Sammy DressReviews 6,937
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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I have now ordered 3 times... first order received timely, but sizes were a bit small. Customer service was great, and I am satisfied with the product. Order 2 was a lot slower. Definitely pay for the extra shipping. Order 3 is on its way and should be here this week!
I ordered a dress on Sunday 10/4/15 for my brothers wedding which is 10/12/2015 I PAID for 3-5 days shipping, why my order is still processing? I don't know, you people took my money out of my account just fine. I either want my money refunded to me and this ordered canceled. Or I want my dress in 3 days. You decide.
I ordered from there on the 8th of August and still nothing! They keep telling me I have something still pending in my basket but I've been charger! Do not buy from there!
Dear Helen G.
Thank you, we always welcome feedback from our valued customers.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue.
Would you mind sending us your Valid Order Number or Ticket Number?
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered few products from sammydress.com and I am satisfied with everything. They look just like in the pictures and quality is good to. I got my order in 3 weeks. I like this online store.
I have seen a lot of bad reviews for SammyDress so was worried I had made a mistake ordering from this company but my fears were unfounded! My order has been received in just a couple of weeks and has travelled all the way from Singapore to Portugal.
The shipping price was actually more than the item of clothing but it was still well worth it when you look at shop prices and availability. SammyDress has a fantastic clothing range.
The purple velvet men's jacket I ordered has just arrived and fits me perfectly! I would buy from SammyDress again!
HORRIBLE quality this is a China sweat shop! I could see through my dress it was that thin never buying from here again
Dear Hannah h.
We want to thank you for telling us about your situation.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you mind sending us your Valid Order Number or Ticket Number?
Once again, I want to restate our apology to the customer for their experience. We will work hard to rectify this issue for them.
Please kindly check our return and warranty policy
http://www.sammydress.com/m-article-id-16.htm
30 Days Return Warranty
Please contact within 30 days of receiving your item. Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received.
We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered 2charming Raquel Welch wigs and I never got them and are still selling them on the site, and then sent 2 wigs that already have, now I have 3 of them. Terrible service.
Dear Pamela P.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
Would you mind sending us your Valid Order Number or Ticket Number?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I love this site, the customer service is awesome and the clothing is very affordable and comfortable. I have bought close to 10 clothing items and will definitely buy again soon.
I purchased 2 shirts, they were cheap so should have known. XXL and the size that arrived could possible fit a China-man but he has to be small. Not very good quality, and no response contacting them, no address to ship back to etc I would advise people to stay away from this company. Thanks for your coment, but make sure that if you sell items to Europe that it is sized correctly as is... not good my friend.
Dear Harald K.
Thank you, we always welcome feedback from our valued customers.
We were perhaps even more upset about this than our customer was.
Would you mind sending us your Valid Order Number or Ticket Number?
Please understand that we are more than willing to assist any customer. That is why we are here to help.
Please kindly check our return and warranty policy about wrong size http://www.sammydress.com/m-article-id-16.htm
-If we sent you the wrong size: We will either refund you in full or dispatch an item with an alternative size (if applicable).
-If you ordered the wrong size: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange.
We encourage all customers to contact us immediately if they have a problem with an order. Our phone number is + (1)909-581-9508, our e-mail address is support@sammydress.com
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
The product I got looks absolutely NOTHING like the pictures online, and the price I paid for the product was far too much for the horrible quality. The products also didn't arrive for more than a month. I haven't shopped at sammydress since. I'm also pretty sure that all the positive "reviews" are not legitimate (maybe that's what the nonexistent customer service does instead of their actual jobs). Don't waste your time or money.
Dear Alex B.
Thank you for being kind enough to tell us about your experience!
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid Order Number or Ticket Number?
We really want to fix this situation and are anxious to resolve it. We are confident that we can offer a resolution this customer will be pleased with!
Please kindly check our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
The product is fine but I don't want it anymore
You have 30 days from receiving the goods to contact us.
If you return the item for an exchange or refund you will have to pay the shipping cost both ways.
We will do our best to help you as long as the returned items are unused/unworn, unwashed, come with all original tags and their original packaging. Any product that has been used is automatically disqualified for a return.
We value your patronage and wish to continue serving you in the best way possible.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Comprei alguns produtos na SammyDress e quando chegaram fiquei super feliz com a qualidade e beleza de cada um.Os produtos são fiéis à descrição e não vejo a hora de voltar a comprar.
It was the first time I ordered something from Sammy Dress and I'm already preparing the next orders. I was very pleased with all the procedure from the beginning till the moment of delivery. The packaging shipped out very quick and the material quality was also very good. For sure, it is recommended and Sammy Dress just got a new satisfied client.
