My daughter ordered 50.00 worth of clothes, and still haven't received nothing! My first time and my last time ordering from this scam and no one never answer the phone straight voice mail! Reporting this site!
I have used Sammy Dress several time and I still love them. I shop with them for their awesome prices and unique styles. I'm usually very satisfied with my purchases. Especially accessories like bags and shoes!
I ordered some items in September of this year and here it is December and not one item shipped. I have tried numerous times to contact company and nothing. They have taken my money from my account and never responded to any of my emails. This company is a huge rip off. I understand that's this company is based out of China and it my take some time, but three months is unexceptable! Please don't use this site.
Dear Monique，
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we an check it for you?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
"I have ordered two times from this website and really enjoyed the items from my first order. It took about 3 weeks for me to receive my items, which was not bad since I ordered right before thanksgiving. I recently order for the second time and I hope the items are of the same quality of my first order. After I order my first set of items I received an email stating that one of my items were out of stock, I really wish I had known that prior to ordering. Although my item was out of stock I was satisfied with the timeliness of communication between myself and a customer service representative. I have not received my refund yet, but the wait is 7-10 business days for the refund."
I highly recommend sammydress for everyone out there looking for a secure nice and cheap purchases! Delivery timing was very good it states that it would arrive between 7-25 days for standard international mail. Instead i got in during the 9th day which i'm very pleased with! And also Excellent quality of the product! Overall, it was an amazing purchase.
I would have to rated it a 5+ stars! I love that web so much~ and i already told to all my friends about it. Because that web is cheap and with new arrival fashion and stuff:)
I did order from that web few times and get all the packets! So i'm so satisfied and don't have any argument and specially when i can wren my cash back with S point that is excellent! :D
I am really disappointed at Sammydress.com. Everything came in the mail, but the size small was smaller than I though and they are giving me a hard time to return the items even though it is still under the 7 days policy.
I am sooooo frustrated. Do not buy anything from them, it is not the same as being from American companies- where customer service is very important!
NEVER buying from you again!
Deborah Machado
Dear Deborah,
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We are afraid that the Asia size you chose was not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
You can tell us your order number so that we can check and give you a better solution, please don’t worry.
We are going to reach out to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best Regards
Sammydress Customer Service
I ordered 9 items from Sammy Dress and received 4. Of the 4 items, 2 were not what I purchased. The third item was extremely poor quality and the 4th was not what was displayed on the website. I have yet to receive confirmation that the other 5 items I purchased are being shipped, and I paid for expedited shipping. I would NEVER make the mistake of purchasing from this site again.
Dear Beth,
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
DO NOT buy from them I ordered 4 swim suit cover ups size large and they fit like a small and thy never responded to my emails for a return address to send them back and get a refund. I am only a size 10/11 they would fit a size 0. Stay away
Dear Karen c.
Thank you for your important feedback and for letting us about your experience with us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We kindly suggest every customer refer to our Size Chart before they order, there are many products reviews can also give the clues to every visitor on our site.
We really appreciate that you could forward us your order number
Please feel free to contact us http://support.sammydress.com/?lang=en
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Sammy Dress is an awesome website for shopping. They have lovely things and great quality. Shipping is faster than I thought. I am really pleased with my purchase and their customer service. I recommend Sammy Dress.
Customer Service can take a day or so, and the clothing can be quite hit-and-miss but it's fantastic and easy to use at times. The only problem that there will ever be is that everything ships from China mainly but that seems to be the only country that I can get clothing that fits me properly. Love it!
My first order came before the time it said, so i thought cool, i'll order more!\
My husband made a order from them. There is different processing times for each time so i got 2 separate packages. It took 30+ days to get to me. Yes i get the Christmas holidays busy times but i ordered them in November and its now jan! I didn't receive one of the items for the orders either and i talked to them and they kept giving me the shipping number, i'm like no i need that item that i paid for!
I made another after the 1st one and its been 24 days since i made that order and no shipping number or email.
Dear sam,
Thank you for your message.We are sorry for the inconvenience caused.
About the delivery issue, we are here to assist you to check it.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I ordered 3swim suites in women medium size. When I received, one was too big and other two small enough for a 10 year old girl. How is that possible when all three suppose to be womwn medium size. I had to go shopping right away for a swim suite. I will never buy anything from this company. Suites were too small to fit even a 100 pound women. Total rip off. One of them was torn as well. I spent over $13 in shipping. They only gave me partial credit for the suites. I will never even visit this site again.
Dear Suman P.
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I have ordered several items from SammyDress.com all for an exceptionally low price and a surprisingly well quality. Sizes do tend to run a little small based on American sizing. For example if you are close to a D-cup in bra size you should probably order at least a XL. Items are usually sent from outside of the U.S. so plan for anywhere from 2 ½ weeks and a month for shipping. Overall I have been satisfied with my purchases.
It has been over a month, I order 7 items all together and received only 2 items a few weeks ago, still waiting on the rest and it is coming up to 2 months. To not have an email address so I have to call over seas is a joke! Where's my order!?!?
Dear jade,
First, I want to offer my sincerest apologies to you for the issue.
If you want to contact with us, please refer to our website: http://www.sammydress.com/m-article-id-12.htm
And you can reply us with your order number, and we can get the information for you.
Kind Regards
Sammydress.com
The experience has been excellent. They help with orders and I get exactly what was described when I ordered. The shipping is pretty fast as well and the products are pretty good quality for the price
Their products are genuine and the prices are super great. Their customer service both before and after buying anything is out of this world. Their products are endless. It's very easy to find something you love.
Had a few complications the first time I ordered, but those were mostly on my part (delivery address, payment method etc) but I managed to finally order the things I wanted. The items took quite a while to process then finally ship out. It took just under a month to receive my order. Although it's understandable they are shipping from a very far location, it still took quite some time.
I got exactly what I ordered, just the sizes were a bit too small (I ordered Medium when I should have ordered Large, my fault there) but one dress I ordered came as a small, when I ordered Large, but it was put to use (gave it to a family member).
I'll definitely order again sometime in the near future.
I ordered a swimsuit on February 3,2014 and still haven't received any alerts other than a payment confirmation and its been over a month. I looked on the website and they say that my package is still "processing". This wouldn't be such an issue, its just that they haven said anything to me about the status of my order and the waiting time is ridiculous! I just hope that they haven't taken my money without sending me anything!
Yes, why have i not received an order number, cannot track order ( if there is one) when i go to my account says there are no orders. Well you go my money so i guess i am just screwed. And will have to replace this christmas present. Janice mcclure *******@yahoo.com
Dear janice,
Thank you for your important feedback and for letting us about your experience with us.
I want to extend my sincere apologies for the problems you have experienced.
We checked that the order number is: MM1506100538308161, right?
Your case has been taken cared of by our support team.
Can you please send us your reply?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dee,
Thank you for taking your time to write your review. We really appreciate the feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
You can contact us for the issue, please browse this link: http://www.sammydress.com/m-article-id-12.htm
Could you please send us your order number to check the status for your order for you?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Sammydress Customer Service
http://www.sammydress.com/