I've had the best experience shopping at sammydress.com! They've sent all the right products on a very reasonable time for the distance between China and Argentina. All the products I've purchased are very good quality and I absolutely love them all! Plus, their prices are very cheap! I always get compliments when people see any of the products I bought from sammydress.com. I would definitely recommend buying from them, they are serious about their business: they've always answered my queries and sent good quality products on time. I love Sammydress!
I placed an order on the 14th. STILL "processing"... when I placed order it said ships in 3-5 days. I have placed a ticket, a complaint and attempted to call their "customer service" line too many times to count. Anytime I call it either rings then I get hung up on or you cannot leave a message. You would do yourself a favor by simply going to the stores to shop, stay away from this place. Black Friday sales but haven't handled business on a regular day. Smh
Don't you dare listen to anybody else! This company is a scam, plain and simple. The website is very beautiful and appealing but really they are thieves. Reflective of the scripture "all that glitters is not gold."
They stole money from me two days ago. I placed an order and the money was taken out of my account; hours later, i checked on it and they had cancelled the order. I emailed them asking why and they explained the item is out of stock. They made no mention of a refund or anything. When i inquired about a refund, they wont agree to give me one.
Don't be fooled because the website is gorgeous. They are scammers... lawless and so be careful out here shopping in this globsl marketplace. It's not really safe. Don't shop at sammydress. You'll be sorry.
First, I want to offer my sincerest apologies to you for the issue.
I checked your name but found nothing. Could you tell me your order number or e-mail address? After i check your order, i will help you solve this problem.Or you can send an e-mail to us.Support@sammydress.com.
15 days since my order and its still processing. Ive bought items from china and processed and shipped within 10 days. Giving them till monday and then contacting paypal to get my $260 back. Complaning to them doesnt even warrant a reply. Worse customer service ever. Will stick with Alibaba recommended suppliers
I've ordered from Sammydress a few times and haven't been disapointd yet. They're stuff is priced extremely well - the only thing is that you do need to check the measurements before purchasing an item. Shipping takes a while but it's well worth the wait.
My first and last order. I went two sizes up in order to be able to fit. This was not a problem.
The issue is half my order never showed up and incorrect sizes and items were sent. NEVER NEVER AGAIN!
No response to dispute.
I contacted my bank to get my money back.
Please be weary of this site.
Dear Marie,
Thank you for taking your time to write your review. We really appreciate the feedback.‘
For the issue you have mentioned.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
What a complete joke. Still haven't received my order!... Plus they're not sending the whole order. I want my money back thieves... Get some random voicemail that's full when I try to call.
#MS**************
Dear Gitta,
Thank you for your feedback.
We wish to apologize for this inconvenience.
In order to resolve the delivery issue, we have sent you a message.
Please kindly reply us so that we can go ahead.
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
6 months of trying to get items orderes delivered and attempting to get a refund I have given up. Read the reviews online and DO NOT order from this company... while it offers what appears like a bargain... believe me when I say you pay more for what... If anything you recieve
Dear Angela,
Thank you for your feedback.We are sorry for the inconvenience caused.
About the delivery issue, we are here to assist you to resolve it.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
I am a huge shopaholic so if there is any review you want to read IT'S MINE. Ive tried many other websites but none have been so easy to work with like SammyDress. When you're looking for a product it describes it our clearly and tells you how long the processing is which is awesome and proves they have nothing to hide. My products always come either on time or earlier than expected which is AWESOME. And the quality is actually top notch, it is never cheap. The products are exactly what you see in the picture only better and fits and wears perfectly. And some of their products are so unique which makes me want their stiff more cause you'd never find it in stores which means you would be looking your very best if you ordered from them. And to top it off everyday when you login you get 10 points that adds up and gives you the opportunity to get discounts later on. This website appreciates it's customers. It's highly trusted so I'd highly recommend it. Trust me, SammyDress is the best!
I hope there is a way so we can put them all to jail. I will search what is the best thing do to, so we can stop those scam online shop like this! Luckily i've cancelled my payment to westren union before they get my money..
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
I spent $467 at Sammy Dress. I understand they took time for their new year holiday but I am freaking out! These reviews have scared me! I emailed them and they didn't email me back. Typical from the sound of things. I'm going to go to my bank, Chase, and get some help. If Sammydress read this please check on this order and help me! Order number ms**************
Dear Erika,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We want to start by apologizing unreservedly to you for what has happened due to the Chinese Spring Festival; it is never our intention to upset any customer.