Placed an order with Sammy dress on 8/18/15 I sent a message to them 09/09/15, that I had still not received. They sent back a message that did not make much sense how I should have received a package back in August and one in September. It is now October and no order/package has been received at this address. I sent a message on 10/04/15 to refund my money. With how fast this company moves I hope to have before Christmas.
Dear Virginia E.
We want to say thank you for providing us with important information about your situation.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you mind sending us your Valid Order Number or Ticket Number?
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue.
We kindly suggest every customer choose the most suitable shipping method if you want your order delivered in the decent time, for more information about shipping and handling, please kindly check http://www.sammydress.com/m-article-id-39.htm
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered some earrings from this site, the arrived perfectly and in the extimated time! Cheap and beautiful! I'll order new things soon!
I've had decent experiences when purchasing from Sammy Dress. Make sure you use the conversion charts to get the right size, you may not be a small on here, you possibly could be a medium. I only had 1 thing that as a little tight on me after using the conversion tables.
The delivery is very slow, I've had things take a month and a half, maybe longer, sometimes less, but cheap shipping and coming from China, not surprised. Their customer service acts like they know you, calling you their best friend, it's pretty funny. They aren't always helpful, I give it a 50/50 because most times they don't know what's going on with your order, a lot of times the stuff ends up on back order.
But all in all everything has been on point. I wish they gave better closeups of the fabric, because sometimes I wouldn't order if I knew they were using specific fabrics.
I ordered quite a bit of clothing from SammyDress. Two months later and four e mails asking for updated tracking information (they did not have) I still have not received my order. They have promised me a refund but I have yet to see this either. This company needs to be reported and looked into! Do not waste your time or money!
Dear Amber G.
Thank you for taking your time to write your review!
We are truly sorry for the problems with this order.
Would you mind sending us your Valid Order Number or Ticket Number? So that we could check the order status for you.
We kindly suggest every customer choose the most suitable shipping method if you want your order delivered in the decent time, for more information about shipping and handling, please kindly check http://www.sammydress.com/m-article-id-39.htm
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I made an order from Sammy Dress. I was impressed with their shipping time; since it is from China The clothing coloring and material looked spot on. I will definitely order from them again. One note is when ordering from manufacturers overseas order at least a size up. I think this is why a lot of overseas companies get bad reviews.
I ordered a cheap romper for $10 and I placed the order on AUGUST 16. It is now OCTOBER 3 and I still have not received a package. I used to get emails saying i had something pending in my cart which I didn't and that I need to check out and I knew for a fact I had already ordered the romper cause my bank account was charged. It says it takes around 25 business days well it's been well over due. I tried calling them and you can't reach anyone and the phone rings busy and I just read another review where someone else said the same thing. I can't find an email to contact them at either. Who knows if I'll get my package before the year ends
Dear Amanda T.
Thank you so much for your important feedback.
We want to apologize for any and all inconvenience caused.
Would you mind sending us your Valid Order Number or Ticket Number? We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Please understand that we are more than willing to assist any customer. That is why we are here to help.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I saw brief reviews about this company and their associated companies and didnt think to much of it. SO. I figured I would take a chance."said the man". It has been 2 MONTHS and still no update or package. Thank God it was only a $30.00 purchase but still... I feel like I've been scammed! Hey... thats a good word for it. SCAM!
Dear Kojo P.
We're extremely grateful for your constructive feedback.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid Order Number or Ticket Number?
We really want to fix this situation and are anxious to resolve it. We are confident that we can offer a resolution this customer will be pleased with!
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I got a few Item that were poor quality I've tried to return then and can't seem to get a hold of anyone and I still haven't received my whole order and its been weeks now I'm afraid I won't get it.
Dear Cheryl C.
Thank you for being kind enough to tell us about your experience!
I would like to start off by telling you that we are so sorry about the quality issue.
Would you mind sending us your Valid Order Number or Ticket Number?
There is one other point we'd like to make. The only indication we had that there was an issue with this order was by reading the postings on this site. While we appreciate the feedback, both good and bad, we encourage all customers to contact our Customer Service Department before posting a review. We find that to be a much more efficient way of addressing customer service issues. If after doing so you feel compelled to write a review, positive or negative, we would welcome the feedback. You can reach our Customer Service Department on 1(909)581-9508 as well as http://support.sammydress.com/?lang=en
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
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Dear Alexa B.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Would you mind sending us your Valid Order Number or Ticket Number?
We really want to fix this situation and are anxious to resolve it. We are confident that we can offer a resolution this customer will be pleased with!
We kindly suggest every customer choose the most suitable shipping method if you want your order delivered in the decent time, for more information about shipping and handling, please kindly check http://www.sammydress.com/m-article-id-39.htm
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/