Sammy dress has been a gem since my friend recommended it for me they have such trendy clothes for a low price even when the expensive shipping is added theres no better deal for what you get. I will be ordering more from them in the future
There is nothing good to say about this company. Poor quality clothing, horrible customer service and deceptive business practices. What company doesn't send an invoice or packing slip with your order? They over charged me by $35 and refused to allow a return authorization. Thank goodness I used PayPal. Stay away and deal with ethical companies.
Overall quite good, all products were of quality material, and I received my order in a timely manner. There were no surprises as each item was exactly like the picture, except for one slight color difference. I would definitely buy from them again
Most of the products sold are generally affordable and of acceptable quality. However, each order takes about 3 working days to process, which needs vast improvement. Free shipping will take at least 3-4 weeks to arrive, depending on which country you are residing. Overall customer service is satisfactory.
There are so many beautiful items at reasonable prices to choose from. It doesn't matter what style of dress you prefer because there is something for everyone. The shipping takes about 4-6 weeks but it's worth the wait. Very happy buyer thus far.
Unbelievable not only is the order 2 weeks past delivery date missed my ability to give it as gift on Christmas it's missing an item and I ordered everything small I was given an extra large and a medium... never again
Dear Ian,
Thank you for taking your time to write this review.We regret things did not work well for you.
About the size issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Love the prices but I ordered a pair of pants back in April it now July and still have not received my order I'm getting very irritated... This is exactly why I hesitant on buying anything online... Ugh!
Great experience shopping with Sammy Dress. Items were at a very reasonable price and shipping was timely considering the distance. Customer Support answered questions within time period stated on their site. Clothing fits well and I am very happy with my purchases. Would shop there again for sure!
I knew it was too good to be true. Showed up fresh from a sweat shop in China where inexperienced children are sewing crap materials that sorta not really not even closely resemble the pictures they used on the site... In a much more see thru fabric. Just annoying. Never again.
Dear Maegan l.
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your valid order number or email address? We are more than willing and glad to assist you. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Appreciate your kind support in our work!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Well. 3 items ordered only one has arrived. Left it a few more days until the full expected delivery time had expired. Tried contacting via the 'post sales' methods advised. No response so used the live chat option. Advisor gave me an expected date for stock arrival which I guess I'll need to add another 20 days onto for delivery. Not very hopeful having read tons of reviews on this site. Of more concern to me is the fact that I've never had issues with my credit card, but 5 days after placing this order my credit card has been accessed twice. I'm not saying it had anything to do with this company, it's just a very unusual coincidence... Waiting and seeing.
Michelle,
Thank you your feedback.We apologize for this inconvenience caused.
About the delivery issue, we would like to work with you to check the status.
About your credit card issue, we would like to assist you to verify it.
Would you kindly offer your order number so that we can go ahead please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation in advance.
Sammydress Customer Service
http://www.sammydress.com/
Shocking service. Have waited 6 weeks for 2 dresses and only one came today. Overcharged. Free shipping, no. Total bill exceeded my initial order.
Impossible for them to see reason.
Cheap and nasty
Will not ever purchase from them again.
Too difficult to deal with particularly when time strapped
Dear Karen,
Thank you for the message.We are regretful that you feel like that way.
Please rest assured that we would try our best to assist you.
Would you kindly offer your order number so that we can check it for you please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
I will NEVER shop here again. It's true you get what you pay for. Sizes are wrong, material is cheap, and shipping takes over a month. Plus they give you a hard time with the return, I'm still in process of that. So disappointed!
Thank you for your review and we are very sorry for all the inconvenient we caused. Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
I've been using Sammy Dress for quite sometime now and my experiences are always phenomenal! Excellent customer service, great prices and even greater quality. What I also love is the fact that clothing does not take too long to arrive - win win in my books.
I will be back for another couple of dresses! :)
This company ships directly from China and takes months to arrive. The three items I ordered in size large are so small even a tiny Chinese woman would have trouble getting them on, let alone fit. I would give them zero stars!
Dear Judith,
Thank you for notifying us of your complaint.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Would you mind to tell us your order number so that we can confirm and give you a solution soon?
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Sammydress Customer Service
Very poor quality products! Their sizes are all over the place - I ordered two medium size t-shirts, one fits across my chest but has very big baggy sleeves, the other is too tight across the chest and under my arms and they both only just reach my waist. See their automated response below regarding sizes - how can they say to check the size chart when two items that are supposed to be the same size are so different! The material is horrible with both myself and my girlfriend commenting that it reminded us of those old replica Football t-shirts. I'm not going to bother returning them as it's not worth the hassle for the price paid - I'll stick them in a clothes recycling bin and maybe someone else will get some use out of them - but I'll never order from them ever again. It's a shame because they have good designs and if their products were up to the standard of their designs I would have ordered a lot more.
Dear Daniel L.
We thank you for providing us with important information about your situation.
Let me start by apologizing for your experience. We really want to make this right.
We kindly suggest every customer refer to the Size Chart before they order.
We have thousands of manufacturers supply clothes for us which based on different Size Standard.
You are our valued customer and very important to us, would you mind informing us your order number or email address or ticket number? Cause we are willing to solve the problem for you.
Thank you again for bringing these matters to our attention.
Hope hear from you soon!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
This site is a classic example of "you get what you pay for." Except sometimes I'm pleasantly surprised! I've ordered twice from SD each order was ~$50- which in Asian clothes means 10 or more items for each order. 7/10 items are decent, one usually becomes a staple in my wardrobe and the others I just send to Goodwill or trash. SD is also the best price for trendy Asian clothes I've found (I also check amazon & ebay before ordering.) Words of advice: Read reviews when possible. Remember that these clothes ALWAYS run small. Don't expect too much- if that $3 shirt sucks consider it a lesson learned. And if you love something- write a review! They're SO helpful for others trying to navigate the site.
Outstanding Customer Service, have been given discount just for waiting longer than expected to get my order (item was unavailable due to high demand). Items are just like shown on the website, very pleased! Will definitely ordering again!
Thank You!
This company is a classic rip off!
From China so there you go.
Ordered a men's Large dress shirt and it arrived on day 49.
Material poor and at least 4 sizes to small, can't be worn!
You'll regret ordering from them, trust me!
Dear Shirley L.
Thank you for recent comments.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Appreciate your nice help in advance!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I thought it was too good to be true, I was right. I ordered $200 (17) articles worth of Men's shirts, button up long sleeves and a few polos. I used their chart to help determine what size I would need. I even changed from M to L according to how each shirt said it would fit. When the shirts arrived, it was as if they were little boy sizes. None of the shirts fit, and their website says NO RETURN POLICY. Besides them not fitting, they didn't look anything remotely close to the elegant photos of the product. I feel deceived, since the lady was so helpful in my purchase, yet vanished when I tried to get in touch with them to send these Barbie type thin cloth material back. Gave them to my little cousins, and all I can do now is write this post. The saying still holds true, you pay for what you get. Do yourself a favor and spend the extra money in a local store or a reputable online store. Should have done my research, lesson learned.
Dear Brock W.
We're extremely grateful for your constructive feedback.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Sammydress account and answer to us?
Thank you for your support and patience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered several times at Sammy dress, never had any problems with my shipping or the products that I ordered.
When I was worried about what size I should choose when, it came to the clothes or shoes, the customer service responded quick en very helpful.
Received the products on time, everything was fine (packaging, price)
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rebecca,
Here is our warranty terms and policy about warranty link:
http://www.sammydress.com/m-article-id-16.htm
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/