People be aware!, never ever order from this website, this website site sucks. I ordered a good looking jewelry from this site and they charged as soon as I ordered. After a week I called the customer service but the phone number didn't work, the next time I called them, they finally picked up the call and asks my order number, and finally understands it, and says sorry we don't have the item you ordered. What the hell these people were doing if they didn't have my item on stock till they charged me or till the time I called. Once I called, then she said do you want to cancel your order or order something else? They just took my money and decided not deliver? I have experienced this bad situation I wish you be safe.
Took nearly 8 wks to get my blouse; it came directly form China.
Blouse did not appear to be anything like photo.
They make it impossible to complain; there is no Customer Support number.
Same with PayPal. Having PayPal in the mix did not help get my money back.
They ask you to go through so many hoops, I said, "forget it".
I'll just stay away form SammyDress.com and I'm not trusting PayPal, either.
Before i write this review, i have went and checked on how people wrote review about Sammydress.com. I'm very sorry for those that went through bad experiences. For me, i have made an order worth of 763.40 USD in Sept 8,2014. I have received all of the available items, for those items that were out of stock i did get a refund back to my bank account. A shipping time is a bit too long even though i did pay extra for expedite shipping :(. Over all, Sammydress is a legitimate company, i have great experience with them. For the quality wise. Some items i received the quality was not as good as they were shown in the picture but most items have good quality for the price that they charge. Over all, i am very please with Sammydress. The picture that i took, clothes i wore were from Sammydress :)
Payed for standard shipping (3-7 days) but was mailed at flat rate shipping speed (7-18 days). The second part of my order says it was delivered to mailbox but wasn't. The pair of boots I did receive look nothing like the photograph. The stitching is so terrible it looks like they're falling apart and don't match. I didn't pay for insurance on the order because shipping was outrageous so I have no idea if I will get replacement boots, a refund or nothing at all. Currently contacting Sammydress and USPS. Very disappointed with this site.
Dear Beth,
Thank you your feedback.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Sammy dress.com is a very good site for people to shop the quality is very very good. Most of my dresses I brought from there I am very pleased with it. Some of them it's a bit big but I am a very small girl so it's perfectly fine. I love the sites layout. It's very easy for me go find everything on there. Love it. Xx
Totally not worth it. $15 in the drain. Not much of a loss, but still... It took 2 months for me to get the order. I didn't even get confirmation for the order for over a month. I wrote them multiple emails that they did not respond to. I finally got a confirmation via chat on their website. Then when I finally got the dress, over 2 months after I ordered it, the material was horrible. Like a cheap curtain, the dress doesn't fit anywhere on the body... looks like a badly made moo-moo.
Dear Annie,
Thank you for your message.
1)Please kindly note that we customer service always reply messages within 24 hours.
Here is the link to contact us anytime: http://www.sammydress.com/m-article-id-12.htm
2)Please kindly note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
3)We regret things did not work well for you.We need to verify the issue at first. Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I purchased two items from Sammy's dresses. I never received either of them! When I try to contact Sammy's dresses by phone their number did not work. I then proceeded to send them an email over Facebook after two weeks they finally got back to me asking me to wait patiently 24 to 36 more days! Originally they told me it would only take 7 to 14 days! They asked for my money back but they just lowered me and never said anything back to me when I asked for my money back! They stole from me! I never got my items that I paid for :( SCAMMERS!
This is the craziest thing, but I just ordered about a month ago from SammyDress.com. I received my order and was so disappointed in the quality (completely different from the pictures/ missing the lining in the jacket/ hole in the hood, etc) Well this morning, I was checking out a different site and start seeing the EXACT same pictures of a couple shirts I looked at on SammyDress.com. Because of the awful ratings they are receiving and my own experience, I can only suspect that they are visiting other quality clothing sites, ripping off their pictures, and trying to replicate the product... And often not succeeding. I couldn't believe it, but anyone who wants to see for themselves check out the following: www.opensky.com and then type in "Rusty Spur" in the browse box... Guaranteed you'll find products from the original seller that you thought was coming from SammyDress... What a scam!
Sammydress, Rosewholesale, Rosegal, Choies, and more, all the same company from China
They are scamming online shoppers. They steal photographs across the web from real designers then make incredibly horrible knock offs. That is "If" you get you order at all.
You will find there is no way to get through to customer service, bogus email and phone numbers. The only replies are canned responses, and then nothing.
I have filed a dispute with paypal, but I will still not get back the 28.00 for shipping or the nasty surprise of 37.00 for taxes/duty all for a 34.00 order.
A total of 99.00 spent learning a lesson not to shop from China
Your company is scum! How do you sleep at night knowing your company rips people off All the time!
