased with!
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Yes i have responded several times. When you order something and pay all of that shipping charge and have to wait for over a month to get your merchandise and then have to wait another month to get a dress ridiculous. Please refund my money and shipping charge for the dress. THANK YOU
Dear Herbert F.
Thank you, we always welcome feedback from our valued customers.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue.
Would you mind sending us your Valid Order Number or Ticket Number?
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered one Sammy dress, a necklace and earrings. The dress and jewelry were delivered within two weeks are beautiful! Only thing is I recommend having superglue on hand, bc when the earrings arrived, I had to glue the rhinestone back to one of the bases. Otherwise, they are lovely! The white chiffon dress is also beautiful; however, it is too short for me. I would like to see Sammy have a size chart on their website that corresponds to US measurements (such as length/height in inches and American sizes chart of S, M, L or size 6, 8, 10, etc.) so that customers can get a better idea when ordering. Otherwise, I am happy with the quality of the items, and the price is terrific!
Sammy Dress Co - where are the items I paid you for?
The payment was made in August, 2015
Order number# MM**************
Transaction # 9NS*******J*******L
Diana Schober
I will be contacting Pay Pal tomorrow!
Dear Diana s.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We very much regret that the issue has occurred and we are fully committed to resolving it to your satisfaction.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We will be in touch with the customer to apologize and offer consideration for what was clearly an unacceptable service level.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Im from Singapore and i ordered 4 items from Sammydress, unfortunately my items didnt arrive after many months so i was so angry and requested a refund from Sammydress.
It took awhile but they still did manage to refund me, for that im giving them a 3 star.
Though the refund was not full amount from what i paid cause the shipping fee was from different company but i still appreciate thier help.
For those lucky ones out there that manage to get their items that they ordered from Sammydress im happy for you guys.
For now im content that at least i minimise my loses.
Thank you Sammydress.
P. S Please work on your delivery and shipping methods. I hope all the best for Sammydress.
Dear Justin L.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We extend our sincere apologies for the problems you have experienced. We are terribly sorry to hear that you have not received your package.
It would be very nice of you to message us your Valid Order number here so we can email you and offer a better solution.
Or please kindly submit a ticket here http://support.sammydress.com/?lang=en,, you are always
Welcome to seek for help from us.
Thank you again for bringing these matters to our attention.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Sammydress Customer Service
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Dear Abbas M.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
First, we want to offer my sincerest apologies to you for the issue.
Please kindly forward us your order number, so we can look further into your issue.
If it is due to delays in the delivery date supplier, we can not schedule delivery, please be assured that we would full refund you.
Or please kindly submit a ticket here http://support.sammydress.com/?lang=en, we are willing to fix every single issue related to your order.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Best Regards
Sammydress Customer Service