Please don’t worry, we have found your order in our system. Your payment is checking by our financial department, once it’s checked over, we will process your order ASAP.
Once your order is prepared well, we will arrange for shipping urgently, please also check your email and reply in time.
Once again, we want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Best Regards
Sammydress Customer Service
The positive reviews are definitely paid for. There is NO WAY anyone could use this website and actually obtain goods for money. All I received was the runaround and not my items. After all the frustration of trying to get products I had already paid for, they told me that my items were no longer in stock and that they would offer me a refund for the items that have not shipped and the shipping cost. After over 6 weeks of waiting for these items, I find out that items that are still on sale, are out of stock. Then after another week of waiting around for a refund, I only received credit for the items and NOT the shipping. So now I have paid them shipping for items that didn't ship and will never ship. I've never had this much trouble with a company.
Thank you for your review, and we are very sorry for all the inconvenient we caused. Regarding your order, we have sent you an email, please kindly check it and We believe we will help you solve all your problems there.
I've had a great experience with this website, I placed my order which was dealt with quickly, I then needed to change my order as an item that I wanted was out of stock and a member of the staff helped me through this and swapped the out of stock item for another one.
All in all I've had a great experience with the website and it took 7 days to arrive, very quick!
I do most defo recommend this website to all my friends and family.
Keep up the good work. 10/10
Decently priced merchandise too good to be true? Because it is! I made a purchase from this site weeks ago and recieved confirmation that my order was supposedly "shipped". I have recieved NOTHING on my order M**************. The supposed reference number they gave me is invalid and they have yet to reply to any of my tickets and the customer service line rings then automatically turns into a busy signal. I would appreciate some type of response as soon as possible!
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order M1311290827200976, we have shipped out it, the tracking number is RR992704484FJ. Please kindly wait for more days about the package.
When i was new to this site, i experienced difficulties, this disappear as i become acquainted with what the site stood for, which is greater value for its customers.
In terms of quality of items, they are one of the best online shop.
In terms of price, they are the best.
In terms of shipping, they rank high ranked.
The area they need to improve more is on processing time.
They should remove out of stock materials in other to reduce the processing time.
Overall, anyone that understand this site, will always give them 5 stars.
In spite of some negative reviews, my experience with Sammydress was a very positive one. I received my items within two weeks (that included the week their services were affected due to the Chinese New Years, in which they had informed all their costumers). I contacted customer service once they had resumed normal business hours. They answered within 24 hours to inform me that my items were shipped through DHL. Upon receiving my items (two shirts and a pair of shoes), they were in good condition and I was satisfied with them. Just be sure to know your exact measurements since they are very precise and are different from other countries (i. E. USA).
I ordered a dress for my wedding reception a week ago. It still says processing. Just saying, my wedding is November 2nd and my dress better be here by then. I am regretting telling my MATRON OF HoNOR to order her dress from there. Seeing how she just ordered it yesterday. Don't mess with a bride! I'm giving it another week, then I want my money back. And I will not stop until I get it.
Thank you for your review, and we are very sorry for all the inconvenient we cased. Please kindly gave us your order numer or your email address, we will check it and solve all the issues for you soon.
I recently started ordering through Sammy Dress and have been pleased with my orders. At sammy Dress you can find a lot of stuff at economical prices. I must give kudos to the Customer Service representatives. They are efficient and give you satisfaction. I will be recommending this site to all my family and friy
Not only did my orders take months to arrive, the quality and fit of the product was absolutely horrible. In one order of three articles, and after a month and a half, they e-mailed to say only one of the three items were available. This was the second time they took my credit card payment and refunded me Sammy points!? So technically they are scamming you, they sell you non existent picture, take your payment, then refund you paper points. Scam and a fraud, do not order from this company. Pass the word.
Dear kristin,
Thank you for your feedback.We are regretful that you feel like that way.
About the wallet refund, it is just an option since it has many advantages.
If you want the refund to be arranged to your payment account, please let us know and we can arrange it for you.
In order to verify and resolve the issue, would you kindly offer your order number so that we can go ahead please?
If we made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
I recently shopped SammyDress and fell in love with their clothes and the selection for plus size women. I loved every piece that I received and their customer service is amazing! I had several questions after I placed my order and they were quick to respond and make sure that I was happy. The quality of the clothes I received was above and beyond what I actually paid for the items! I am excited to shop with SammyDress again and have told all my family and friends!
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
Dear Kara,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you minding sending us your order number so that we can resolve the issue ASAP?
We apologize for any inconvenience caused you.
Sammydress Customer Service
http://www.sammydress.com/