Saks Off 5th

I ordered a down coat on 1/19 and received it on 1/25. However, the belt was missing. I called customer service but kept me waiting and waiting. I sent them email telling them I wanted to return it for a refund due to that fact that I got a defective coat, and I don't agree that I'm responsible for return shipping cost as it's not my mistake. They replied my email after a couple of days with copy and paste from what I can read in return policy. Nothing I can do but just packed the coat and dropped it off at FedEx. I'm so regret dropping it off at FedEx now cos after 2 days the tracking still shows "not found". I just have 14 days to go before it passes the 30 days return window. Finally I was told the return shipping can take 10-14 BUSINESS days, which is 20 days. But the return policy doesn't show the return shipping time can take up to 20 days. The 30 days return window is so unfair to customers. This is an excuse for them not to accept the return. Beware!

I recently purchased a cross and received an empty box. After calling to notify them several times, they advised me that there is nothing that can be done. They just charged for it and I only received a empty box. I am completety disappointed. They are bunch of scammers. Customers service is terrible. Out of all things to not receive, a cross. Shame on Saks Off 5th. They are not doing anything about it.

I purchased a pair of white jeans that arrived dirty (makeup marks on thighs and black mark on shin area). They were likely shipped from a store since they looked like they had been tried on numerous times. I returned them via mail the next day (tags attached, of course), specifying "unsatisfied with quality" as the reason. I called 2.5 weeks after receiving no refund or e-mail notification for the jeans and they said they never received them, even though the tracking number proved otherwise and told me that they were "opening an investigation". A couple of days later, I received them in the mail with a note that they are not in salable condition. This is the worst, most ridiculous, nonsensical experience I have ever had with a company. I filed a claim to dispute with my bank for the first time in my life and thankfully it was approved. I still have not heard back from Off 5th and I know I never will. I will never support Saks or Off 5th again.

I went through the refund process and NO REFUND! Sent 14 emails to customer support - not one reply ever! Then telephone 3 times to the USA from Australia made me wait 35 minutes so then lodged a dispute through Paypal have written tonight if the PayPay dispute is not dropped it will take 180 days to get my money back! What a dreadful dishonest company with the shocking staff! One text on Facebook messenger said - hope you are well now - that was helpful!

Ordered a bathing suit. It arrived without protective panty shield. I returned with tags in exact condition. Saks Off Fifth refused the return. This started the nightmare of dealing with their customer service. Promise that someone would contact me. No one did. Put on hold for15 minutes multiple times when following up. Overseas Customer Service reps appear to be untrained. Will now try to get hold of a Supervisor. Wish me luck. And note to self... I will never purchase anything from them again.

I really think this company needs an overhaul of its management. I first ordered shoes, got a confirmation and after a month I called in when I still hadn't received them. It turned out they cancelled the order because the store couldn't fulfill it and they didn't think to inform me. These shoes were supposed to be for my wedding! I am now having to scramble to find something else. Anyway I decided to give them another shot and bought super high-end lingerie for over 600 dollars and guess what, it came with tags but also with a huge black stain. How can a company operate like this? Whatever, I won't be fooled a third time.

Pathetic customer service... the 1866... telephone number is almost never answered. Bought an Elie Tahari blouse, paid rush shipping as I am going to be travelling soon. Item was to be delivered on Dec 7th, 2017... tried calling them yesterday as it had still not arrived. Sent an email asking for a tracking number, anything so I could confirm it had indeed been sent. This morning I see my order has been cancelled. Very poor customer service.

If I could give it no stars I would. Not only was my first order cancelled but I did not receive any notice! When I called they told me it was because my cards billing address wasnt authorized!? Ive had this card for over ten years and the address change was 6 months ago. No other site has told me theyve had problems BUT this one. He reordered the product with fast two day shipping for free. Received an email later on that day saying again my order was cancelled. Checked my bank statement and they charged me twice. Trying NOT to refund me. Your better off just going to the store and not touching their site if youre that desperate.

I bought a few items totaling $105 dollars. I received an email indicating the item had been delivered. The item was not delivered and certainly not stolen (i work from home and live in a safe suburb). Called customer service and they were incredibly unhelpful. I not only did not receive the items but saks refused to refund me. They used a carrier that I have never heard of and tried to tell me that I needed to contact them or the police (as if the item had been delivered but stolen) to figure this out. After many calls and even speaking to management they essentially stole money from me and didn't even try to reach a solution. Don't bother ordering or buying from this company. Go with a company that cares about the customers that support them. I will never purchase something from them again.

Saks off fifth has the absolute worst customer service line to call into. The call is routed to the Philippian's and no one really understands English. I have had an issue in that my bag online will not load. After several phone calls totaling over 2 hours of my time the result is not even being able to sign into my account. So I am now worse off than I was. Half of the service people had no idea what I was even talking about. The other half said it will be fixed and never fixed it. How does a brand that stands for quality have such horrible customer service. I spend a good amount of money here and I am going to shop elsewhere. This has been terrible.

After placing an order friday april 9th got q call on the 10th saying i needed to "verify" my information... the guy said i must give him my shipping information along with my card details... nope not happening this place is a scam... seems they let you order then say they must verify your information when in reality they're stealing it... could be a scam site made to look legit

This company will go down for opening up my return and damaging it. Then lying saying that the product was damaged. They will not give me my return refund and I return it the very next day. I have my attorney on it and I do not play. This company will be exposed and taken down if it's the last thing I do. Please do not buy from this place..

I ordered a pair of Valentino sneaker. The sneakers arrived in very poor condition. The shoes were obviously used a the bottom and interior of the shoes were filthy. I contacted customer service and obtained information to return the item. The representative offered me a free return label in which I appreciated as paying to return dirty shoes was the last thing I wanted to do. I can not understand how the shoes could have gotten in the box as they were not just scuffed, they were very nasty and unsanitary. I mean seriously, imagine opening a box of sneakers during a pandemic where cleanliness is basically LIFE. ($288.46 with shipping) and they are suppose to be new. You get the box open and pull one out to see that someone else has obviously worn them... ALOT! It has been 13 days and I have yet to receive a refund. I could not be more disappointed.