You go to work and hear the same horrible complaints all day long. I bloody hope they pay you well for your deception.
I have had the most awful experience with this website. It already charged me for expedited shipping but when the delivery man came to my house he had asked me to pay another $27. After a month and a half I had finally received my purchase, but I refused to pay and therefore he left. I am not pleased at all, I wouldn't recommend this website to anyone. I am not sure on how to redeem my purchases without having to pay $50 just for shipping, handling and taxes..
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
This is a great website for affordable and cheap (but good quality) clothing, accessories and shoes. I will continue to shop at Sammydress and appreciate the different styles and variety there is to choose from. If you have not yet tried Sammydress, you should!
Save your money and aggravation! This is a horrible company - items don't arrive, items that do arrive are not as represented and i have yet to hear from "customer service" that i emialed two weeks ago! Now, filing a complaint with my card company!
Dear Kristen，
Thank you for taking your time to write your review. We really appreciate the feedback.
We regret any inconvenience or frustration that your experience has caused you.
You can can contact us for the issue please browse this link: http://www.sammydress.com/m-article-id-12.htm
Would you please tell me the order number so that we can check it for you?
Again, I apologize for your shopping experience which was clearly not up not up to your expectations. I will work harder to minimize the possibility of a recurrence.
Sammydress Customer Service
http://www.sammydress.com/
Love love love SammyDress.com. If I have any special occasion or pre-planned event, I go to SammyDress. They have an enormous amount of items, decently priced. And hardly any shipping. I've recently gotten my mother and cousins to start ordering from them as well..
I wear something I have purchased through sammydress almost every day (mostly jewelry) and get so many compliments on it. Love the products and it's well worth it. The service is awesome and I will be shopping with them for many years to come
I ordered 5 shirts and a dress. I got it in a good amount of time but when I opened it the shirts looked like they could fit a 7 year old. Also I orderded a shirt that is supposed to be an over sized shirt and that was huge but the arm holes couldn't go past my wrist. This place is terrible and does not give the right sizing do not waist your money on this website. I will never again order anything from here.
Dear Kyleigh M.
Thank you for taking your time to write your review. We really appreciate the feedback.
It would be very nice of you to inform us your order number here, it is a website bridge
The solution.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Please feel free to submit a ticket here http://support.sammydress.com/?lang=en,
We are looking forward to your prompt reply.
Kind regards
Josslyn
Sammydress Customer Service
http://www.sammydress.com/
Sammydress got great products with great quality and correct sizing. It is very easy and convenient to purchase anything from this store. The shipping is always on time as well. And if there is any issue, their customer service is excellent, responsive, and attentive!
I feel raped by this company. No phone # to call no live operators. I wished to god I had read these reviews and I could have saved the money that they have apparently stolen from me.
Fool me once shame on you Fool me twice shame on me. I have totally given up on ever receiving my orders from them after all these negative reviews speaks for itself. I want my money back and I will not stop until they are exposed for the scam artists that they are.
Dear Lois，
Thank you for your feedback.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
In order to verify and resolve the delivery issue, would you provide us your valid order number so that we can check it for you please?
Please rest assured that we would try our best to assist you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
I was very happy with my experience with SammyDress. I ordered a new swimsuit to wear on vacation. I ordered in plenty of time, anticipating a long shipping time, but was pleasantly surprised with how quickly my order reached me. I recommend SammyDress to all my friends. The prices are great, and every time I visit the site, they have new merchandise to see. Just pay attention to the sizing charts! Don't assume because you always wear a large, that it will work for a particular item on their site.
I ordered 3 items - two dresses and a top. I received duplicates of all three items and received 3 of one dress. When I checked my credit card statement I was charged for all seven items that arrived not just the three I ordered. I have called and emailed the company with no reply. Also, they charge 25% of your order for shipping. I will never order with this company again!
After Sammydress saw this review they contacted me and made things right. I am willing to believe that there was just a communication problem. I appreciate their efforts.
Dear Rachel,
Thank you for your feedback.
Glad to know that this issue has been resolved and you are satisfied.
Please rest assured that we would continue to offer better and better service for all the customers.
Please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm anytime and we would reply you within 24 hours.
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
It took 12 days to the merchandise to arrive to my door and it arrived complete. Pretty satisfied about it.
Of 5 items that i bought I'm pretty happy with 3. They fit good, the material good, they are just like the pictures. (I'm a size M, i bought everything size L)
I bought the rainbow light. It Didn't work.
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
You can contact us for the issue, please browse this link: http://www.sammydress.com/m-article-id-12.htm
Would you please send us your order number and your exact problems so that we can check it for you?
Awaiting for your reply.
Sammydress Customer Service
http://www.sammydress.com/